I am very sorry that our service on Great Northern has been below the level you rightly expect. We have had to cancel trains due to lack of train crew, which isn't good enough.
Improving the situation is my number one priority. Some of the steps I’ve taken include pausing some driver training to boost the numbers out on the network and postponing any non-essential activities for drivers until the autumn to further increase driver numbers at weekends. While this is happening, we have around 50 trainee drivers completing their qualifications in the coming months, which means more drivers will be available. And by the autumn we will have replaced all of our old, ‘313’ trains with our new £240m fleet of ‘717’ trains.
I am also making a clear promise to all our customers about what we will do to help if your train is delayed or cancelled. Not only will you be able to claim delay repay for any delay of 15 minutes or more, but we will make sure you have the right information and support – whether on-line, on one of our trains or at one of our stations – so you can make the right travel choices and get where you need to be.
Great Northern & Thameslink