Any questions about Great Northern? Check here first for answers to everything from buying tickets to travelling on our trains.

We know how frustrating train delays can be, and we do our best to keep you moving. But if you’re delayed by 15 minutes or more, you may be entitled to compensation.

Train cancelled or delayed? Travel plans changed? Find out how and when you can get a refund.

Need help, have a question or want to tell us what you think? Find out how to get in touch with us at Great Northern.