You want a safe, comfortable and reliable train service. Find out more about what we’re doing to deliver that standard to our passengers.
What we're aiming for
Over our seven-year franchise, we’re looking to improve every aspect of our customer service experience.
We want to:
- Modernise the railway to make it easier to use
- Improve the reliability and capacity of our trains
- Make our staff more available on trains and in stations
- Use new technology to keep passengers informed and simplify ticket buying
- Improve the on board and station environment
It’s an ambitious plan. To get it done we’re thinking big – new trains, automatic ticket gates, new staff roles – and much more.
Subscribe to email updates. Get travel inspiration, journey updates and exclusive offers delivered straight to your inbox.
We will not pass on your personal information to any organisation outside of Great Northern.
Should we no longer operate the Great Northern franchise, please be aware that we will pass your details to the Successor franchise or Secretary of State for Transport to allow you to continue receiving service and/or marketing emails if you have consented to them.
Thank you for subscribing to receive relevant updates from Great Northern.
Something went wrong with your submission, please try again later.