You want a safe, comfortable and reliable train service. Find out more about what we’re doing to deliver that standard to our passengers.
What we're aiming for
Over our seven-year franchise, we’re looking to improve every aspect of our customer service experience.
We want to:
- Modernise the railway to make it easier to use
- Improve the reliability and capacity of our trains
- Make our staff more available on trains and in stations
- Use new technology to keep passengers informed and simplify ticket buying
- Improve the on board and station environment
It’s an ambitious plan. To get it done we’re thinking big – new trains, automatic ticket gates, new staff roles – and much more.