How to contact us
Let us know if you have any problems, questions or complaints and we’ll do everything we can to help.
Check our FAQs first to see if we've already answered your question.
Otherwise, give us a call or drop us a line.
Contact us
Need help, have a question or want to tell us what you think? Find out how to get in touch with us at Great Northern.
More ways to get in touch
Compensation for a delay
Delayed by 15 minutes or more?
Find out how to claim compensation.
Travel assistance
Need to book help with your journey?
Lost property
Left something on the train or station?
Get involved
Want to meet our managers or have your say?
Learn about how we're listening to you.
Contact us online
Use our online form below and we’ll get back to you as soon as possible – we aim to respond within five working days, but at very busy periods it may take us up to 20 working days.
Tweet us @GNRailUK
Phone
To find train times or for any other queries
Call us 0345 026 4700
(07:00 to 22:00 every day, except Christmas Day).
Post
Write to us at:
Great Northern Railway
PO BOX 10240
Ashby-De-La-Zouch
LE65 9EB