How to contact us
Let us know if you have any problems, questions or complaints and we’ll do everything we can to help.
Check our FAQs first to see if we've already answered your question.
Otherwise, give us a call or drop us a line.
Contact us
Need help, have a question or want to tell us what you think? Find out how to get in touch with us at Great Northern.
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If your query relates to the coronavirus please check for information here first for information on train services and refunds. |
More ways to get in touch
Delayed by 15 minutes or more?
Find out how to claim compensation.
Need to book help with your journey?
Do you need our Accessible Travel Policy documents in an alternative format, like audio and large print versions? Request our Accessible Travel Policy documents in alternative formats by contacting us:
Email us at assistedtravel@greatnorthernrail.com
Call us on: 0800 058 2844
Textphone: 0800 138 1018
Left something on the train or station?
Want to meet our managers or have your say?
Learn about how we're listening to you.
Contact us online
Use our online form below and we’ll get back to you as soon as possible – we aim to respond within five working days, but at very busy periods it may take us up to 20 working days.
Contact us
Use our online form below and we'll get back to you as soon as possible - we aim to respond within five working days, but at very busy periods it may take us up to 20 working days
What would you like to contact us about?
Tweet us @GNRailUK
Phone
To find train times or for any other queries
Call us 0345 026 4700
(07:00 to 22:00 every day, except Christmas Day). Please note that during the Coronavirus Outbreak, our phone contact hours have been temporarily reduced to 08:00 - 18:00
Post
Write to us at:
Great Northern Railway
PO BOX 10240
Ashby-De-La-Zouch
LE65 9EB