The Key Smartcard
Our Key Smartcard is a smarter alternative to paper tickets, making it quicker and easier to buy a ticket. You can buy or renew season tickets online with Key Smartcard, and quickly load your tickets to your Smartcard on your phone with our app.
The Key Smartcard offers an easier and faster way to buy, renew and use train tickets.
To sign up, register on our website and select ‘Get the Key Smartcard’ as you go through the registration. You will receive your Key Smartcard in the post within five working days.
Once you’re signed up, it’s easy to access your account, simply login at any time to update your details and check your journey history.
Sign up for Auto Delay Repay notifications and you will automatically be prompted to claim compensation if you are delayed for 15 minutes or more.
Watch our video below to find out more.
Railcards can be used when buying tickets on the Key Smartcard include: 16-17 Saver, 16 – 25 Railcard, 26- 30 Railcard, Senior Railcard, Annual Goldcard, Network Railcard, HM Forces Railcard, Disabled Persons Railcard, Veterans Railcard, and Job Centre Plus.
Except for the 16-17 Saver Railcard, discounts are not valid on season tickets.
Using the Key Smartcard
Once you have received your Key Smartcard, you can buy tickets online and load them using our app. When prompted, simply tap your Key Smartcard to the back of your smartphone. Or, you can add your ticket to the Key Smartcard at your station by touching the gate or validator.
Pay-as-you go journeys
If you’re planning on travelling less frequently and would like to pay-as-you go for your journeys, adding keyGo to your Key Smartcard is a great option.
Add keyGo to your Key Smartcard to get the best day fares available on the day of travel for your pay as you go journeys.
If you’re making the same journey at least three times a week, you could make your regular trip cheaper and easier by choosing a Season ticket. As well as being cost-effective, this type of ticket gives you flexibility and makes getting to where you need to be a smooth, hassle-free process. With a Smartcard, it’s easier and faster to buy, renew and use your Season tickets.
The Flexi Season Ticket on Smartcard gives you eight passes over 28 days between two destinations, so you can make unlimited anytime journeys for the day, between the stations you choose. Load the Flexi Season Ticket onto your Key Smartcard, and travel when it suits you.
Terms and conditions for the Key Smartcard are found here.