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Lost property

Left something behind? Whether it’s a mobile phone, a set of keys or a trusty old umbrella, we’ll do our very best to get it back to you.

How to report lost property

To report a lost item please complete our lost property webform at the bottom of this page.

The more information you can give us, the more likely we are to find your item.

Please note consumable items such as food will be destroyed if found.

If you lost your item on a route that’s used by more than one Train Operating Company, we recommend you report your item to the other companies as well. Here are some useful links:

Transport for London

Greater Anglia

London North Eastern Railway

If you have found lost property onboard the train or at one of our stations, then please hand it in to a member of staff.

Next steps

Once we have received your lost property form, our centre will do their best to find your item. If we find something that matches the description of your lost item, we’ll contact you using the contact details you provided on your form. If we haven’t been in touch after 14 days, unfortunately it’s likely that your item has not been found. Please check your junk mail folders in case we’ve emailed you.

Collecting your property

If we get in touch to let you know we have found your item, you can arrange to collect it from our lost property office at City Thameslink station. The office can be found towards the end of the platform by the escalators at the Ludgate end of City Thameslink station.

You can collect lost property anytime from 8.00am until 15.00pm Monday to Friday. A small fee will be payable when collecting your item; the fee depends on the item’s value. If a courier service is available to you, we will let you know when we contact you to advise we have your item.

You can also request for the item to be delivered for an additional charge or nominate a person to collect the item. Further details will be provided once the item has been found.

Please note items will only be stored for up to 90 days, after which they may be given to charity or disposed of.

Item details

If you have lost your mobile phone you will need to provide the IMEI number. If you don't know the IMEI number please contact your service provider.

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Your personal details will be held by the Go-Ahead Group on behalf of Great Northern. We will not pass on your personal information to any organisation outside of our Group of Companies (and Successor franchise or Secretary of State for Transport) for marketing purposes without your prior consent.

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