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Last updated: 03:19
Great Northern

Help and support

Is there a problem? We’re here to help. Find out what we can do to support you and how to contact us at Great Northern.

If you’re delayed by half an hour or more, you may be entitled to compensation.

Seek compensation for a delay

If your train is delayed more than 15 minutes then you're entitled to Delay Repay compensation.

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Frequently asked questions

Find the answers to some of our most popular questions.

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Refunds and changes

Train cancelled or delayed? Travel plans changed? Find out how and when you can get a refund.

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Lost property

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Need help, have a question or want to tell us what you think? Find out how to get in touch with us at Great Northern.

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