| % Average Period 13 | % Target | % Differential | |
|---|---|---|---|
| Train Upkeep | 95.70 | 96.44 | -0.74 |
| Ticket office and Ticket Purchasing | 96.49 | 97.58 | -1.09 |
| Train Environment | 96.16 | 92.55 | 3.61 |
| Station Facilities | 96.90 | 92.56 | 4.35 |
| Train Information | 94.96 | 95.06 | -0.09 |
| Station Environment | 97.98 | 95.79 | 2.19 |
| Customer Information | 95.76 | 92.68 | 3.09 |
| % Average Period 12 | % Target | % Differential | |
|---|---|---|---|
| Train Upkeep | 94.52 | 96.44 | -1.92 |
| Ticket office and Ticket Purchasing | 97.65 | 97.58 | 0.07 |
| Train Environment | 95.00 | 92.55 | 2.44 |
| Station Facilities | 95.56 | 92.56 | 3.01 |
| Train Information | 98.08 | 95.06 | 3.02 |
| Station Environment | 97.31 | 95.79 | 1.52 |
| Customer Information | 96.58 | 92.68 | 3.90 |
| % Average Period 11 | % Target | % Differential | |
|---|---|---|---|
| Train Upkeep | 97.15 | 96.44 | 0.71 |
| Ticket office and Ticket Purchasing | 96.64 | 97.58 | -0.93 |
| Train Environment | 95.96 | 92.55 | 3.41 |
| Station Facilities | 96.38 | 92.56 | 3.82 |
| Train Information | 92.24 | 95.06 | -2.82 |
| Station Environment | 97.55 | 95.79 | 1.76 |
| Customer Information | 97.13 | 92.68 | 4.46 |
| % Average Period 10 | % Target | % Differential | |
|---|---|---|---|
| Train Upkeep | 96.56 | 93.99 | 2.58 |
| Ticket office and Ticket Purchasing | 96.04 | 96.52 | -0.49 |
| Train Environment | 96.47 | 88.86 | 7.60 |
| Station Facilities | 96.86 | 90.94 | 5.93 |
| Train Information | 92.66 | 92.56 | 0.10 |
| Station Environment | 97.58 | 94.18 | 3.41 |
| Customer Information | 96.28 | 90.49 | 5.79 |
| % Average Period 9 | % Target | % Differential | |
|---|---|---|---|
| Train Upkeep | 96.78 | 93.99 | 2.80 |
| Ticket office and Ticket Purchasing | 95.29 | 96.52 | -1.23 |
| Train Environment | 95.46 | 88.86 | 6.59 |
| Station Facilities | 95.92 | 90.94 | 4.98 |
| Train Information | 94.79 | 92.56 | 2.23 |
| Station Environment | 97.66 | 94.18 | 3.49 |
| Customer Information | 94.88 | 90.49 | 4.39 |
| Station Facilities | Station Environment |
|---|---|
| Station Toilets | Station Lights |
| Station Shelters and Waiting Rooms | Station Graffiti |
| Parking and Taxi Ranks | Litter and Contamination |
| Station Seats | Station Clocks |
| Station Lifts and Escalators | Landscaping and Vegetation |
| Telephones | Station CCTV and Security |
| Train Environment | Customer Information |
| Train Seats, Racks and other Passenger Facilities | Station Timetables and Information |
| Train Lighting | Station Posters |
| Train Toilets | Public Announcement and Customer Information Systems |
| Train Heating / Ventilation | Help Points |
| Train Doors | |
| On Train CCTV |
| Ticket Office and Ticket Purchasing | Train Information |
| Ticket Offices | Public Address |
| Ticket Vending Machines | Destination Boards and Passenger Information Displays |
| Station Staff | Train Posters / On Train Information |
| Train Upkeep |
|---|
| Train Graffiti |
| Train Cleanliness |
We will look to enhance these scores by: