Train and station audits
Results per period
Download the PDFs for each period below
Year 2020
Period 13 - 1 March to 31 March 2020
Period 12 - 2 February to 29 February 2020
Period 11 - 5 January to 1 February 2020
Period 10 - 8 December 2019 to 4 January 2020
Period 9 - 10 November to 7 December 2019
Period 8 - 13 October to 9 November 2019
Period 7 - 15 September to 12 October 2019
Period 6 - 18 August to 14 September 2019
Period 5 - 21 July to 17 August 2019
Period 4 - 23 June to 20 July 2019
Period 3 - 26 May to 22 June 2019
Archived results
Year 2018
Period 13 - 4 March to 31 March 2018
Period 12 - 4 February to 3 March 2018
Period 11 - 7 January to 3 February 2018
Period 10 - 10 December 2017 to 6 January 2018
Period 9 - 12 November to 9 December 2017
Period 8 - 15 October to 11 November 2017
Period 7 - 17 September to 14 October 2017
Period 6 - 20 August to 16 September 2017
Period 5 - 23 July to 19 August 2017
Period 4 - 25 June to 22 July 2017
Period 3 - 28 May to 24 June 2017
Rail Period 13 results
5 March to 31 March 2017
| % Average Period 13 | % Target | % Differential | |
|---|---|---|---|
| Train Upkeep | 95.70 | 96.44 | -0.74 |
| Ticket office and Ticket Purchasing | 96.49 | 97.58 | -1.09 |
| Train Environment | 96.16 | 92.55 | 3.61 |
| Station Facilities | 96.90 | 92.56 | 4.35 |
| Train Information | 94.96 | 95.06 | -0.09 |
| Station Environment | 97.98 | 95.79 | 2.19 |
| Customer Information | 95.76 | 92.68 | 3.09 |
Rail Period 12 results
5 February to 4 March 2017
| % Average Period 12 | % Target | % Differential | |
|---|---|---|---|
| Train Upkeep | 94.52 | 96.44 | -1.92 |
| Ticket office and Ticket Purchasing | 97.65 | 97.58 | 0.07 |
| Train Environment | 95.00 | 92.55 | 2.44 |
| Station Facilities | 95.56 | 92.56 | 3.01 |
| Train Information | 98.08 | 95.06 | 3.02 |
| Station Environment | 97.31 | 95.79 | 1.52 |
| Customer Information | 96.58 | 92.68 | 3.90 |
Rail Period 11 results
8 January to 4 February 2017
| % Average Period 11 | % Target | % Differential | |
|---|---|---|---|
| Train Upkeep | 97.15 | 96.44 | 0.71 |
| Ticket office and Ticket Purchasing | 96.64 | 97.58 | -0.93 |
| Train Environment | 95.96 | 92.55 | 3.41 |
| Station Facilities | 96.38 | 92.56 | 3.82 |
| Train Information | 92.24 | 95.06 | -2.82 |
| Station Environment | 97.55 | 95.79 | 1.76 |
| Customer Information | 97.13 | 92.68 | 4.46 |
Rail Period 10 results
11 December 2016 - 7 January 2017
| % Average Period 10 | % Target | % Differential | |
|---|---|---|---|
| Train Upkeep | 96.56 | 93.99 | 2.58 |
| Ticket office and Ticket Purchasing | 96.04 | 96.52 | -0.49 |
| Train Environment | 96.47 | 88.86 | 7.60 |
| Station Facilities | 96.86 | 90.94 | 5.93 |
| Train Information | 92.66 | 92.56 | 0.10 |
| Station Environment | 97.58 | 94.18 | 3.41 |
| Customer Information | 96.28 | 90.49 | 5.79 |
Rail Period 9 results
13 November 2016 - 10 December 2016
| % Average Period 9 | % Target | % Differential | |
|---|---|---|---|
| Train Upkeep | 96.78 | 93.99 | 2.80 |
| Ticket office and Ticket Purchasing | 95.29 | 96.52 | -1.23 |
| Train Environment | 95.46 | 88.86 | 6.59 |
| Station Facilities | 95.92 | 90.94 | 4.98 |
| Train Information | 94.79 | 92.56 | 2.23 |
| Station Environment | 97.66 | 94.18 | 3.49 |
| Customer Information | 94.88 | 90.49 | 4.39 |
Sector breakdown
| Station Facilities | Station Environment |
|---|---|
| Station Toilets | Station Lights |
| Station Shelters and Waiting Rooms | Station Graffiti |
| Parking and Taxi Ranks | Litter and Contamination |
| Station Seats | Station Clocks |
| Station Lifts and Escalators | Landscaping and Vegetation |
| Telephones | Station CCTV and Security |
| Train Environment | Customer Information |
| Train Seats, Racks and other Passenger Facilities | Station Timetables and Information |
| Train Lighting | Station Posters |
| Train Toilets | Public Announcement and Customer Information Systems |
| Train Heating / Ventilation | Help Points |
| Train Doors | |
| On Train CCTV |
| Ticket Office and Ticket Purchasing | Train Information |
| Ticket Offices | Public Address |
| Ticket Vending Machines | Destination Boards and Passenger Information Displays |
| Station Staff | Train Posters / On Train Information |
| Train Upkeep |
|---|
| Train Graffiti |
| Train Cleanliness |
We will look to enhance these scores by:
- Targeted maintenance regime with bespoke contractors
- Working closely alongside our station teams to regularly monitor all aspects of the audit process
- Looking for long term preventative measures
- Training and development of our station teams