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National Rail Passenger Survey results

Want to see how our service measures up? See how we did in National Rail’s most recent passenger survey.

Transport Focus used to conduct an independent National Rail Passenger Survey (NRPS) twice a year. This was paused at the start of the pandemic and will, in due course, be replaced by a new industry survey

The survey asks passengers about their experience with our station and train facilities. The historic results are available here.