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Travel updates Latest travel information and updates
Timetables Find Thameslink timetables by station and download train times
Planned engineering work Details of planned engineering work on our network
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Temporary planned service changes
Onboard travel
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Baby on board Priority seating for new and expectant parents
Find a quieter train Want to have the best chance of getting a seat?
Luggage Guidelines and support for carrying luggage on board
Travelling with pets Policies for travelling with pets
Station information
Tickets & payment methods
Ways to pay eTickets, Smartcard, weekly capping with keyGo, and more
Off-Peak Reduced fares during off-peak hours
Super Off-Peak weekday Reduced fares during off-peak weekdays
Child tickets Child fares and discounts for young people
Advance tickets Discounted tickets booked ahead of travel
Anytime Tickets valid for travel at any time
sTickets Digital season tickets on your phone
Flexi Season Flexible season ticket options for part-time commuters
Season tickets Discounted long-term tickets for regular commuters
Carnet tickets Buy a book of pre-paid single tickets
First Class Guarantee a seat and power socket
Discounts & offers
Railcards Save up to 1/3 off tickets with railcards
GroupSave Off-peak savings for 3-9 adults travelling together
PlusBus Combined train, bus and tram tickets
London 2FOR1 Offers 2-for-1 entry at attractions in London, Brighton and more
Kids for £2 Cheaper child fares starting from just £2
Student Connect If your school or college is in Cambridgeshire you can apply for the Cambridgeshire Student Connect card
Accessibility
Book assistance Our online form for booking assistance for your journey
Assisted travel Assistance for those with access needs
Priority seat card A badge for those who require priority seating
Support whilst you're travelling Information and guidance on accessing our trains
Wheelchairs & mobility scooters Guidelines for wheelchairs and mobility scooters
Help & support
Contact us Need help? Find out how to get in touch
Delay Repay Compensation for unexpected delays and cancellations
Refunds & amendments How to refund and change your ticket
Money back guarantee Plans can change, and it's fine to change your mind
Penalty fares Information on penalty fares and prosecutions
Lost property Lost property services, collection and enquires
First Class claim form First class claim form for reimbursement
Want to see how our service measures up? See how we did in National Rail’s most recent passenger survey.
Transport Focus used to conduct an independent National Rail Passenger Survey (NRPS) twice a year. This was paused at the start of the pandemic and will, in due course, be replaced by a new industry survey
The survey asks passengers about their experience with our station and train facilities. The historic results are available here.
Our NRPS results for Autumn 2019 for Great Northern are below:
| Indicators | Score % |
|---|---|
| How well train company deals with delays | 38 |
| How request to station staff was handled | 78 |
| The attitudes and helpfulness of the staff (Station) | 73 |
| Usefulness of Information Provided during Delay | 39 |
| The availability of staff (Station) | 68 |
| Provision of information about train times/platforms | 79 |
| Cleanliness (Station) | 75 |
| Ticket buying facilities | 73 |
| Facilities for car parking | 51 |
| The upkeep/repair of the station buildings/platforms | 67 |
| Station toilets (formerly facilities and services) | 44 |
| Your personal security whilst using that station | 69 |
| The provision of shelter facilities | 74 |
| Overall environment (Station) | 71 |
| Availability of seating (Station) | 51 |
| The cleanliness of the inside (Train) | 81 |
| Level of crowding (Sufficient room for all passengers to sit/stand) | 74 |
| The provision of information during the journey | 77 |
| Upkeep and repair of the train | 80 |
| Your personal security onboard | 77 |
| The cleanliness of the outside (Train) | 78 |
| The space for luggage (Train) | 56 |
| Punctuality/reliability (i.e. the train arriving/departing on time) | 74 |
| Indicator | Score % |
|---|---|
| How request to station staff was handled | 86 |
| The attitudes and helpfulness of the staff (Station) | 75 |
| Usefulness of Information Provided during Delay* | 36 |
| The availability of staff (Station) | 65 |
| Provision of information about train times/platforms | 80 |
| Cleanliness (Station) | 70 |
| Ticket buying facilities | 69 |
| Facilities for car parking | 45 |
| The upkeep/repair of the station buildings/platforms | 66 |
| Station Toilets (formerly facilities and services) | 39 |
| Your personal security whilst using that station | 71 |
| The provision of shelter facilities | 74 |
| Overall environment (Station) | 69 |
| Availability of seating (Station) | 56 |
| The cleanliness of the inside (Train) | 56 |
| Level of crowding (formerly 'Sufficient room for all passengers to sit/stand') | 69 |
| The provision of information during the journey | 56 |
| Upkeep and repair of the train | 50 |
| Your personal security on board | 63 |
| The cleanliness of the outside (Train) | 46 |
| The space for luggage (Train) | 50 |
| Punctuality/reliability (i.e. the train arriving/departing on time) | 73 |
Our NRPS results for Autumn 2018 for Great Northern are below:
| Indicators | Score % |
|---|---|
| How well train company deals with delays | 32 |
| How request to station staff was handled | 83 |
| The attitudes and helpfulness of the staff (Station) | 75 |
| Usefulness of Information Provided during Delay | 32 |
| The availability of staff (Station) | 64 |
| Provision of information about train times/platforms | 77 |
| Cleanliness (Station) | 73 |
| Ticket buying facilities | 75 |
| Facilities for car parking | 51 |
| The upkeep/repair of the station buildings/platforms | 65 |
| Station toilets (formerly facilities and services) | 42 |
| Your personal security whilst using that station | 73 |
| The provision of shelter facilities | 65 |
| Overall environment (Station) | 69 |
| Availability of seating (Station) | 49 |
| The cleanliness of the inside (Train) | 57 |
| Level of crowding (Sufficient room for all passengers to sit/stand) | 65 |
| The provision of information during the journey | 56 |
| Upkeep and repair of the train | 52 |
| Your personal security onboard | 66 |
| The cleanliness of the outside (Train) | 48 |
| The space for luggage (Train) | 47 |
| Punctuality/reliability (i.e. the train arriving/departing on time) | 58 |
| Indicator | Score % |
|---|---|
| STATION FACILITIES (overall satisfaction) | 71 |
| How request to station staff was handled | 90 |
| The attitudes and helpfulness of the staff | 67 |
| Usefulness of information provided during delay | 44 |
| The availability of staff | 56 |
| Provision of information about train times/platforms | 78 |
| Cleanliness | 67 |
| Ticket buying facilities | 64 |
| Facilities for car parking | 41 |
| The upkeep/repair of the station buildings/platforms | 63 |
| Station Toilets (formerly facilities and services) | 32 |
| Your personal security whilst using that station | 68 |
| The provision of shelter facilities | 66 |
| Overall environment | 65 |
| Availability of seating | 44 |
| TRAIN FACILITIES (overall satisfaction) | 66 |
| How well train company deals with delays | 33 |
| The cleanliness of the inside | 61 |
| Level of crowding (formerly 'Sufficient room for all passengers to sit/stand') | 69 |
| The provision of information during the journey | 57 |
| Upkeep and repair of the train | 60 |
| Your personal security on board | 73 |
| The cleanliness of the outside | 54 |
| The space for luggage | 53 |
| Punctuality/reliability (i.e. the train arriving/departing on time) | 73 |
Our NRPS results for Autumn 2017 for Great Northern are below:
| Indicators | Score % |
|---|---|
| How well train company deals with delays | 36 |
| How request to station staff was handled | 91 |
| The attitudes and helpfulness of the staff (Station) | 77 |
| Usefulness of Information Provided during Delay | 53 |
| The availability of staff (Station) | 64 |
| Provision of information about train times/platforms | 80 |
| Cleanliness (Station) | 75 |
| Ticket buying facilities | 74 |
| Facilities for car parking | 36 |
| The upkeep/repair of the station buildings/platforms | 68 |
| The facilities and services (Station) | N/A |
| Your personal security whilst using that station | 72 |
| The provision of shelter facilities | 74 |
| Overall environment (Station) | 75 |
| Availability of seating (Station) | 48 |
| The cleanliness of the inside (Train) | 65 |
| Level of crowding (Sufficient room for all passengers to sit/stand) | 62 |
| The provision of information during the journey | 61 |
| Upkeep and repair of the train | 63 |
| Your personal security onboard | 68 |
| The cleanliness of the outside (Train) | 60 |
| The space for luggage (Train) | 49 |
| Punctuality/reliability (i.e. the train arriving/departing on time) | 69 |
Our NRPS results for Spring 2017 for Great Northern are below:
| Indicators | Score % |
|---|---|
| How well train company deals with delays | 26 |
| How request to station staff was handled | 87 |
| The attitudes and helpfulness of the staff (Station) | 77 |
| Usefulness of Information Provided during Delay | 43 |
| The availability of staff (Station) | 63 |
| Provision of information about train times/platforms | 79 |
| Cleanliness (Station) | 72 |
| Ticket buying facilities | 76 |
| Facilities for car parking | 35 |
| The upkeep/repair of the station buildings/platforms | 67 |
| The facilities and services (Station) | N/A |
| Your personal security whilst using that station | 73 |
| The provision of shelter facilities | 71 |
| Overall environment (Station) | 71 |
| Availability of seating (Station) | 49 |
| The cleanliness of the inside (Train) | 69 |
| Level of crowding (Sufficient room for all passengers to sit/stand) | 69 |
| The provision of information during the journey | 56 |
| Upkeep and repair of the train | 64 |
| Your personal security onboard | 68 |
| The cleanliness of the outside (Train) | 60 |
| The space for luggage (Train) | 49 |
| Punctuality/reliability (i.e. the train arriving/departing on time) | 78 |
| Indicator | Score % |
|---|---|
| Overall satisfaction with your journey | 73 |
| STATION FACILITIES | |
| Overall satisfaction with the station | 80 |
| Ticket buying facilities | 66 |
| Provision of information about train times/platforms | 75 |
| The upkeep/repair of the station buildings/platforms | 77 |
| Cleanliness | 78 |
| The facilities and services | 51 |
| The attitudes and helpfulness of the staff | 74 |
| Connections with other forms of public transport | 80 |
| Facilities for car parking | 43 |
| Overall environment | 76 |
| Your personal security whilst using the station | 74 |
| The availability of staff | 63 |
| The provision of shelter facilities | 74 |
| Availability of seating | 48 |
| How request to station staff was handled | 87 |
| The choice of shops/eating/drinking facilities available | 43 |
| TRAIN FACILITIES | |
| Overall satisfaction with the train | 72 |
| The frequency of the trains on that route | 64 |
| Punctuality/reliability (i.e. the train arriving/departing on time) | 56 |
| The length of time the journey was scheduled to take (speed) | 73 |
| Connections with other train services | 69 |
| The value for money of the price of your ticket | 37 |
| Upkeep and repair of the train | 67 |
| The provision of information during the journey | 51 |
| The helpfulness and attitude of staff on train | 30 |
| The space for luggage | 47 |
| The toilet facilities | 42 |
| Sufficient room for all passengers to sit/stand | 61 |
| The comfort of the seating area | 58 |
| The ease of being able to get on and off | 75 |
| Your personal security on board | 70 |
| The cleanliness of the inside | 74 |
| The cleanliness of the outside | 69 |
| The availability of staff | 13 |
| How well train company deals with delays | 23 |
Our NRPS results for Spring 2016 for Great Northern are below:
| Indicators | Score % |
|---|---|
| How well train company deals with delays | 26 |
| How request to station staff was handled | 84 |
| The attitudes and helpfulness of the staff (Station) | 72 |
| Usefulness of Information Provided during Delay | 44 |
| The availability of staff (Station) | 62 |
| Provision of information about train times/platforms | 75 |
| Cleanliness (Station) | 76 |
| Ticket buying facilities | 74 |
| Facilities for car parking | 42 |
| The upkeep/repair of the station buildings/platforms | 71 |
| The facilities and services (Station) | 61 |
| Your personal security whilst using that station | 71 |
| The provision of shelter facilities | 64 |
| Overall environment (Station) | 67 |
| Availability of seating (Station) | 41 |
| The cleanliness of the inside (Train) | 57 |
| Level of crowding (Sufficient room for all passengers to sit/stand) | 52 |
| The provision of information during the journey | 49 |
| Upkeep and repair of the train | 56 |
| Your personal security onboard | 70 |
| The cleanliness of the outside (Train) | 52 |
| The space for luggage (Train) | 42 |
| Punctuality/reliability (i.e. the train arriving/departing on time) | 69 |
| Indicator | Score % |
|---|---|
| Overall satisfaction with your journey | 73 |
| STATION FACILITIES | |
| Overall satisfaction with the station | 75 |
| Ticket buying facilities | 66 |
| Provision of information about train times/platforms | 78 |
| The upkeep/repair of the station buildings/platforms | 69 |
| Cleanliness | 75 |
| The facilities and services | 50 |
| The attitudes and helpfulness of the staff | 74 |
| Connections with other forms of public transport | 77 |
| Facilities for car parking | 38 |
| Overall environment | 67 |
| Your personal security whilst using the station | 70 |
| The availability of staff | 60 |
| The provision of shelter facilities | 68 |
| Availability of seating | 45 |
| How request to station staff was handled | 75 |
| The choice of shops/eating/drinking facilities available | 41 |
| TRAIN FACILITIES | |
| Overall satisfaction with the train | 72 |
| The frequency of the trains on that route | 70 |
| Punctuality/reliability (i.e. the train arriving/departing on time) | 61 |
| The length of time the journey was scheduled to take (speed) | 77 |
| Connections with other train services | 75 |
| The value for money of the price of your ticket | 39 |
| Upkeep and repair of the train | 67 |
| The provision of information during the journey | 53 |
| The helpfulness and attitude of staff on train | 35 |
| The space for luggage | 43 |
| The toilet facilities | 37 |
| Sufficient room for all passengers to sit/stand | 58 |
| The comfort of the seating area | 62 |
| The ease of being able to get on and off | 70 |
| Your personal security on board | 73 |
| The cleanliness of the inside | 69 |
| The cleanliness of the outside | 70 |
| The availability of staff | 13 |
| How well train company deals with delays | 25 |
Our NRPS results for Spring 2015 for Great Northern and Thameslink Railway combined are below:
| Indicators | Score |
|---|---|
| How well train company deals with delays | 23% |
| How request to station staff was handled | 83% |
| The attitudes and helpfulness of the staff (Station) | 69% |
| Usefulness of Information Provided during Delay | 35% |
| The availability of staff (Station) | 61% |
| Provision of information about train times/platforms | 74% |
| Cleanliness (Station) | 76% |
| Ticket buying facilities | 68% |
| Facilities for car parking | 42% |
| The upkeep/repair of the station buildings/platforms | 69% |
| The facilities and services (Station) | 54% |
| Your personal security whilst using that station | 70% |
| The provision of shelter facilities | 63% |
| Overall environment (Station) | 69% |
| Availability of seating (Station) | 46% |
| The cleanliness of the inside (Train) | 65% |
| Sufficient room for all passengers to sit/stand | 56% |
| The provision of information during the journey | 50% |
| Upkeep and repair of the train | 59% |
| Your personal security onboard | 68% |
| The cleanliness of the outside (Train) | 60% |
| The space for luggage (Train) | 43% |
| Punctuality/reliability (i.e. the train arriving/departing on time) | 64% |
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