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Last updated: 01:14

Customer Report

We want to keep you in the loop. Our twice yearly Customer Report gives you the latest updates on both our performance and our plans for the future.

How we're performing

We’re working hard behind the scenes to track our performance, set new goals and make meaningful improvements. And we want to keep you informed on our progress along the way.

Our customer report lets you hear directly from our top managers. You can see if we measured up to our customer service targets and our on-time performance goals. We’ll also give you the latest on upcoming improvement works.

Get the latest edition

Download our May 2023 report

Printed copies of the latest report can be made available upon request from our staffed stations across the ThamesLink, Southern, Great Northern or Gatwick Express routes.