Whether it’s a complaint, a comment or a compliment, we make sure all your feedback’s heard. There’s plenty of ways to have your say on our services.
We review every single comment we receive and those that need action are passed on to the right manager straight away.
We’re always keen to do better. Find out more about how we’re taking our passengers’ comments on board.
We're working to make our services more accessible
Our Access Advisory Panel is a forum for passengers and frontline staff to collaborate on advice and recommendations for improving the experience of passengers with accessibility needs.
Interested in joining the Access Advisory Panel? Click for more info.