Skip to Buy Tickets Skip to Content Skip to Recite Me Skip to Footer
departures
arrivals
There are also planned engineering works for today Check before travelling
Last updated: 02:05

First Class claim form

If you experienced any issues with the First Class accommodation, you may be eligible to claim.

Please use the form below to claim compensation for your journey.

Please ensure that you have scanned in your tickets before using this form and that your scanned images are no more than 1Mb each.

Upload a scanned copy of your ticket here (not applicable for Great Northern, Southern or Thameslink Key Smartcards. If you have a Southeastern Key Smartcard please provide a receipt or booking confirmation showing details of the tickets held on your smartcard)

reCAPTCHA validation failed

Your personal details will be held by the Go-Ahead Group on behalf of Great Northern. We will not pass on your personal information to any organisation outside of our Group of Companies (and Successor franchise or Secretary of State for Transport) for marketing purposes without your prior consent.

When you use our website, you trust us with your information. We use details about your journeys and your data to improve our communications to you. 

Having trouble?

Please use our online contact form to get in touch