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Enhanced compensation

Has your regular commute been running late? We offer enhanced compensation for season ticket holders who consistently experience delays of 15 minutes or more.

What’s enhanced compensation?

While we’ll do everything we can to keep your commute moving, sometimes the unexpected puts us behind schedule. Our Delay Repay scheme compensates you for any journey delayed by 15 minutes or more.

If delays persist for several days running, season ticket holders are also entitled to enhanced compensation.

Enhanced compensation is payable when you experience delays to your journey of 30 minutes or more on any 12 days in a reporting period.

2017 - 2018 Reporting Periods:

Business Period Period Dates
Period 1 1 April to 29 April 2017
Period 2 30 April to 27 May 2017
Period 3 28 May to 24 June 2017
Period 4 25 June to 22 July 2017
Period 5 23 July to 19 August 2017
Period 6 20 August to 16 September 2017
Period 7 17 September to 14 October 2017
Period 8 15 October to 11 November 2017
Period 9 12 November to 9 December 2017
Period 10 10 December 2016 to 6 January 2018
Period 11 7 January to 3 February 2018
Period 12 4 February to 3 March 2018
Period 13 4 March to 31 March 2018

Experienced over 12 days of delays?

You can choose how you’d like to compensated:

OR

  • National rail vouchers to the value of a single journey between the stations covered by your season ticket

How to claim compensation

Please download, print and post a claim form.

We’ll need some details about your delayed journeys along with a copy of your season ticket and photocard or your Oyster statement.

Download claim form

All claims must be received within 28 days of the end of the reporting period when your delayed journeys occurred.

Posting your completed form

Please send your form to:

Freepost RTGL-ELXC-HAUU
Govia Thameslink Railway
Unit 16 Coalfield Way
Ashby-De-La-Zouch
LE65 1JT

We’ll double check your details against our travel records and aim to process your claim within 20 working days.