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Enhanced Compensation

Has your regular commute been running late? We offer Enhanced Compensation for season ticket holders who consistently experience delays of 30 minutes or more.

What’s Enhanced Compensation?

While we’ll do everything we can to keep your commute moving, sometimes the unexpected puts us behind schedule. Our Delay Repay scheme compensates you for any journey delayed by 15 minutes or more.

If delays persist for several days running, season ticket holders are also entitled to Enhanced Compensation.

Enhanced Compensation may be payable in addition if a journey is delayed by 30 minutes or more on any 12 days in a business reporting period.

2019 - 2020 Reporting Periods:

Business Period Period Dates
Period 1 1 April to 27 April 2019
Period 2 28 April to 25 May 2019
Period 3 26 May to 22 June 2019
Period 4 23 June to 20 July 2019
Period 5 21 July to 17 August 2019
Period 6 18 August to 14 September 2019
Period 7 15 September to 12 October 2019
Period 8 13 October to 9 November 2019
Period 9 10 November to 7 December 2019
Period 10 8 December 2017 to 4 January 2020
Period 11 5 January to 1 February 2020
Period 12 2 February to 29 February 2020
Period 13 1 March to 31 March 2020

2020 - 2021 Reporting Periods: 

Business Period Period Dates
Period 1 1 April to 2 May 2020
Period 2 3 May to 30 May 2020
Period 3 31 May to 27 June 2020
Period 4 28 June to 25 July 2020
Period 5 26 July to 22 August 2020
Period 6 23 August to 19 September 2020
Period 7 20 September to 17 October 2020
Period 8 18 October to 14 November 2020
Period 9 15 November to 12 December 2020
Period 10 13 December 2020 to 9 January 2021
Period 11 10 January to 6 February 2021
Period 12 7 February to 6 March 2021
Period 13 7 March to 31 March 2021

Experienced over 12 days of delays?

You can choose how you’d like to compensated:

OR

  • National rail vouchers to the value of a single journey between the stations covered by your season ticket

How to claim compensation

Please download, print and post a claim form.

We’ll need some details about your delayed journeys along with a copy of your season ticket and photocard or your Oyster statement.

Download claim form

All claims must be received within 28 days of the end of the reporting period when your delayed journeys occurred.

Posting your completed form

Please send your form to:

Freepost RTGL-ELXC-HAUU
Govia Thameslink Railway
Unit 16 Coalfield Way
Ashby-De-La-Zouch
LE65 1JT

We’ll double check your details against our travel records and aim to process your claim within 20 working days.