What’s Enhanced Compensation?
While we’ll do everything we can to keep your commute moving, sometimes the unexpected puts us behind schedule. Our Delay Repay scheme compensates you for any journey delayed by 15 minutes or more.
If delays persist for several days running, season ticket holders are also entitled to Enhanced Compensation.
Enhanced Compensation may be payable in addition if a journey is delayed by 30 minutes or more on any 12 days in a business reporting period.
2021 - 2022 Reporting Periods:
| Business Period | Period Dates |
|---|---|
| Period 1 | 1 April – 1 May 2021 |
| Period 2 | 2 May – 29 May 2021 |
| Period 3 | 30 May – 26 June 2021 |
| Period 4 | 27 June – 24 July 2021 |
| Period 5 | 25 July – 21 August 2021 |
| Period 6 | 22 August – 18 September 2021 |
| Period 7 | 19 September – 16 October 2021 |
| Period 8 | 17 October – 13 November 2021 |
| Period 9 | 14 November – 11 December 2021 |
| Period 10 | 12 December 2021 – 8 January 2022 |
| Period 11 | 9 January – 5 February 2022 |
| Period 12 | 6 February – 5 March 2022 |
| Period 13 | 6 March – 31 March 2022 |
Experienced over 12 days of delays?
You can choose how you’d like to compensated:
- 2 day-return journeys for anywhere on the Great Northern network
OR
- National rail vouchers to the value of a single journey between the stations covered by your season ticket
How to claim compensation
Please download, print and post a claim form.
We’ll need some details about your delayed journeys along with a copy of your season ticket and photocard or your Oyster statement.
All claims must be received within 28 days of the end of the reporting period when your delayed journeys occurred.
Posting your completed form
Please send your form to:
Freepost RTGL-ELXC-HAUU
Govia Thameslink Railway
Unit 16
Coalfield Way
Ashby-De-La-Zouch
LE65 1JT
We’ll double check your details against our travel records and aim to process your claim within 20 working days.