Skip to Buy Tickets Skip to Content Skip to Recite Me Skip to Footer
departures
arrivals
Last updated: 22:42

Enhanced Compensation

Has your regular commute been running late? We offer Enhanced Compensation for season ticket holders who consistently experience delays of 30 minutes or more.

What’s Enhanced Compensation?

While we’ll do everything we can to keep your commute moving, sometimes the unexpected puts us behind schedule. Our Delay Repay scheme compensates you for any journey delayed by 15 minutes or more.

If delays persist for several days running, season ticket holders are also entitled to Enhanced Compensation.

Enhanced Compensation may be payable in addition if a journey is delayed by 30 minutes or more on any 12 days in a business reporting period.

2021 - 2022 Reporting Periods:

Business Period Period Dates
Period 1 1 April – 1 May 2021
Period 2 2 May – 29 May 2021
Period 3 30 May – 26 June 2021
Period 4 27 June – 24 July 2021
Period 5 25 July – 21 August 2021
Period 6 22 August – 18 September 2021
Period 7 19 September – 16 October 2021
Period 8 17 October – 13 November 2021
Period 9 14 November – 11 December 2021
Period 10 12 December 2021 – 8 January 2022
Period 11 9 January – 5 February 2022
Period 12 6 February – 5 March 2022
Period 13 6 March – 31 March 2022

Experienced over 12 days of delays?

You can choose how you’d like to compensated:

OR

  • National rail vouchers to the value of a single journey between the stations covered by your season ticket

How to claim compensation

Please download, print and post a claim form.

We’ll need some details about your delayed journeys along with a copy of your season ticket and photocard or your Oyster statement.

Download claim form

All claims must be received within 28 days of the end of the reporting period when your delayed journeys occurred.

Posting your completed form

Please send your form to:

Freepost RTGL-ELXC-HAUU
Govia Thameslink Railway
Unit 16 Coalfield Way
Ashby-De-La-Zouch
LE65 1JT

We’ll double check your details against our travel records and aim to process your claim within 20 working days.