What’s enhanced compensation?
While we’ll do everything we can to keep your commute moving, sometimes the unexpected puts us behind schedule. Our Delay Repay scheme compensates you for any journey delayed by 15 minutes or more.
If delays persist for several days running, season ticket holders are also entitled to enhanced compensation.
Enhanced compensation may be payable in addition if a journey is delayed by 30 minutes or more on any 12 days in a business reporting period.
2017 - 2018 Reporting Periods:
| Business Period | Period Dates |
|---|---|
| Period 1 | 1 April to 29 April 2017 |
| Period 2 | 30 April to 27 May 2017 |
| Period 3 | 28 May to 24 June 2017 |
| Period 4 | 25 June to 22 July 2017 |
| Period 5 | 23 July to 19 August 2017 |
| Period 6 | 20 August to 16 September 2017 |
| Period 7 | 17 September to 14 October 2017 |
| Period 8 | 15 October to 11 November 2017 |
| Period 9 | 12 November to 9 December 2017 |
| Period 10 | 10 December 2017 to 6 January 2018 |
| Period 11 | 7 January to 3 February 2018 |
| Period 12 | 4 February to 3 March 2018 |
| Period 13 | 4 March to 31 March 2018 |
2018 - 2019 Reporting Periods:
| Business Period | Period Dates |
|---|---|
| Period 1 | 1 April to 28 April 2018 |
| Period 2 | 29 April to 26 May 2018 |
| Period 3 | 27 May to 23 June 2018 |
| Period 4 | 24 June to 21 July 2018 |
| Period 5 | 22 July to 18 August 2018 |
| Period 6 | 19 August to 15 September 2018 |
| Period 7 | 16 September to 13 October 2018 |
| Period 8 | 14 October to 10 November 2018 |
| Period 9 | 11 November to 10 December 2018 |
| Period 10 | 9 December 2018 to 5 January 2019 |
| Period 11 | 6 January to 2 February 2019 |
| Period 12 | 3 February to 2 March 2019 |
| Period 13 | 3 March to 31 March 2019 |
Experienced over 12 days of delays?
You can choose how you’d like to compensated:
- 2 day-return journeys for anywhere on the Great Northern network
OR
- National rail vouchers to the value of a single journey between the stations covered by your season ticket
How to claim compensation
Please download, print and post a claim form.
We’ll need some details about your delayed journeys along with a copy of your season ticket and photocard or your Oyster statement.
All claims must be received within 28 days of the end of the reporting period when your delayed journeys occurred.
Posting your completed form
Please send your form to:
Freepost RTGL-ELXC-HAUU
Govia Thameslink Railway
Unit 16
Coalfield Way
Ashby-De-La-Zouch
LE65 1JT
We’ll double check your details against our travel records and aim to process your claim within 20 working days.