What’s Enhanced Compensation?
While we’ll do everything we can to keep your commute moving, sometimes the unexpected puts us behind schedule. Our Delay Repay scheme compensates you for any journey delayed by 15 minutes or more.
If delays persist for several days running, season ticket holders are also entitled to Enhanced Compensation.
Enhanced Compensation may be payable in addition if a journey is delayed by 30 minutes or more on any 12 days in a business reporting period.
2019 - 2020 Reporting Periods:
| Business Period | Period Dates |
|---|---|
| Period 1 | 1 April to 27 April 2019 |
| Period 2 | 28 April to 25 May 2019 |
| Period 3 | 26 May to 22 June 2019 |
| Period 4 | 23 June to 20 July 2019 |
| Period 5 | 21 July to 17 August 2019 |
| Period 6 | 18 August to 14 September 2019 |
| Period 7 | 15 September to 12 October 2019 |
| Period 8 | 13 October to 9 November 2019 |
| Period 9 | 10 November to 7 December 2019 |
| Period 10 | 8 December 2017 to 4 January 2020 |
| Period 11 | 5 January to 1 February 2020 |
| Period 12 | 2 February to 29 February 2020 |
| Period 13 | 1 March to 31 March 2020 |
2020 - 2021 Reporting Periods:
| Business Period | Period Dates |
|---|---|
| Period 1 | 1 April to 2 May 2020 |
| Period 2 | 3 May to 30 May 2020 |
| Period 3 | 31 May to 27 June 2020 |
| Period 4 | 28 June to 25 July 2020 |
| Period 5 | 26 July to 22 August 2020 |
| Period 6 | 23 August to 19 September 2020 |
| Period 7 | 20 September to 17 October 2020 |
| Period 8 | 18 October to 14 November 2020 |
| Period 9 | 15 November to 12 December 2020 |
| Period 10 | 13 December 2020 to 9 January 2021 |
| Period 11 | 10 January to 6 February 2021 |
| Period 12 | 7 February to 6 March 2021 |
| Period 13 | 7 March to 31 March 2021 |
Experienced over 12 days of delays?
You can choose how you’d like to compensated:
- 2 day-return journeys for anywhere on the Great Northern network
OR
- National rail vouchers to the value of a single journey between the stations covered by your season ticket
How to claim compensation
Please download, print and post a claim form.
We’ll need some details about your delayed journeys along with a copy of your season ticket and photocard or your Oyster statement.
All claims must be received within 28 days of the end of the reporting period when your delayed journeys occurred.
Posting your completed form
Please send your form to:
Freepost RTGL-ELXC-HAUU
Govia Thameslink Railway
Unit 16
Coalfield Way
Ashby-De-La-Zouch
LE65 1JT
We’ll double check your details against our travel records and aim to process your claim within 20 working days.