Download the Passenger’s Charter
The Passenger’s Charter is available for download as a PDF.
The key areas it covers are:
- Our commitments to you
- The standards you can expect from us
- Our performance targets and where to find information on our performance
- How we will compensate you if things go wrong
- How to plan your journey
- How to contact us with your suggestions or concerns so we can improve our services
Download Passenger's Charter