Lost property

Your questions about Lost property on Great Northern trains answered here…

I lost something on a train or at a station. What should I do?

First, fill out our online lost property form.

Once we receive this, our lost property team will do their best to find your item. If we find it, we’ll contact you to arrange its return. Please bear with us, as items can sometimes take 10 days to get to us.

Please keep in mind that some lost items are never found, and we’ll only get in touch with you if we do find your item. We also recommend completing online forms with other rail companies who operate from the stations you were travelling between.

How long will it take to find out if the item was found?

Where does my item go if it gets found?

How will I be contacted?

How do I collect a found item?

We will contact you if we find a possible match. You can arrange to collect your item from our lost property office at City Thameslink station. The office can be found towards the end of the platform by the escalators at the Ludgate end of City Thameslink station. You can collect lost property anytime from 8.00am until 17.30pm Monday to Friday, although please wait to be contacted before visiting to save a potentially wasted journey.

Is there a collection fee for found items?

My item has been found at a station but I'm unable to collect it, what should I do?

How long are items stored for?

What should I do if I haven’t been contacted?

Can I turn up to the Lost Property office if I haven't been contacted?

What happens if my item isn’t found?

Are all found items kept or are some items disposed of?

I’ve lost my passport and need to use it imminently, what do I do?

I’ve lost my medicine that I need to take regularly, what do I do?

I’ve lost cash, what do I do?

Where a found purse or wallet includes cash we will secure the cash in one of our tills at a ticket office. A receipt to the value of the cash will be put back into the wallet before being sent to our lost property office. Once you’ve collected your wallet, our team will arrange with our finance team to have a cheque sent to you. We will need to verify proof of ownership and request photographic ID to ensure we are giving the cash back to the rightful owner. Please note that foreign currency will be repaid at the exchange rate given on that day by our bank.

I’ve lost my credit/debit card or chequebook, what do I do?

I lost my mobile phone. How can I get it back?

I’ve found a lost item, where can I hand it in?

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Lost property

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