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Contact us

Need help, have a question or want to tell us what you think? Find out how to get in touch with us at Great Northern.

More ways to get in touch

Contact us

Use our online form below and we'll get back to you as soon as possible - we aim to respond within five working days, but at very busy periods it may take us up to 20 working days

What would you like to contact us about?

Other contacts

What we do with your feedback

We review every single comment we receive, and those that need action are passed on to the right manager straight away.

Find out more about how our feedback process works.


To find train times or for any other queries

Call us 0345 026 4700 

(open 07:00-20:00). We aim to answer calls as quickly as possible with most of them answered within 5 minutes. When this is not possible, we may arrange to call you back.


Write to us at:

Govia Thameslink Railway
PO BOX 8644