If you need to change your ticket or you’re unsure if you need to change it, please visit one of our Ticket Offices, where we will be happy to help.
Please note, if you now plan to catch a different train and had a seat reservation on the train that’s been retimed, it will not be honoured on a different train.
Subject to availability we can reserve you a seat on the train you now plan to catch at one of our Ticket Offices.
• Obtain a full refund of your ticket
Please see the information below, about how to apply for your refund.
IMPORTANT – Once you’ve completed your refund application, we’re unable to reinstate your ticket
If you do decide to travel after you’ve completed your refund application, the price of your new ticket will be the best fare available at the time of purchase.
If you prefer not to receive these notifications for future bookings.
You just need to ensure that you don’t tick the option to receive notifications at the payment screen.
If you decide not to travel, or if you need to change your ticket
This information is based on the different ticket types in place, if you hold a paper ticket and you’re not sure what type of ticket you have, please check the information printed on the orange stripe in the top left corner of the ticket for one of the following.
Travel on a different date
You can change the date of travel without paying a change of journey fee, so long as you request the change before the date of your original journey.
If you want to change your ticket, please visit one of our Ticket Offices, where we will be happy to help.
No longer want to travel
If you bought your ticket from us and no longer want to travel we can refund your ticket less a £10 admin fee, up to a maximum of 28 days from the expiry date of the ticket. Please see the ‘How to apply for a refund’ section below for full details.
Travel on a different date
You can change the time or date of travel at any of our Ticket Offices, before the departure of the first reserved train printed on your ticket.
You’ll need to pay any difference between the fare you’ve already paid and the best available fare for your new journey, plus a £10 change of journey fee for each ticket changed.
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