• Use your ticket on the retimed train, without having to do anything else.
• Travel on a different train
Depending on the type of ticket you have, the following options are available to you without changing your ticket:
| Ticket type |
Options |
| Advance |
As you can’t use your ticket on any other train.
You will need to change your ticket if you want to travel on a different train.
|
| Anytime |
There are no time restrictions on when you can use this ticket on an alternative train.
If your ticket is for a specific operator, you will need to ensure you use one of that operators’ alternative trains.
|
Off-Peak &
Super Off-Peak |
Time restrictions apply for using these tickets, so you may need to change your ticket, depending on which train you now want to travel on.
A website beginning with www.nre.co.uk/ is printed on your ticket.
If you go online and enter that website, it will confirm the time restrictions that apply to using your ticket.
If your ticket is for a specific operator, you will need to ensure you use one of that operators’ alternative trains.
|
Before going further, please check www.nationalrail.co.uk for alternative trains.
If you need to change your ticket or you’re unsure if you need to change it, please visit one of our Ticket Offices, where we will be happy to help.
Please note, if you now plan to catch a different train and had a seat reservation on the train that’s been retimed, it will not be honoured on a different train.
Subject to availability we can reserve you a seat on the train you now plan to catch at one of our Ticket Offices.
• Obtain a full refund of your ticket
Please see the information below, about how to apply for your refund.
IMPORTANT – Once you’ve completed your refund application, we’re unable to reinstate your ticket
If you do decide to travel after you’ve completed your refund application, the price of your new ticket will be the best fare available at the time of purchase.
