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Book assisted travel

Whatever your travel needs, we’re happy to help you aboard and on your way. Need a helping hand? Our friendly and experienced staff will be available to give you the assistance you need. 

Coronavirus information for assisted travel

The majority of passengers travel on our network without booking assistance. If you do wish to book assistance our call centre is of course happy to help you when planning your journey.

You can request Assisted travel at any point during your journey. To make sure we have staff available to help you, we recommend you book at least 6 hours in advance of travelling.

From 1st April 2021, you can contact us to request Assisted travel at any time of the day. If your journey involves another train company we may need to confirm part of your journey with them. This might depend on their contact centre opening hours. If this is the case, we will discuss options with you.

If you're booking a journey for the first time in a while and would like to talk it through, please call our Assisted travel team

Please ensure you check out the coronavirus information page for important information and updates.

Please also see the National Rail Enquiries FAQ on the coronavirus.

How to get assistance 

Give us a few details about your travel plans and we’ll make the arrangements for you.

If you're booking a journey for the first time in a while and would like to talk it through, please call our Assisted travel team.

Have questions or need to book help sooner?

Give us a call:

Telephone 0800 058 2844

Textphone 0800 138 1018

Our Accessible Travel Policy documents are available here in alternative formats including audio and large print versions.

Printed copies of our Making Rail Accessible document will shortly be available from all staffed stations across our network.

Your personal and journey data will be gathered and held within the assisted travel booking system for two years, and made available to all Train Operating Companies and Network Rail for all your bookings, in order that they can arrange and carry out assistance on your behalf. If you do not wish for your data to be shared please call us.

From 1st April 2021, you can contact us to request Assisted travel at any time of the day. If your journey involves another train company we may need to confirm part of your journey with them. This might depend on their contact centre opening hours. If this is the case, we will discuss options with you.

If you're booking a journey for the first time in a while and would like to talk it through, please call our Assisted travel team

Travel details

Outward journey

Return journey (optional)

Assistance details

Additional requirements

Your personal details will be held by the Go-Ahead Group on behalf of Great Northern. We will not pass on your personal information to any organisation outside of our Group of Companies (and Successor franchise or Secretary of State for Transport) for marketing purposes without your prior consent.

When you use our website, you trust us with your information. We use details about your journeys and your data to improve our communications to you.