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Great Northern

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Book assisted travel

Whatever your travel needs, we’re happy to help you aboard and on your way. Need a helping hand? Our friendly and experienced staff will be available to give you the assistance you need. 

If your query relates to the coronavirus please check for information here first for information on train services and refunds.

The health and wellbeing of our passengers and our staff is always our priority. The government advice is that all non-essential travel and contact with others is important to stop the coronavirus spread.

Due to possible disruption of services we would encourage you to contact us before you travel if you need assistance and your travel is essential.

  • Telephone: 0800 058 2844
  • Textphone: 0800 138 1018

Please also see the National Rail Enquiries FAQ on the coronavirus.

How to get assistance 

Give us a few details about your travel plans, ideally 24 hours in advance if possible, and we’ll make the arrangements for you.

Have questions or need to book help sooner?

Give us a call:

Telephone 0800 058 2844

Textphone 0800 138 1018


Your personal and journey data will be gathered and held within the assisted travel booking system for two years, and made available to all Train Operating Companies and Network Rail for all your bookings, in order that they can arrange and carry out assistance on your behalf. If you do not wish for your data to be shared please call us.

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Your personal details will be held by the Go-Ahead Group on behalf of Great Northern. We will not pass on your personal information to any organisation outside of our Group of Companies (and Successor franchise or Secretary of State for Transport) for marketing purposes without your prior consent.

When you use our website, you trust us with your information. Please read our Privacy Policy to help you understand what data we collect, why we collect it and what we do with it. We use details about your journeys and your data to improve our communications to you.