What assistance is available at the station?
We want everybody to get the most out of travelling by train. If you need a hand getting around, we can help you with:
- moving around the station
- climbing up and down any stairs
- getting on and off the train
- carrying your luggage
- changing onto another train
- getting a bus or taxi from the station
We would recommend booking assistance in advance whenever possible to make sure someone is there to help when you travel.
Does your station not have step-free access? No problem, we can book a taxi to your nearest accessible station, at no extra cost.
Book assisted travel
Accessibility at our stations
Our experienced team can advise you about the easiest way to get around and facilities at our stations. Many of them have:
- step-free access
- platform-to-train ramps
- customer service staff
- car parking spaces for blue badge holders
- help points
- induction loops
- accessible toilets
- station wheelchairs
Ramps are available at all of our stations with step-free access.
If you struggle to get to your train, station wheelchairs are there to help, but can’t be used on the train for your journey.
Check our station information
What to do when you get to the station
If you’ve booked station assistance in advance, a member of the team will be there to meet you at the station. If you haven’t had the chance to book, let our staff know what you need, and they’ll do the best they can to help.
There may be a delay if you haven’t booked help beforehand, so try to allow extra time for your journey. If you arrive at the station for your journey and nobody is around, contact us using the help point or give us a call.
Let us know we can improve
We’d love to hear from you after you’ve travelled to see how it went.