Industrial action

If you bought your ticket from us, then we can arrange a refund for you.

If you bought your ticket from another retailer or train company, you will need to contact them to request your refund.

The following information is based on the different ticket types in place, if you hold a paper ticket and you’re not sure what type of ticket you have, please check the information printed on the orange stripe in the top left corner of the ticket for one of the following.

Anytime, Off-Peak and Super Off-Peak tickets

If you bought your ticket from us and did not travel, we can refund your ticket fee free, up to a maximum of 28 days from the expiry date of the ticket. Please use our online refund page.

Advance Tickets

Advance tickets under normal circumstances attract a fee for changing to a different service or date and are not refundable. However, for tickets with a travel date of 21 – 26 June we can refund your ticket fee free, up to a maximum of 28 days from the expiry date of the ticket. Please use our online refund page.

Season and Flexi Season Tickets

Unexpired Season tickets and Flexi Season tickets can be refunded at any time.

We will calculate how much is refunded based on the value left on your ticket on the day you submit your Season ticket less a £10 admin fee for refund.

You can find out how much refund you are due by using this calculator: Season ticket refund calculator

Please see our refunds process for tickets here, for full details.

For more information see the Season Ticket Conditions page.

Carnet Tickets

We can only refund your Carnet tickets, less a £10 admin fee if they are:

• Within 28 days from the expiry date of the tickets
• A complete unused book of tickets

Rover Tickets

A full refund is available before the period of validity starts with no fees applied. Tickets cannot be refunded once the period of validity has started.

DaySave Tickets

These tickets are not refundable.

Carpark Tickets

If you will not be using your car park season ticket for some time, you can request a refund by following the normal refund process through APCOA:

Great Northern

Southern

Thameslink

Oyster Tickets

Please contact Transport for London for any refunds for tickets purchased on Oyster.

First Class services were declassified for the full day on 21, 23 and 25 June and until 10am on 22 June. If you had a First Class ticket for travel on these dates you can apply for compensation here.

For Season Ticket holders of one month or longer and Flexi Season Ticket holders please refer to the following FAQ.

For all other ticket types, the normal Delay Repay policy applies and compensation will be in line with the revised timetable.

You need to apply for compensation online within 28 days of your delayed journey.

For Strike dates 21, 23 and 25 June

If you were unable to travel or followed our advice and chose not to travel due to strikes, you can claim compensation through our Delay Repay scheme. You should make one claim for each day affected claiming a delay of 120+ minutes which will provide you with the value of one day’s travel. This only applies to monthly and longer season ticket holders. This does not apply to weekly Season Ticket holders, as these tickets would have been purchased at a time when the Industrial Action dates had already been announced.

You need to apply for compensation online within 28 days of the strike date.

For other days impacted by Industrial Action (22, 24 and 26 June)

Normal Delay Repay policy applies and compensation will be in line with the revised timetable.

You need to apply for compensation online within 28 days of your delayed journey.

For Strike dates 21, 23 and 25 June

If you have activated a days’ worth of travel for a strike date and followed our advice or chose not to travel due to strikes, you can claim compensation through our Delay Repay scheme. You should make one claim for each day affected claiming a delay of 120+ minutes which will provide you with the value of one day’s travel.

You need to apply for compensation online within 28 days of the strike date.

For other days impacted by Industrial Action (22, 24 and 26 June)

Normal Delay Repay policy applies and compensation will be in line with the revised timetable.

You need to apply for compensation online within 28 days of your delayed journey.