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Journey problems

Find out how we can help if your train is delayed, you lose something or you see someone behaving badly when travelling Great Northern.

Reporting problems with your journey

We’re here to help when things go wrong on our trains or at our stations.

Tell us if your train is late, you leave something behind or you come across anti-social behaviour.

We can offer compensation for a delay, help reunite you with your property, or alert British Transport Police.

Having trouble?

Please use our online contact form to get in touch