Yes, as long as you have at least one month’s validity remaining and the origin and destination stations of your ticket are Key Smartcard-enabled stations. You must also have purchased your ticket from one of our stations or from our website. Unfortunately it is not possible to transfer your Season ticket if it has been discounted.

To transfer your ticket:

• Check that your origin and destination is available on The Key Smartcard by checking the map
• Apply for The Key Smartcard online
• Visit any staffed Great Northern, Southern or Thameslink ticket office outside of the London Travelcard area. See our map
• We’ll then contact you when your Key Smartcard is ready to be collected, usually within 5 working days

16 – 25 Railcard

26 – 30 Railcard

Senior Railcard

Annual Goldcard

Network Railcard

HM Forces Railcard

Disabled Persons Railcard

When applicable, railcards can be used with tickets bought for The Key Smartcard. Please ensure you select your railcard type when you buy your tickets at self-service machines. Railcard discounts are not valid on season tickets.

When you first register for your Key Smartcard, you can purchase a ticket at the same time which will be pre-loaded to your smartcard. It will be ready to use once received.

You can buy tickets online or from a ticket machine at one of our stations outside London. You can buy weekly, monthly or annual season tickets. Single and return tickets are only available to purchase at our ticket machines outside London.

When buying tickets online you need to:

• Log into your online account and select the Key Smartcard fares button on the main purchase screen
• Select your journey and choose a station to collect your ticket. Allow 2 hours before attempting collection from your nominated station
• At the station, touch your Key Smartcard on the card reader

No, you must buy a ticket for your Key Smartcard and collect it before you get on the train. Buy tickets online or at any of our ticket machines outside the London area.

As a parent or guardian of a child aged 5 to 15 years, you’ll need to provide the same information online as you do to register as an adult – name, address, date of birth and contact details. However, you’ll also need to provide a passport-style digital photograph of them for their smartcard.

To complete a child’s registration you must also verify the child’s age at any staffed Great Northern, Southern or Thameslink ticket office along with proof of identification, such as a passport or birth certificate.

Yes, for all train journeys you should touch in and out, or you may be liable to pay a penalty fare. This is particularly important for users of keyGo and to benefit from Auto Delay Repay. For repeated misuse, we reserve the right to disable your Key.

We’re here to help. For these and other queries, please get in touch with us.

Smartcard readers are located either at the ticket gates or near the entrance/exit to those stations with freestanding validators. Either way, they are easy to spot with a yellow disk. When travelling in the London area, use the Oyster reader at valid locations.

Aside from travel within the London Travelcard area (with a valid travelcard ticket), your Key Smartcard is valid for travel with other train operators as follows (as long as you have a valid ticket):

• London North Eastern Railway – between London King’s Cross and Stevenage
• East Midlands Trains – between London St Pancras and Bedford

If your train journey is delayed by 15 minutes or more, you can claim compensation under our Delay Repay scheme. With The Key Smartcard you can benefit from Auto Delay Repay. We can in many cases, tell when you may have been delayed and let you know when you’re owed compensation.

To claim compensation and for further information about Auto Delay Repay, please visit our Delay Repay page. We can also automatically notify you when we think you’ve been delayed. Just tick the box for Automatic Delay Repay in the preferences section of your online account.