Auto Delay Repay for Key Smartcard
Your questions about Auto Delay Repay for Key Smartcard on Thameslink answered here…
How does the system work?
Does this system work for all tickets held on the Key Smartcard?
How long do I have to redeem an auto Delay Repay claim?
I have more questions about Delay Repay
I travel using a combination of tickets (more than one ticket) on my Key Smartcard, will the auto Delay Repay system work?
I travel using a ticket held on my Key Smartcard and a paper ticket, will the auto Delay Repay system work?
What are my options for payment method?
What happens if I make a normal Delay Repay claim – will an automatic claim also be generated?
What happens if I travel on another operator’s service and I am delayed?
What happens if I my journey is using a combination of Thameslink, Great Northern, Southern and Gatwick Express trains?
What if I don’t think the claim is correct?
What if I forget to touch in or out at the station?
What if my claim has been processed but I haven’t received payment?
What level of compensation will I receive if an auto Delay Repay claim is generated?
Why can’t I get a cheque or cashable voucher with auto Delay Repay?
Why can’t you just pay me the compensation I am entitled to when you know I’ve been delayed?
Why can’t you send compensation automatically to me?
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