How to contact us
Let us know if you have any problems, questions or complaints and we’ll do everything we can to help.
Check our FAQs first to see if we've already answered your question.
Otherwise, give us a call or drop us a line.
Contact us
Need help, have a question or want to tell us what you think? Find out how to get in touch with us at Great Northern.
More ways to get in touch
Compensation for a delay
Travel assistance
Lost property
Get involved
Contact us online
Use our online form below and we’ll get back to you as soon as possible – we aim to respond within five working days, but at very busy periods it may take us up to 20 working days.
Contact us
Use our online form below and we'll get back to you as soon as possible - we aim to respond within five working days, but at very busy periods it may take us up to 20 working days
What would you like to contact us about?
Tweet us @GNRailUK
Phone
To find train times or for any other queries
Call us 0345 026 4700
(open 07:00-20:00). We aim to answer calls as quickly as possible with most of them answered within 5 minutes. When this is not possible, we may arrange to call you back.
Post
Write to us at:
Govia Thameslink Railway
PO BOX 8644
Derby
DE1 9RQ