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Last updated: 07:52

Industrial action

The information on this page is correct as of 24 March and is always subject to change so please check back before you travel.

Industrial action

If you have been affected by industrial action, we’re very sorry for any disruption to your plans. Please see our FAQs that explain what options may still be open to you including:

  • Applying for a refund and
  • For Delay Repay compensation, which you may qualify for even if you did not travel, as well as being able to claim if you travelled and your journey was delayed by 15 minutes or more

You can apply for these up to 28 days after your planned or completed date of travel (see dates below). These options are only available for strike dates, not for days after.

Thursday 30 March & Saturday 01 April - Strike action suspended

Strike action previously planned for Thursday 30 March and Saturday 01 April has now been suspended by The RMT.

We will run a normal service on these days. Journey planners are up to date. Engineering works may also be taking place on these days, so please ensure you check before you travel.

FAQ - RMT strike days 16, 18, 30 March and 1 April

I no longer want to travel on an RMT strike day, what are my options?

16 and 18 March

If you have an Advance ticket, you can get a full fee-free refund if the train you intend to travel on was cancelled, or you did not travel on an RMT strike day.

If you have an Anytime, Off-Peak or Super Off-Peak ticket you can get a full fee-free refund if the train you intend to use was cancelled.

If you didn’t buy your ticket from us, you will need to go back to the retailer you originally brought your ticket from.

If you did not travel on the strike date and you have a flexi season ticket or a monthly or longer duration season ticket, you can use our Delay Repay scheme to claim the value of one day's travel.  

It's not available for the days after strike days.

30 March and 1 April

If you bought an Advance ticket from us on or before Wednesday 22 March for either date, we can refund your ticket in full.

The normal refund rules will apply to Advance tickets bought from Thursday 23 March.

Normal refund rules will also apply to all other ticket types, irrespective of when they were bought.

If you didn’t buy your ticket from us, you will need to go back to the retailer you originally brought your ticket from.


Booked Passenger Assist? If you would like to cancel or rearrange your booking, please contact our Assisted Travel team.

I want to travel on a different day to the RMT strike day, what are my options?

I have changed my travel plans and want to travel on a different day:

If you bought your ticket from Thursday 23 March, the normal change of journey rules apply depending on the type of ticket you have bought.

But If you bought your ticket on or before Wednesday 22 March, the following is in place:

  • Thursday 30 March:

If you have a ticket for Thursday 30 March, you can use it on the day before the date on the ticket or any day from then through to Tuesday 4 April (inclusive).

  • Saturday 1 April:

If you have a ticket for Saturday 1 April, you can use it on the day before the date on the ticket or any day from then through to Tuesday 4 April (inclusive).

Please note for all the above dates:

  • If your ticket is for a through fare that includes the London Underground it will not be valid on London Underground services on an alternative date
  • If you’re travelling on a different day and have an Advance Ticket, where possible, please try to travel on the same time as your original booked train
  • If you have a seat reservation and choose to travel on a different day, you will not be able to use your original reservation, so please visit one of our Ticket Offices and we can try to reserve you a seat on the new travel date
  • If your journey includes travel with a long-distance operator, particularly where seat reservations are required, you may wish to obtain a refund and rebook onto an alternative service. Trains running on days either side of strike days are likely to be extremely busy and a seat cannot be guaranteed.
  • If you travel and your train is delayed, you will be entitled to Delay Repay, as usual. Note that delays will be calculated against the strike day timetable
  • Booked Passenger Assist? If you need to change your booking to another day or time, please contact our Assisted Travel team
 

Compensation

As a Season Ticket holder, if I did not travel on an RMT strike day, can I claim compensation?

For monthly and longer Season Ticket holders

If you were unable to travel or followed our advice and chose not to travel on a strike date, you can claim compensation through our Delay Repay scheme by claiming a delay of 120+ minutes which will provide you with the value of one day’s travel.

This only applies to monthly and longer season ticket holders and not for weekly season tickets.

On this occasion, you do not need to have travelled or have been delayed to claim the compensation.

You need to apply for compensation online within 28 days of the strike date.

For Flexi Season Ticket holders

In order to claim compensation, you must activate a Day Pass on the strike date (not on days before or after). Once you’ve activated your Day Pass you can claim compensation through our Delay Repay scheme by claiming a delay of 120+ minutes which will provide you with the value of one day’s travel.

On this occasion, you do not need to have travelled or have been delayed to claim the compensation.

You need to apply for compensation online within 28 days of the strike date.

 


If I travelled on an RMT strike day can I claim compensation?

If you travelled and your train was delayed, you will be entitled to Delay Repay as usual. Note that delays will be calculated against the strike date timetable. Please do not claim Delay Repay compensation if the train you'd normally take is not listed in the revised timetable - compensation is only payable against an actual delay of fifteen minutes or more against the limited train service that will operate.


How do I get a refund?

If you bought your ticket from us, we can process your refund.

For paper, eTickets and smartcards please use our online refund form.

Alternatively, for paper tickets and smartcards you can also visit one of our Ticket Offices for assistance.

If you bought your ticket from another retailer or train company, you will need to contact them to request your refund.

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