Oyster and Contactless
Your questions about Oyster and Contactless answered here…
Can children use PAYG?
Zip Oyster photocards
Children under the age of 11 can get a 5-10 Zip Oyster photocard to:
- Travel free on Tube, DLR, London Overground, TfL Rail and most National Rail services where PAYG is accepted.
- PAYG at child rate on the Emirates Air Line cable car
- PAYG at half adult rate on Thames Clipper River Bus services
Children aged over 10 years and 11 months and under 16 on 31 August can get an 11-15 Zip Oyster photocard to:
- Travel free on buses and trams
- Travel at child rate on Tube, DLR, London Overground, TfL Rail, Emirates Air Line and most National Rail services in London
- Travel at half adult rate on Thames Clipper River Bus services
Find out more information on Zip Oystercards and under 18 travel.
Can I claim Delay Repay if I travelled with an Oyster card or contactless?
Can I travel first class using Oyster or contactless?
How do I get a refund for the money held on my Oyster card?
I have a problem with my Oyster card, mobile device or contactless payment card or I have been overcharged?
Please contact TfL on:
Telephone: 0845 330 9876
Textphone: 020 7027 8511
Or visit tfl.gov.uk/oyster
What fare will I be charged using PAYG?
Oyster PAYG fares on National Rail
With Oyster PAYG you get the cheapest appropriate single fare on National Rail services in London which means you pay less than the cash fare.
There are Anytime and Off-Peak Oyster single fares on National Rail with the fare determined by what time you touch in at the start of your journey. The Anytime fare applies Monday to Friday: 6:30am - 9:30am and 4pm- 7pm; Off-Peak applies at all other times, weekends and on Public Holidays. Find out about Oyster fares at the TfL farefinder.
You can also register your Oyster card for Railcard discounts. A 34% discount will apply to the off-peak daily price cap with the following Railcards: 16-25, Senior, Disabled, HM Forces and Annual Gold Card.
Will pay as you go using a contactless card, mobile device or an Oyster card be better value for money?
It will depend on what journeys you are making as PAYG is based on single journeys albeit with Price Caps; it does mean that in some cases the cheapest option will continue to be buying a ticket on the Key Smartcard or a paper ticket; especially for those buying season tickets, tickets with the GroupSave discount and period return tickets.
Can I top up my Oyster card at Bayford, Cuffley, Hertford North and Potters Bar?
I touched my Oyster card at a station within the London PAYG area and I cannot tap out at Brookmans Park, what should I do?
Why can’t Oyster cards be used on the extension to Brookmans Park?
Due to limitations with the Oyster system it has not been possible to include the ability to use Oyster cards for journeys to / from Brookmans Park. Although Oyster and Contactless apply broadly the same fares, it uses a completely separate system.
Therefore, children and passengers holding Railcards will for most journeys be better off continuing to buy paper tickets or using the Key Smartcard.