|Station Operator: WM|
|Station Code: WVH|
|Staffing Level: Full Time|
|Oyster Pre Pay||No|
Applicable Operators: West Midlands Trains
Ticket Office Note:
Ticket machines can be found on the main concourse.
|Lost Property Contact Available||Yes|
Website: Go to website
DepartureScreens, Announcements, ArrivalScreens,
The Customer Information Lounge is located in the middle of platform 1 and is manned 24 hours a day. Customer Relations: Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times: Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.
|Left Luggage Contact Available||No|
|Customer Help Points||Yes|
|Bureau De Change||No|
|First Class Lounge||No|
First Class Lounge Note:
Station Buffet Note:
Refreshment facilities available across the station.
|Telephones (Cards & Coins)||Yes|
The National key toilets are located on Platforms 1 and 4; these toilets are operated by a radar key.
|Tourist Information Office||No|
Name: Multi storey
Operator: SABA UK
Annual Charge: £1200.00
Daily Charge: £12.00
Monthly Charge: £132.00
Off Peak Charge: N/A
Six Monthly Charge: N/A
Per Hour Charge: N/A
Three Monthly Charge: £374.00
Weekly Charge: N/A
|Car Parking Contact Available||No|
Website: Go to website
|Cycle Storage Availability||Yes|
Cycle facilities are currently located at the front of the station adjacent to the multi-storey car park whilst redevelopment works are carried out at the station.
|Cycle Storage CCTV||Yes|
|Accessible Booking Office Counter||Yes|
|Accessible Public Telephones||No|
|Ramp For Train Access||Yes|
|Step Free Access||Yes|
Step Free Access Note:
This station has been classified as a step-free access category A station. This means that this station has step-free access to all platforms. More information on the step-free classification system can be found at https://www.orr.gov.uk/media/10955
The assistance meeting point is at the ticket office.
|Accessible Ticket Machines||No|
|Impaired Mobility Set Down||Yes|
|Staff Help Available||Yes|
|Mon - Fri: Twenty Four Hours
Mon - Sun: Twenty Four Hours
Sat: Twenty Four Hours
Sun: Twenty Four Hours
Staff Help Available Note:
This station is fully staffed. Your assistance will be provided by station staff.
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.