|Station Operator: LE|
|Station Code: WTM|
|Staffing Level: Full Time|
|Oyster Pre Pay||No|
Applicable Operators: Greater Anglia
|Lost Property Contact Available||No|
Website: Go to website
DepartureScreens, Announcements, ArrivalScreens,
Monday-Saturday 08:00-20:00 Sunday 10:00-20:00 Bank Holidays 09:00-18:00 The hours shown are for the Customer Relations team on 0345 600 7245 (option 8). Closed on Christmas Day and Boxing Day.
|Left Luggage Contact Available||No|
|Customer Help Points||Yes|
Customer Help Points Note:
Located in the ticket hall, and by the car park lift.
|Bureau De Change||No|
|First Class Lounge||No|
Station Buffet Note:
Coffee shop, Cold drinks vending machine, Food vending machine
|Telephones (Cards & Coins)||Yes|
Male and female toilets are located on platform 1/2. The accessible (radar key) toilets are located on platform 3/4. Toilets are only available when the station is staffed.
|Tourist Information Office||No|
Waiting Room Note:
Waiting rooms are available on platforms 1/2 and 3/4, and both are heated and fully accessible.
Name: Station Car Park
Operator: National Car Parks Ltd
Annual Charge: £1400.00
Daily Charge: £8.80
Monthly Charge: £140.00
Off Peak Charge: £7.00
Six Monthly Charge: N/A
Per Hour Charge: N/A
Three Monthly Charge: £400.00
Weekly Charge: £40.00
|Car Parking Contact Available||No|
Website: Go to website
|Cycle Storage Availability||Yes|
|Cycle Storage CCTV||Yes|
|Accessible Booking Office Counter||No|
|Accessible Public Telephones||No|
|Ramp For Train Access||Yes|
|Step Free Access||Yes|
Step Free Access Note:
This station is step free to all platforms via Lifts.
This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the customer information office on relevant platform.
Accessible Taxis Note:
Details of nearest taxis are shown on station information poster
|Accessible Ticket Machines||Yes|
Accessible Ticket Machines Note:
2 Accessible Ticket Machines
|Impaired Mobility Set Down||No|
|Staff Help Available||Yes|
|Mon - Fri: 4:45 AM to 2:00 AM
Sat: 4:45 AM to 2:00 AM
Sun: 6:00 AM to 2:00 AM
Staff Help Available Note:
Assistance is provided by station staff for all advertised train services. Booking is recommended but not required. Assistance is available throughout the station including boarding and alighting, ramps, sight guidance, pushing a wheelchair, luggage assistance, and ticket purchase.
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.