|Station Operator: LE|
|Station Code: WIC|
|Staffing Level: partTime|
|Oyster Pre Pay||No|
Applicable Operators: Greater Anglia
|Lost Property Contact Available||No|
Website: Go to website
DepartureScreens, Announcements, ArrivalScreens,
Monday-Saturday 08:00-20:00 Sunday 10:00-20:00 Bank Holidays 09:00-18:00 The hours shown are for the Customer Relations team on 0345 600 7245 (option 8). Closed on Christmas Day and Boxing Day.
|Left Luggage Contact Available||No|
|Customer Help Points||Yes|
Customer Help Points Note:
Located on platform 2.
|Bureau De Change||No|
|First Class Lounge||No|
Newsagent & dry cleaners - open early mornings only
Station Buffet Note:
Coffee kiosk, plus vending machine
|Telephones (Cards & Coins)||No|
The toilets are located on Platform 3. The accessible (radar key) toilets are located on Platform 2
|Tourist Information Office||No|
Waiting Room Note:
on platform 2 and platform 3
Name: Station Car Park
Operator: National Car Parks Ltd
Annual Charge: £1256.00
Daily Charge: £9.00
Monthly Charge: £126.00
Off Peak Charge: £7.50
Six Monthly Charge: N/A
Per Hour Charge: N/A
Three Monthly Charge: £359.00
Weekly Charge: £36.00
|Car Parking Contact Available||No|
Website: Go to website
|Cycle Storage Availability||Yes|
A secure 50-space cycle compound is available in the car park(key fob required, speak to station staff for availability).
An additional 25-hoop cycle storage area is outside the front of the station.
|Cycle Storage CCTV||Yes|
|Accessible Booking Office Counter||No|
|Accessible Public Telephones||No|
|Ramp For Train Access||Yes|
|Step Free Access||Yes|
Step Free Access Note:
This station has step free access to each platform. HOWEVER PLEASE NOTE, not step free between platforms. Southend platform is step free from the car park and the London bound entrance is via Market avenue approximately 10 min walk away.
This station is a category B2 station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the ticket office.
Accessible Taxis Note:
Details of nearest taxis are shown on station information poster
|Accessible Ticket Machines||Yes|
|Impaired Mobility Set Down||No|
|Staff Help Available||Yes|
|Mon - Fri: 5:55 AM to 8:00 PM
Sat: 6:00 AM to 7:30 PM
Sun: 8:10 AM to 7:30 PM
Staff Help Available Note:
Mobile assistance teams operate within the area and can be available for booked assistance. Customers wanting to turn up and go can do so when the ticket office is open and will be assisted as soon as possible. Booking is recommended.
As an alternative to the above number, please use 0345 600 7245 (option 4) if calling from a mobile.