Staines
Ticket office
Closed now
| Mon - Fri: | 6:15 AM to 8:00 PM |
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| Sat: | 6:10 AM to 7:55 PM |
| Sun: | 7:10 AM to 6:40 PM |
Station details
| Station Operator: SW | |
| Station Code: SNS |
| Staffing Level: Full Time | |
| CCTV: Yes |
| Oyster Pre Pay | No |
| Oyster Validator | No |
| Smartcard Issued | Yes |
| Smartcard Validator | Yes |
| Oyster Topup | No |
| Prepurchase Collection | Yes |
| Smartcard Topup | Yes |
| Ticket Machine | Yes |
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Penalty Fares: Applicable Operators: South Western Railway |
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Ticket Office Note: In the booking hall and at the entrance to platform 2 |
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| Lost Property Contact Available | Yes |
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Website: Go to website |
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| Ticket Gate | Yes |
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Customer Services: Please contact our Customer Service Centre on 0345 6000 650 |
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| Left Luggage Contact Available | No |
| Customer Help Points | Yes |
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Customer Help Points Note: Help points are available on all platforms |
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| Atm Machine | Yes |
| Baby Change | Yes |
| Bureau De Change | No |
| Post Box | No |
| Seated Area | Yes |
| First Class Lounge | No |
| Shops | No |
| Showers | No |
| Station Buffet | Yes |
| Telephones (Cards & Coins) | Yes |
| Toilets | Yes |
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Toilets Note: The toilets are located on both Platforms 1 and 2. The National key toilet is located on Platform 2, and a second toilet is available on Platform 1; these toilets are operated by a radar key. |
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| Tourist Information Office | No |
| Trolleys | No |
| WebKiosk | No |
| WiFi | Yes |
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Wifi Note: Find WiFi Hotspots around Staines station |
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| Waiting Room | No |
| Car parking | Yes |
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Name: Gresham Road-Main car park Operator: Spaces: 32 Annual Charge: £1169.00 Daily Charge: £9.40 Monthly Charge: £116.90 Off Peak Charge: £3.50 Six Monthly Charge: N/A Per Hour Charge: N/A Three Monthly Charge: £350.70 Weekly Charge: £46.90 |
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| Car Parking Contact Available | No |
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Phone number: Website: Go to website Note: Season Ticket Holders & Rail users ONLY before 1000 Monday to Friday Overnight parking available for non-season ticket holders Friday and Saturday ONLY Weekend Tickets available after 1200 Friday £7.90 Off peak from 1600 Monday to Friday |
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| Cycle Storage Availability | Yes |
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Sheltered: Yes Cycle Compound for 72 cycles located on Platform 1 Booking Hall entrance, Platform 2 |
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| Cycle Storage CCTV | Yes |
| Taxi Rank | No |
| Car Hire | No |
| Airport | No |
| Metro | No |
| Bus Service | Yes |
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Bus Service Note: Information to plan your onward journey is available in a printable format here |
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| Accessible Booking Office Counter | Yes |
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Accessible Booking Office Counter Note: An accessible ticket office counter is available in the main station booking hall on the London-bound platform. |
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| Accessible Public Telephones | No |
| Accessible Toilets | Yes |
| Induction Loop | Yes |
| Wheelchairs Available | Yes |
| Ramp For Train Access | Yes |
| Step Free Access | Yes |
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Step Free Access Note: Step-free category A Station - This station has step-free access to all platforms |
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| Accessible Taxis | No |
| Accessible Ticket Machines | Yes |
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Accessible Ticket Machines Note: All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details |
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| Impaired Mobility Set Down | No |
| Staff Help Available | Yes |
| Mon - Fri: 5:15 AM to 12:00 AM Sat: 5:15 AM to 12:00 AM Sun: 7:00 AM to 12:00 AM |
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Assisted Travel: Assistance from station staff is available to customers boarding and alighting trains, and moving through this station, until 00:20 daily. Please make yourself known to staff at the ticket gateline or on the platforms. After 00:20 boarding and alighting assistance can be provided by the Guard on board the train, who will step out onto the platform when the train arrives. You can book assistance up to 4 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train. |
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