Norwich
Ticket office
Closed now
Station details
| Station Operator: LE |
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| Station Code: NRW |
| Staffing Level: Full Time |
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| CCTV: Yes |
| Oyster Pre Pay | No |
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| Oyster Validator | No |
| Smartcard Issued | Yes |
| Smartcard Validator | Yes |
| Oyster Topup | No |
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| Prepurchase Collection | Yes |
| Smartcard Topup | Yes |
| Ticket Machine | Yes |
| Lost Property Contact Available | No |
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Website: Go to website |
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| Ticket Gate | Yes |
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Ticket Gate Comments: Norwich station has Secure Station Acreditation |
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DepartureScreens, Announcements, ArrivalScreens, |
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Customer Services: Monday-Saturday 08:00-20:00 Sunday 10:00-20:00 Bank Holidays 09:00-18:00 The hours shown are for the Customer Relations team on 0345 600 7245 (option 8). Closed on Christmas Day and Boxing Day. |
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| Left Luggage Contact Available | No |
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| Customer Help Points | Yes |
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Customer Help Points Note: on concourse |
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| Atm Machine | Yes |
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| Baby Change | Yes |
| Bureau De Change | No |
| Post Box | Yes |
| Seated Area | Yes |
| First Class Lounge | No |
| Shops | Yes |
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Shops Note: News agent Mini supermarket Passport Photo Booth |
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| Showers | No |
| Station Buffet | Yes |
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Station Buffet Note: Coffee shop Cold drinks vending machine Food vending machine Food outlet (Seating available) Food outlet (Seating unavailable) |
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| Telephones (Cards & Coins) | Yes |
| Toilets | Yes |
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Toilets Note: All toilets are located on the concourse including the accessible (radar key) toilet |
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| Tourist Information Office | No |
| Trolleys | Yes |
| WebKiosk | Yes |
| WiFi | Yes |
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Wifi Note: Find WiFi Hotspots around Norwich station |
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| Waiting Room | No |
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Waiting Room Note: There are two waiting rooms, one is located by platform 1 and the other one is next to the toilets and close to platform 5. |
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| Car parking | Yes |
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Name: Station Car Park Operator: National Car Parks Ltd Spaces: 62 Annual Charge: £2163.00 Daily Charge: £13.00 Monthly Charge: £216.00 Off Peak Charge: £12.00 Six Monthly Charge: N/A Per Hour Charge: N/A Three Monthly Charge: £618.00 Weekly Charge: £55.00 |
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| Car Parking Contact Available | No |
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Phone number: Website: Go to website |
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| Cycle Storage Availability | Yes |
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Sheltered: Yes |
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| Cycle Storage CCTV | Yes |
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| Taxi Rank | Yes |
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Taxi Rank Note: Taxi rank at front of station |
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| Car Hire | No |
| Airport | Yes |
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Airport Note: Nearest Station to Norwich Airport. |
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| Metro | No |
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| Bus Service | Yes |
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Bus Service Note: 'First' operate a network of daily, frequent bus routes around the city and also to nearby towns and villages. For route maps and timetables: www.firstgroup.com/ukbus 'First' routes 25 & 35 link the rail station forecourt with the city centre and Norwich University. Buy a Norwich PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around the city. For details: www.plusbus.info
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| Accessible Booking Office Counter | Yes |
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| Accessible Public Telephones | No |
| Accessible Toilets | Yes |
| Induction Loop | Yes |
| Wheelchairs Available | Yes |
| Ramp For Train Access | Yes |
| Step Free Access | Yes |
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Step Free Access Note: This station has step free access to all platforms. This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955 Assistance meeting point is the information desk in booking hall. |
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| Accessible Taxis | No |
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Accessible Taxis Note: Details of nearest taxis are shown on station information poster |
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| Accessible Ticket Machines | Yes |
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Accessible Ticket Machines Note: Ticket machines are located in the ticket hall and on the station concourse. |
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| Impaired Mobility Set Down | Yes |
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Impaired Mobility Set Down Note: At the main station entrance |
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| Staff Help Available | Yes |
| Mon - Fri: 4:30 AM to 1:30 AM Sat: 4:30 AM to 1:30 AM Sun: 6:00 AM to 1:30 AM |
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Staff Help Available Note: Assistance is provided by station staff during the hours of train service operation. Booking is recommended |
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Assisted Travel: We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here. |
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