London Euston station
|Station Operator: NR|
|Station Code: EUS|
|Staffing Level: Full Time|
|Oyster Pre Pay||Yes|
<p>Oyster Cards can be bought and topped up at the Underground station. </p> <p>Other Oyster transactions available from service ticket machines operated by London Northwestern Railway.</p>
Applicable Operators: West Midlands Trains, London Overground
Ticket Office Note:
The travel centre is on the left as you enter through the main entrance. Advanced bookings are available: Monday to Friday - 06:30 to 21:00 Saturday - 08:30 to 21:00 Sunday - 07:30 to 21:00
|Lost Property Contact Available||No|
0330 024 0215
Website: Go to website
Ticket Gate Comments:
There are ticket gates at the entrances to platforms 1 - 3 & 8 - 11 and can be accessed by wide gates.
DepartureScreens, Announcements, ArrivalScreens,
Monday-Sunday 07:00-23:00 Customers can seek information and assistance from the ticket office or the Mobility Assistance Reception.
|Left Luggage Contact Available||Yes|
020 3468 4670
Website: Go to website
|Customer Help Points||Yes|
Customer Help Points Note:
A dedicated Mobility Assistance Reception is located on the main concourse adjacent to the ticket office.
Atm Machine Note:
Located outside the station Located on concourse Located outside main entrance
|Bureau De Change||No|
|First Class Lounge||Yes|
First Class Lounge Note:
Located on first floor, accessed via balcony.
Step free to access
Yes a platform lift for mobility impaired customers.
First Class customers can find a comfy seat and enjoy complimentary soft drinks, light snacks and newspapers.
You can enjoy the First Class Lounge up to two hours (see Note below) before your outward journey and for an hour after your inward journey on the travel date shown on your ticket.
Note - Access time before your outward journey is reduced to one hour at peak times (15:00-19:00 on Thursdays and Fridays) for First Advance ticket holders only.
Avanti West Coast: Business, First Open or Advance First tickets.
Caledonian Sleeper: First tickets.
You can only enter the lounge on the travel date shown on your ticket.
Please note that London Northwestern Railway first class tickets are not valid in this lounge.
Concessions for Standard Class sleeper customers
Wide range of shops - see the Station Plan map.
Station Buffet Note:
Coffee shop Café Coffee kiosk Food vending machine Public House/Bar Food outlet (Seating available) Food outlet (Seating unavailable)
|Telephones (Cards & Coins)||Yes|
These are located by the entrance to platforms 1-3
There are also accessible showers located in the First Class Lounge, shared between Caledonian Sleeper and Avanti West Coast.
|Tourist Information Office||Yes|
Tourist Information Office Note:
Transport for London Visitor Centre I located on the main concourse.
Find WiFi Hotspots around London Euston station
Waiting Room Note:
Located by the entrance to platforms 16-18
|Cycle Storage Availability||Yes|
|Cycle Storage CCTV||Yes|
Taxi Rank Note:
The taxi rank is located beneath the station.
Euston Underground station has access to the Northern Line and the Victoria Line. Lift access is available to the Underground ticket hall, however the Underground station itself has only escalators & stairs. Nearby Euston Square station has access to the Circle, Hammersmith & City and Metropolitan Lines. For more information on the accessibility on London Transport click here.
The Underground station is very busy, especially during the morning and evening peaks. It will likely be quicker for customers to walk or catch a bus to nearby Warren Street or King's Cross St. Pancras instead.
Bus Service Note:
Buses are available from Euston bus station next to the railway station. All Transport for London buses are accessible by step free access.
More information about Transport for London buses can be found here
|Accessible Booking Office Counter||Yes|
Accessible Booking Office Counter Note:
Avanti West Coast have a height adjusted ticket counter which can be found in the ticket office on the left hand side of the Main Concourse when entering the station.
|Accessible Public Telephones||No|
Accessible Toilets Note:
These are located adjacent to the main public toilets, by the entrance to platforms 1-3.
|Ramp For Train Access||Yes|
|Step Free Access||Yes|
Step Free Access Note:
Suitable for disabled passengers. Level access to all platforms via ramps. Lifts provided between concourse, taxi & car park and London Underground ticket hall.
Lift access is available to the Underground ticket hall, however the Underground station itself has only escalators & stairs. Nearby Euston Square station has step-free access Westbound only to the Circle, Hammersmith & City and Metropolitan Lines. For more information on the accessibility on London Transport click here.
Accessible Taxis Note:
The route to the main taxi pick up point has steps, so anyone with mobility problems can use the disabled taxi pick up point reached via the lifts.
You can request assistance to and from the taxi rank can using the telephones at the top of the stairs and at the taxi set down point. Or by telephoning Mobility Assistance at London Euston on 0207 922 6482.
The main taxi rank is beneath the station and is reached via the lifts next to the main ticket office or the stairs by the entrance to the Underground.
|Accessible Ticket Machines||Yes|
Accessible Ticket Machines Note:
Mobility Assistance will help passengers buying tickets if required.
|Impaired Mobility Set Down||Yes|
Impaired Mobility Set Down Note:
Assistance is available to and from platforms, the car park and the taxi rank. You can request this from the Mobility Assistance Lounge Reception that can be found on the left hand side of the main entrance or from any member of staff. It is advised to use the Mobility assistance number at London Euston Station on 02079226482 if being booked on the day. It is preferred if assistance is booked 24 hour in advance using the following numbers of the train company you are travelling with.
|Staff Help Available||Yes|
|Mon: 4:30 AM to 1:30 AM
Tue: 4:30 AM to 1:30 AM
Wed: 4:30 AM to 1:30 AM
Fri: 4:30 AM to 2:00 AM
Sat: 4:30 AM to 2:00 AM
Sun: 5:15 AM to 1:30 AM
Staff Help Available Note:
Help is available from the Mobility Assistance Reception (if closed please use number on the reception door) or see any member of station staff. Mobility Assistance Reception is open 07:00-23:00 Monday to Saturday and 08:00-23:00 on Sunday.
Disabled assistance is available to and from platforms, the car park and the taxi rank & drop off area. You can request this from the Mobility Assistance Reception that can be found on the main concourse between Boots & the ticket office or from any member of staff. It is preferred if assistance is booked 24 hour in advance using the following numbers of the train company you are travelling with:
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.