|Station Operator: LE|
|Station Code: KEL|
|Staffing Level: partTime|
|Oyster Pre Pay||No|
|Lost Property Contact Available||No|
Website: Go to website
Monday-Saturday 08:00-20:00 Sunday 10:00-20:00 Bank Holidays 09:00-18:00 The hours shown are for the Customer Relations team on 0345 600 7245 (option 8). Closed on Christmas Day and Boxing Day.
|Left Luggage Contact Available||No|
|Customer Help Points||Yes|
Customer Help Points Note:
Help point available at entrance
|Bureau De Change||No|
Post Box Note:
Outside the station
|First Class Lounge||No|
Newsagent, open until 1000hrs only
The toilets are located in the ticket hall.
|Tourist Information Office||No|
Name: Station Car Park
Operator: National Car Parks Ltd
Annual Charge: £1498.00
Daily Charge: £8.50
Monthly Charge: £150.00
Off Peak Charge: £6.00
Six Monthly Charge: N/A
Per Hour Charge: N/A
Three Monthly Charge: £428.00
Weekly Charge: £35.00
|Car Parking Contact Available||No|
Website: Go to website
|Cycle Storage Availability||Yes|
10 sheffield stand spaces near side entrance, and 40 2-tier rack spaces on platform 1
|Cycle Storage CCTV||Yes|
Bus Service Note:
First Essex buses stop at the station.
|Accessible Booking Office Counter||No|
|Accessible Public Telephones||No|
|Ramp For Train Access||Yes|
|Step Free Access||No|
Step Free Access Note:
This station has step free access to the London bound platform only.
This station is a category B3 station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the ticket office.
Accessible Taxis Note:
Details of nearest taxis are shown on station information poster
|Accessible Ticket Machines||Yes|
|Impaired Mobility Set Down||Yes|
|Staff Help Available||Yes|
|Mon - Fri: 5:45 AM to 12:55 PM
Sat: 5:30 AM to 12:15 PM
Sun: 8:15 AM to 3:30 PM
Staff Help Available Note:
Assistance at this station is provided by a staff member during ticket office opening hours. Outside of these hours customers are advised to use Colchester (10 miles). An appropriate accessible taxi will be supplied for journeys to intermediate unstaffed stations. Booking is recommended.
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.