Hereford
Ticket office
Open now
Station details
| Station Operator: AW |
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| Station Code: HFD |
| Staffing Level: partTime |
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| CCTV: Yes |
| Oyster Pre Pay | No |
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| Oyster Validator | No |
| Smartcard Issued | No |
| Smartcard Validator | No |
| Oyster Topup | No |
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| Prepurchase Collection | Yes |
| Smartcard Topup | Yes |
| Ticket Machine | Yes |
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Penalty Fares: Applicable Operators: Great Western Railway, West Midlands Trains |
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Ticket Office Note: The ticket office is inside the station building. |
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| Lost Property Contact Available | Yes |
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Phone number:
03333 211 202 Website: Go to website |
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| Ticket Gate | Yes |
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DepartureScreens, Announcements, ArrivalScreens, |
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Customer Services: Contact our Customer Relations team directly via the customer webform at www.tfwrail.wales |
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| Left Luggage Contact Available | No |
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| Customer Help Points | Yes |
| Atm Machine | No |
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| Baby Change | Yes |
| Bureau De Change | No |
| Post Box | Yes |
| Seated Area | No |
| First Class Lounge | No |
| Shops | No |
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| Showers | No |
| Station Buffet | Yes |
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Station Buffet Note: Café |
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| Telephones (Coins) | Yes |
| Toilets | Yes |
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Toilets Note: The toilets are located on Platform 3. The National key toilets are located on Platform 3; these toilets are operated by a radar key. The National key toilets are only available during Ticket Office opening hours. |
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| Tourist Information Office | No |
| Trolleys | No |
| WebKiosk | No |
| WiFi | No |
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Wifi Note: |
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| Waiting Room | No |
| Car parking | Yes |
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Name: Main Car Park Operator: National Car Parks Ltd Spaces: 175 Annual Charge: N/A Daily Charge: N/A Monthly Charge: N/A Off Peak Charge: N/A Six Monthly Charge: N/A Per Hour Charge: N/A Three Monthly Charge: N/A Weekly Charge: N/A |
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| Car Parking Contact Available | No |
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Phone number: 08450 507 080 Website: Go to website Note: Visit www.ncp.co.uk for parking prices. |
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| Cycle Storage Availability | Yes |
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Sheltered: Yes |
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| Cycle Storage CCTV | Yes |
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| Taxi Rank | Yes |
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Taxi Rank Note: There is a taxi rank in the station car park, adjacent to the station building. |
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| Car Hire | No |
| Airport | No |
| Metro | No |
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| Bus Service | No |
| Accessible Booking Office Counter | Yes |
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Accessible Booking Office Counter Note: A low level counter is available at the Ticket Office. |
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| Accessible Public Telephones | No |
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Accessible Public Telephones Note: The pay phone (coins only) is available for use on platform 3. |
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| Accessible Toilets | Yes |
| Induction Loop | Yes |
| Wheelchairs Available | Yes |
| Ramp For Train Access | Yes |
| Step Free Access | Yes |
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Step Free Access Note: Category B Step free access through the ticket hall to Platform 3 and 4. A footbridge lifts connects Platforms 1 and 2.
For full station facilities as stated in the Accessible
Travel Policy, please visit the Transport for Wales website: www.tfwrail.wales/our-network/stations. |
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| Accessible Taxis | No |
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Accessible Taxis Note: Available from the taxi rank. |
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| Accessible Ticket Machines | Yes |
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Accessible Ticket Machines Note: The ticket machines take cash, debit and credit cards. The ticket machines are only accessible during ticket office opening hours. |
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| Impaired Mobility Set Down | Yes |
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Impaired Mobility Set Down Note: Set down and pick up in the station car park, adjacent to the station building. |
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| Staff Help Available | Yes |
| Mon: 6:00 AM to 10:00 PM Tue: 6:00 AM to 10:00 PM Wed: 6:00 AM to 10:00 PM Thu: 6:00 AM to 10:00 PM Fri: 6:00 AM to 10:00 PM Sat: 6:00 AM to 10:00 PM Sun: 9:00 AM to 10:00 PM |
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Staff Help Available Note: Assistance will be provided by the Conductor on the train when staff are not available on the platform. |
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