Hartlepool
Ticket office
Closed now
| Mon - Fri: | 7:00 AM to 6:25 PM |
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| Sat: | 7:00 AM to 6:25 PM |
| Sun: | to |
Station details
General information
| Station Operator: NT | |
| Station Code: HPL |
| Staffing Level: Full Time | |
| CCTV: Yes |
Ticket buying & collection
| False | Oyster Pre Pay |
| False | Oyster Validator |
| True | Smartcard Issued |
| False | Smartcard Validator |
| False | Oyster Topup |
| True | Prepurchase Collection |
| True | Smartcard Topup |
| True | Ticket Machine |
| Penalty Fares: Applicable Operators: Northern |
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Ticket Office Note: On main platform near exit Accepts cards only |
Passenger services
| False> | Lost Property Contact Available |
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Phone number:
08002006060 Website: Go to website |
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| True | Ticket Gate |
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Ticket Gate Comments: Ticket Gates are in operating during staffing hours to deter anti-social access onto the station. At other times they are left open so there is level access for wheelchair customers at all times. |
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Customer Services: 08002006060 |
| False> | Left Luggage Contact Available |
| False | Customer Help Points |
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Customer Help Points Note: none |
Station facilities
| False> | Atm Machine |
| False | Baby Change |
| False | Bureau De Change |
| False | Post Box |
| True | Seated Area |
| False | First Class Lounge |
| False | Shops |
| False | Showers |
| True | Station Buffet |
| True | Telephones (Cards & Coins) |
| False | Toilets |
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Toilets Note: The RADAR key lock has been removed from the National key toilets on advise from British Transport Police because of drug abuse. A new lock has been fitted. The key is held at the Ticket Office. |
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| False | Tourist Information Office |
| False | Trolleys |
| False | WebKiosk |
| False | WiFi |
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Wifi Note: |
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| False | Waiting Room |
Car parking
| true | Car parking |
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Name: Station Car Park Operator: Local Council - 70 spaces Spaces: 0 Annual Charge: N/A Daily Charge: £Fee Payable Monthly Charge: N/A Off Peak Charge: N/A Six Monthly Charge: N/A Per Hour Charge: N/A Three Monthly Charge: N/A Weekly Charge: N/A |
| False | Car Parking Contact Available |
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Phone number: 0800 200 6060 Website: Go to website |
Cycling
| True | Cycle Storage Availability |
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Sheltered: No |
| True | Cycle Storage CCTV |
Other transport
| False | Taxi Rank |
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| False | Car Hire |
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| False | Airport |
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| False | Metro |
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| True | Bus Service |
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Bus Service Note: Busline 0871 200 2233 |
Accessibility
| False | Accessible Booking Office Counter |
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Accessible Booking Office Counter Note: staff will come out of the office to assist |
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| False | Accessible Public Telephones |
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| True | National Key Toilets |
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| True | Induction Loop |
| False | Wheelchairs Available |
| True | Ramp For Train Access |
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| True | Step Free Access |
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Step Free Access Note: There is only one platform and no major access difficulties. Step free access from car park to station entrance. Approximately 70 unmarked spaces. |
| False | Accessible Taxis |
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| True | Accessible Ticket Machines |
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| True | Impaired Mobility Set Down |
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Impaired Mobility Set Down Note: Step free access from car park to station entrance |