|Station Operator: TP|
|Station Code: CLE|
|Staffing Level: Full Time|
|Oyster Pre Pay||No|
Applicable Operators: TransPennine Express
Ticket Office Note:
The Ticket Office is located on the station concourse.
|Lost Property Contact Available||No|
346 600 1671
Website: Go to website
To speak to a member of our team, please call: 0345 600 1671.
|Left Luggage Contact Available||No|
|Customer Help Points||Yes|
Customer Help Points Note:
Help Points are available on all platforms and the station concourse to contact a member of our team in emergencies or for information when the ticket office is closed. When using the Help Point our CCTV will be monitoring your position for the duration of the call.
|Bureau De Change||No|
|First Class Lounge||No|
Station Buffet Note:
Refreshments are available from the No 2 Pub.
|Telephones (Cards & Coins)||Yes|
The toilets are located on the station concourse.
|Tourist Information Office||No|
Waiting Room Note:
There is no waiting room, however waiting shelters are available on the platforms which are available 24 hours a day.
Name: Station Car Park
Operator: TransPennine Express
Annual Charge: £485.00
Daily Charge: £4.20
Monthly Charge: £62.00
Off Peak Charge: N/A
Six Monthly Charge: N/A
Per Hour Charge: N/A
Three Monthly Charge: £163.00
Weekly Charge: £19.00
|Car Parking Contact Available||No|
Phone number: 01895 262 122
Website: Go to website
|Cycle Storage Availability||Yes|
Within car park, within station, on station concourse
|Cycle Storage CCTV||Yes|
Taxi Rank Note:
The nearest taxi rank is on Grant St at the top of the station approach.
Bus Service Note:
Information to plan your onward journey is available in a printable format here
|Accessible Booking Office Counter||Yes|
|Accessible Public Telephones||No|
Accessible Toilets Note:
The accessible toilets are located on the Station Concourse; these toilets are operated by a radar key.
|Ramp For Train Access||Yes|
|Step Free Access||Yes|
Step Free Access Note:
This station is category A. Level access is provided from the station entrance to all platforms. This station is partially staffed. There are train boarding ramps available at this station, and they are also carried on board all TransPennine Express trains.
|Accessible Ticket Machines||Yes|
|Impaired Mobility Set Down||No|
|Staff Help Available||Yes|
|Mon - Fri: 5:00 AM to 10:00 PM
Sat: 5:00 AM to 10:00 PM
Sun: 8:00 AM to 10:00 PM
Station staff can provide assistance throughout the station, and with boarding and alighting the train. Customers requiring assistance should make themselves known to station staff at the Ticket Office on the Station Concourse no less than 20 minutes prior to the departure time of their train.
Assistance can be requested in advance by contacting TransPennine Express on 0800 107 2149 (18001 prefix for TextRelay).
We can also provide help when you travel, even if it has not been booked in advance. You can turn up at this station if it is accessible to you and request assistance onto a train from a member of staff directly, or by using a help point.
Outside of staffed station hours, assistance to board and alight the train can be provided by the Conductor. The conductor is usually positioned at the rear of the train. Customers requiring assistance to navigate through the station when the station is unstaffed are requested to contact TransPennine Express on 0800 107 2149 (18001 prefix for TextRelay) to arrange alternative transport to the closest station where assistance can be provided.
Boarding ramps are available at this station, and are carried on board all TransPennine Express trains.