Cardiff Queen Street
Ticket office
Closed now
Station details
| Station Operator: AW |
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| Station Code: CDQ |
| Staffing Level: Full Time |
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| CCTV: Yes |
| Oyster Pre Pay | No |
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| Oyster Validator | No |
| Smartcard Issued | No |
| Smartcard Validator | Yes |
| Oyster Topup | No |
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| Prepurchase Collection | Yes |
| Smartcard Topup | Yes |
| Ticket Machine | Yes |
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Ticket Office Note: Near the main entrance |
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| Lost Property Contact Available | Yes |
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Phone number:
03333 211 202 Website: Go to website |
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| Ticket Gate | Yes |
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DepartureScreens, Announcements, ArrivalScreens, |
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Customer Services: Contact our Customer Relations team directly via the customer webform at www.tfwrail.wales |
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| Left Luggage Contact Available | No |
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| Customer Help Points | No |
| Atm Machine | No |
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| Baby Change | No |
| Bureau De Change | No |
| Post Box | No |
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Post Box Note: Outside the station |
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| Seated Area | Yes |
| First Class Lounge | No |
| Shops | No |
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| Showers | No |
| Station Buffet | Yes |
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Station Buffet Note: Café on platforms 3/4 and cold drinks and confectionery vending machine on platform 3. |
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| Telephones (Cards & Coins) | Yes |
| Toilets | Yes |
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Toilets Note: The toilets are located on Platform 4. The National key toilets are located on the Main Concourse to the right of the Ticket Office; these toilets are operated by a radar key. The National key toilets are only available during staffing hours. |
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| Tourist Information Office | No |
| Trolleys | No |
| WebKiosk | No |
| WiFi | No |
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Wifi Note: |
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| Waiting Room | No |
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Waiting Room Note: Seating area in the café on platforms 3/4. |
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| Car parking | No |
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| Cycle Storage Availability | Yes |
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Sheltered: No to the right of the station front |
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| Cycle Storage CCTV | Yes |
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| Taxi Rank | No |
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| Car Hire | No |
| Airport | No |
| Metro | No |
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| Bus Service | Yes |
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Bus Service Note: Limited service from stop outside station Mondays to Fridays |
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| Accessible Booking Office Counter | Yes |
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| Accessible Public Telephones | No |
| Accessible Toilets | Yes |
| Induction Loop | Yes |
| Wheelchairs Available | No |
| Ramp For Train Access | Yes |
| Step Free Access | Yes |
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Step Free Access Note: Category B Step free access is available to all platforms via lifts. For full station facilities as stated in the Accessible Travel Policy, please visit the Transport for Wales website: www.tfwrail.wales/our-network/stations.” |
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| Accessible Taxis | No |
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| Accessible Ticket Machines | Yes |
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Accessible Ticket Machines Note: The ticket machines are near the main entrance and accept credit / debit cards and cash. |
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| Impaired Mobility Set Down | No |
| Staff Help Available | Yes |
| Mon: 6:30 AM to 11:00 PM Tue: 6:30 AM to 11:00 PM Wed: 6:30 AM to 11:00 PM Thu: 6:30 AM to 11:00 PM Fri: 6:30 AM to 11:00 PM Sat: 6:30 AM to 11:00 PM Sun: 8:00 AM to 11:00 PM |
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Staff Help Available Note: Help provided by on train staff outside staffing hours. |
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