Cardiff Queen Street
Cardiff Queen Street station
|Station Operator: AW|
|Station Code: CDQ|
|Staffing Level: Full Time|
|Oyster Pre Pay||No|
Ticket Office Note:
Near the main entrance
|Lost Property Contact Available||Yes|
03333 211 202
Website: Go to website
DepartureScreens, Announcements, ArrivalScreens,
Contact our Customer Relations team directly via the Transport for Wales Website.
|Left Luggage Contact Available||No|
|Customer Help Points||No|
|Bureau De Change||No|
Post Box Note:
Outside the station.
|First Class Lounge||No|
Station Buffet Note:
Café on platforms 3/4 and cold drinks and confectionery vending machine on platform 3.
|Telephones (Cards & Coins)||Yes|
The toilets are located on Platform 4. The National key toilets are located on the Main Concourse to the right of the Ticket Office; these toilets are operated by a radar key and are only available during staffing hours.
|Tourist Information Office||No|
Waiting Room Note:
Seating area in the café on platform 3/4.
|Cycle Storage Availability||Yes|
to the right of the station front
|Cycle Storage CCTV||Yes|
Bus Service Note:
Limited service from stop outside station Mondays to Fridays
|Accessible Booking Office Counter||Yes|
|Accessible Public Telephones||No|
|Ramp For Train Access||Yes|
|Step Free Access||Yes|
Step Free Access Note:
Step free access is available to all platforms via lifts. For full station facilities as stated in the Accessible Travel Policy, please visit the Transport for Wales website: www.tfwrail.wales/our-network/stations.”
|Accessible Ticket Machines||Yes|
Accessible Ticket Machines Note:
The ticket machines are near the main entrance and take cash and major debit and credit cards.
|Impaired Mobility Set Down||No|
|Staff Help Available||Yes|
|Mon: 6:30 AM to 11:00 PM
Tue: 6:30 AM to 11:00 PM
Wed: 6:30 AM to 11:00 PM
Thu: 6:30 AM to 11:00 PM
Fri: 6:30 AM to 11:00 PM
Sat: 6:30 AM to 11:00 PM
Sun: 8:00 AM to 11:00 PM
Staff Help Available Note:
Help provided by on train staff outside staffing hours.