Cardiff Queen Street
Ticket office
Closed now
Station details
Station Operator: AW |
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Station Code: CDQ |
Staffing Level: Full Time |
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CCTV: Yes |
Oyster Pre Pay | No |
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Oyster Validator | No |
Smartcard Issued | No |
Smartcard Validator | Yes |
Oyster Topup | No |
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Prepurchase Collection | Yes |
Smartcard Topup | Yes |
Ticket Machine | Yes |
Ticket Office Note: Near the main entrance |
Lost Property Contact Available | Yes |
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Phone number:
03333 211 202 Website: Go to website |
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Ticket Gate | Yes |
DepartureScreens, Announcements, ArrivalScreens, |
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Customer Services: Contact our Customer Relations team directly via the Transport for Wales Website. |
Left Luggage Contact Available | No |
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Customer Help Points | No |
Atm Machine | No |
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Baby Change | No |
Bureau De Change | No |
Post Box | No |
Post Box Note: Outside the station. |
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Seated Area | Yes |
First Class Lounge | No |
Shops | No |
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Showers | No |
Station Buffet | Yes |
Station Buffet Note: Café on platforms 3/4 and cold drinks and confectionery vending machine on platform 3. |
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Telephones (Cards & Coins) | Yes |
Toilets | Yes |
Toilets Note: The toilets are located on Platform 4. The National key toilets are located on the Main Concourse to the right of the Ticket Office; these toilets are operated by a radar key and are only available during staffing hours. |
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Tourist Information Office | No |
Trolleys | No |
WebKiosk | No |
WiFi | No |
Wifi Note: |
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Waiting Room | No |
Waiting Room Note: Seating area in the café on platform 3/4. |
Car parking | No |
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Cycle Storage Availability | Yes |
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Sheltered: No to the right of the station front |
Cycle Storage CCTV | Yes |
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Taxi Rank | No |
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Car Hire | No |
Airport | No |
Metro | No |
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Bus Service | Yes |
Bus Service Note: Limited service from stop outside station Mondays to Fridays |
Accessible Booking Office Counter | Yes |
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Accessible Public Telephones | No |
Accessible Toilets | Yes |
Induction Loop | Yes |
Wheelchairs Available | No |
Ramp For Train Access | Yes |
Step Free Access | Yes |
Step Free Access Note: Category B Step free access is available to all platforms via lifts. For full station facilities as stated in the Accessible Travel Policy, please visit the Transport for Wales website: www.tfwrail.wales/our-network/stations.” |
Accessible Taxis | No |
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Accessible Ticket Machines | Yes |
Accessible Ticket Machines Note: The ticket machines are near the main entrance and take cash and major debit and credit cards. |
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Impaired Mobility Set Down | No |
Staff Help Available | Yes |
Mon: 6:30 AM to 11:00 PM Tue: 6:30 AM to 11:00 PM Wed: 6:30 AM to 11:00 PM Thu: 6:30 AM to 11:00 PM Fri: 6:30 AM to 11:00 PM Sat: 6:30 AM to 11:00 PM Sun: 8:00 AM to 11:00 PM |
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Staff Help Available Note: Help provided by on train staff outside staffing hours. |