Cardiff Queen Street
Ticket office
Closed now
| Mon - Fri: | 7:00 AM to 8:00 PM |
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| Sat: | 8:00 AM to 9:00 PM |
| Sun: | 10:00 AM to 5:30 PM |
Station details
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Please note that the platforms at this station have a gentle slope. Please apply brakes to pushchairs and wheelchairs when waiting on the platform for a train.
General information
| Station Operator: AW | |
| Station Code: CDQ |
| Staffing Level: Full Time | |
| CCTV: Yes |
Ticket buying & collection
| False | Oyster Pre Pay |
| False | Oyster Validator |
| False | Smartcard Issued |
| False | Smartcard Validator |
| False | Oyster Topup |
| True | Prepurchase Collection |
| False | Smartcard Topup |
| True | Ticket Machine |
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Ticket Office Note: Near the main entrance |
Passenger services
| False> | Lost Property Contact Available |
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Phone number:
03333 211 202 Website: Go to website |
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| True | Ticket Gate |
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Customer Services: Contact our Customer Relations team directly via the customer webform at www.tfwrail.wales |
| False> | Left Luggage Contact Available |
| False | Customer Help Points |
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Station facilities
| False> | Atm Machine |
| False | Baby Change |
| False | Bureau De Change |
| False | Post Box |
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Post Box Note: Outside the station |
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| True | Seated Area |
| False | First Class Lounge |
| False | Shops |
| False | Showers |
| True | Station Buffet |
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Station Buffet Note: Café on platforms 3/4 and cold drinks and confectionery vending machine on platform 3. |
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| True | Telephones (Cards & Coins) |
| True | Toilets |
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Toilets Note: The toilets are located on Platform 4. The National key toilets are located on the Main Concourse to the right of the Ticket Office; these toilets are operated by a radar key. The National key toilets are only available during staffing hours. |
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| False | Tourist Information Office |
| False | Trolleys |
| False | WebKiosk |
| False | WiFi |
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Wifi Note: |
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| False | Waiting Room |
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Waiting Room Note: Seating area in the café on platforms 3/4. |
Car parking
| false | Car parking |
Cycling
| True | Cycle Storage Availability |
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Sheltered: No to the right of the station front |
| True | Cycle Storage CCTV |
Other transport
| False | Taxi Rank |
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| False | Car Hire |
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| False | Airport |
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| False | Metro |
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| True | Bus Service |
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Bus Service Note: Limited service from stop outside station Mondays to Fridays |
Accessibility
| True | Accessible Booking Office Counter |
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| False | Accessible Public Telephones |
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| True | National Key Toilets |
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| True | Induction Loop |
| False | Wheelchairs Available |
| True | Ramp For Train Access |
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| True | Step Free Access |
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Step Free Access Note: Platforms 1 to 5 are all accessible by lift. |
| False | Accessible Taxis |
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| True | Accessible Ticket Machines |
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Accessible Ticket Machines Note: The ticket machines are near the main entrance and accept credit / debit cards and cash. |
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| False | Impaired Mobility Set Down |
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