Canley

On both platforms

Allens 024 7655 5555 Coventry 024 7666 6333 Central 024 76333333

Information to plan your onward journey is available in a printable format here

by member of staff on duty

Public telephones are not accessible

Level access to Booking Hall, then level access to Birmingham platform - also via 2 side entrances. Access to Coventry platform via ramp, or 30 steps up and 30 steps down. Second entrance direct to Coventry platform gives level access. Step-free route between platforms 265m. Two side entrances on either side of Booking Hall leading to Birmingham platform.

Accessible taxis are not available

If you are travelling on West Midlands Railway or London Northwestern Railway services only, you can book assistance up to 4 hours ahead for journeys on the same day, providing this is done during our contact centre hours (8am - 10pm daily). To make a Passenger Assist booking with other train operators, including seat reservations, please contact us up to 6 hours ahead for journeys on the same day.

If your booking is made online outside of these hours, this will be processed as soon as possible when our contact centre opens.

Don't forget you can always simply 'turn up and go' without booking, if you know that the station you are using is accessible to you. This means you can still travel if you have made an online booking that has not been confirmed, and we will do our best to help you on the day.

Please note that other train operating companies may have different contact centre hours for booking assistance.