Birmingham New Street
Ticket office
Open now
| Mon: | 5:15 AM to 11:00 PM |
|---|---|
| Tue: | 5:15 AM to 11:00 PM |
| Wed: | 5:15 AM to 11:00 PM |
| Thu: | 5:15 AM to 11:00 PM |
| Fri: | 5:15 AM to 11:00 PM |
| Sat: | 5:15 AM to 11:00 PM |
| Sun: | 7:00 AM to 11:00 PM |
Station details
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From Monday 24 December until Sunday 30 December, Virgin Trains and London Northwestern Railway will be running an amended timetable to and from London Euston due to major improvement work. More information can be found on our engineering
General information
| Station Operator: NR | |
| Station Code: BHM |
| Staffing Level: Full Time | |
| CCTV: Yes |
Ticket buying & collection
| False | Oyster Pre Pay |
| False | Oyster Validator |
| False | Smartcard Issued |
| False | Smartcard Validator |
| False | Oyster Topup |
| True | Prepurchase Collection |
| False | Smartcard Topup |
| True | Ticket Machine |
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Ticket Office Note: On the main concourse next to WH Smiths |
Passenger services
| True> | Lost Property Contact Available |
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Phone number:
0330 024 0215 Website: Go to website |
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| True | Ticket Gate |
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Ticket Gate Comments: Wide gates are available for wheelchair users, buggy's and passengers with luggage. |
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Customer Services: Luggage received from terminated trains at Birmingham New Street only |
| True> | Left Luggage Contact Available |
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Phone number:
0121 314 0901 Website: Go to website |
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| True | Customer Help Points |
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Customer Help Points Note: Available at Customer Reception and station floorwalkers |
Station facilities
| True> | Atm Machine |
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Atm Machine Note: ATM machines are located on the paid concourse |
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| True | Baby Change |
| False | Bureau De Change |
| False | Post Box |
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Post Box Note: No post box within the station. On exiting the station at the Corner of Stephenson St / Navigation St (for Victoria Square) head towards Pinfold Street for the nearest post office 0.2miles Post Office 1 Pinfold Street Birmingham West Midlands B2 4AA |
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| False | Seated Area |
| True | First Class Lounge |
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First Class Lounge Note: Located On the paid concourse between Platforms 3 & 4 Tickets Accepted Virgin (Business, First Open or Advance First) tickets only. You can only enter the lounge on the travel date shown on your ticket. Facilities Dedicated business areas are fully equipped with telephone points, desks, fax photocopier and modem facilities, screens with updated train information. Refreshments Tea, coffee, soft drinks. Wi-Fi Wi-Fi is available Showers No showers are available |
| True | Shops |
Shops Note:
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| False | Showers |
| True | Station Buffet |
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Station Buffet Note: Food & drink available throughout the station |
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| True | Telephones (Cards & Coins) |
| True | Toilets |
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Toilets Note: Male: between escalators to platforms 11b-12b. 30p Female: between escalators to platforms 11b-12b and between the escalators to 5a-6a (30p). Accessible: both male and female toilets have accessible cubicles. Free with Radar key or ask attendant Baby change: between escalators to platforms 11b-12b, free.
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| False | Tourist Information Office |
| False | Trolleys |
| False | WebKiosk |
| True | WiFi |
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Wifi Note: Find WiFi Hotspots around Birmingham New Street station |
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| True | Waiting Room |
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Waiting Room Note: There are two large seating areas beyond the ticket barrier between the escalators to platforms 5b and 8b. All platforms have waiting areas with seating |
Car parking
| true | Car parking |
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Name: Short Stay Car Park Operator: APCOA Parking (UK) Limited Spaces: 38 Annual Charge: N/A Daily Charge: N/A Monthly Charge: N/A Off Peak Charge: N/A Six Monthly Charge: N/A Per Hour Charge: N/A Three Monthly Charge: N/A Weekly Charge: N/A |
| False | Car Parking Contact Available |
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Phone number: 0345 077 4224 Website: Go to website Note: For car park charges see |
Cycling
| True | Cycle Storage Availability |
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Sheltered: Yes |
| True | Cycle Storage CCTV |
Other transport
| True | Taxi Rank |
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Taxi Rank Note: Taxis drop off with the 'drop & go' in the Hill Street entrance. The taxi rank is on Navigation St (Stephenson St / Victoria Sq exit). For more information visit traintaxi. |
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| False | Car Hire |
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| True | Airport |
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Airport Note: Regular train service to Birmingham International. 10 - 15 minute journey |
| True | Metro |
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Metro Note: For details of the Midland Metro (tram network) visit: https://westmidlandsmetro.com/
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| True | Bus Service |
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Bus Service Note: There are nearby bus stops on Smallbrook Queensway and Hill Street Most buses are wheelchair accessible. ********************************************************************************************************** For information go to the local travel information office by the Stephenson Street entrance. Alternatively, visit Transport for West Midlands, or call 0121 214 7214. |
Accessibility
| True | Accessible Booking Office Counter |
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Accessible Booking Office Counter Note: Floorwalkers are available to assist all customers |
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| False | Accessible Public Telephones |
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Accessible Public Telephones Note: Located opposite Network Rail Reception on the main concourse |
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| True | National Key Toilets |
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National Key Toilets Note: Close to Platforms 1A and 12A |
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| True | Induction Loop |
| True | Wheelchairs Available |
| True | Ramp For Train Access |
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| True | Step Free Access |
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Step Free Access Note: The footpath to the new entrance from Hill St is now step free, and there is level access from the drop off point. All platforms have lifts and escalators |
| False | Accessible Taxis |
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Accessible Taxis Note: Taxis drop off within the 'drop & go' off the Hill Street entrance. The taxi rank is on Navigation St (Stephenson St / Victoria Sq exit). All taxis are accessible with manual wheelchairs, most are accessible with electric wheelchairs. For more information visit traintaxi. |
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| False | Accessible Ticket Machines |
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Accessible Ticket Machines Note: Staff available to assist where required. |
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| True | Impaired Mobility Set Down |
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Impaired Mobility Set Down Note: Assistance is available to and from platforms, though we can help more effectively if you call us in advance on 0121 654 2528 (Mon-Fri 10:00-18:00) or outside these times 0121 654 4243. Please contact customer services of the relevant train operator: London Midland 0845 602 4277. Virgin Trains - 0845 000 8000 |
Live departures and arrivals for Birmingham New Street
| Due | Destination | Platform | Expected | further details |
|---|---|---|---|---|
| 07:14 | Bromsgrove Platform 12B | 12B | 07:23 9 mins late | See details on departure to Bromsgrove |
| 07:21 | Blackpool North Platform 6B | 6B | 07:26 5 mins late | See details on departure to Blackpool North |
| 07:22 | Stansted Airport Platform 10A | 10A | On time | See details on departure to Stansted Airport |
| 07:23 | Redditch Platform 11B | 11B | 07:27 4 mins late | See details on departure to Redditch |
| 07:24 | Bangor (Gwynedd) Platform 4B | 4B | On time | See details on departure to Bangor (Gwynedd) |
| 07:25 | Lichfield Trent Valley Platform 8A | 8A | 07:26 1 min late | See details on departure to Lichfield Trent Valley |
| 07:27 | Walsall Platform 5A | 5A | On time | See details on departure to Walsall |
| 07:30 | Cardiff Central via Gloucester Platform 12B | 12B | On time | See details on departure to Cardiff Central via Gloucester |
| 07:30 | London Euston Platform 3 | 3 | On time | See details on departure to London Euston |
| 07:30 | Newcastle via Doncaster Platform 7A | 7A | On time | See details on departure to Newcastle via Doncaster |
| 07:31 | Manchester Piccadilly via Stoke-on-Trent Platform 7B | 7B | On time | See details on departure to Manchester Piccadilly via Stoke-on-Trent |
| 07:33 | Bromsgrove Platform 12A | 12A | 07:35 2 mins late | See details on departure to Bromsgrove |
| 07:33 | London Euston Platform 1A | 1A | On time | See details on departure to London Euston |
| 07:33 | Reading Platform 10A | 10A | On time | See details on departure to Reading |
| 07:35 | Lichfield City Platform 8A | 8A | On time | See details on departure to Lichfield City |
| 07:36 | Birmingham International Platform 1B | 1B | On time | See details on departure to Birmingham International |
| 07:36 | Liverpool Lime Street Platform 2B | 2B | On time | See details on departure to Liverpool Lime Street |
| 07:39 | Birmingham International Platform 4A | 4A | On time | See details on departure to Birmingham International |
| 07:39 | Wolverhampton Platform 5B | 5B | On time | See details on departure to Wolverhampton |
| 07:42 | Rugeley Trent Valley Platform 6B | 6B | On time | See details on departure to Rugeley Trent Valley |
| 07:43 | Redditch Platform 12B | 12B | 07:44 1 min late | See details on departure to Redditch |
| 07:45 | Four Oaks Platform 8A | 8A | On time | See details on departure to Four Oaks |
| 07:49 | Nottingham Platform 9A | 9A | On time | See details on departure to Nottingham |
| 07:50 | Great Malvern Platform 9B | 9B | On time | See details on departure to Great Malvern |
| 07:50 | London Euston Platform 1 | 1 | On time | See details on departure to London Euston |
| 07:52 | Leicester Platform 10A | 10A | On time | See details on departure to Leicester |
| 07:53 | Bromsgrove Platform 11B | 11B | On time | See details on departure to Bromsgrove |
| 07:54 | London Euston Platform 3A | 3A | On time | See details on departure to London Euston |
| 07:55 | Lichfield Trent Valley Platform 8A | 8A | On time | See details on departure to Lichfield Trent Valley |
| 07:57 | Manchester Piccadilly via Stoke-on-Trent Platform 6B | 6B | On time | See details on departure to Manchester Piccadilly via Stoke-on-Trent |
| 07:57 | Walsall Platform 2A | 2A | Delayed | See details on departure to Walsall |
| 08:01 | Liverpool Lime Street Platform 5B | 5B | On time | See details on departure to Liverpool Lime Street |
| 08:03 | Glasgow Central via Leeds Platform 10A | 10A | On time | See details on departure to Glasgow Central via Leeds |
| 08:03 | Redditch Platform 12B | 12B | On time | See details on departure to Redditch |
| 08:04 | Bournemouth via Coventry Platform 7A | 7A | On time | See details on departure to Bournemouth via Coventry |
| 08:05 | Shrewsbury Platform 3B | 3B | On time | See details on departure to Shrewsbury |
| 08:06 | Lichfield City Platform 8A | 8A | On time | See details on departure to Lichfield City |
| 08:08 | Wolverhampton Platform 5A | 5A | On time | See details on departure to Wolverhampton |
| 08:10 | London Euston Platform 1 | 1 | On time | See details on departure to London Euston |
| 08:12 | Plymouth Platform 11 | 11 | On time | See details on departure to Plymouth |
| 08:12 | Rugeley Trent Valley Platform 7B | 7B | On time | See details on departure to Rugeley Trent Valley |
| 08:14 | Bromsgrove Platform 12B | 12B | On time | See details on departure to Bromsgrove |
| 08:14 | London Euston Platform 3A | 3A | On time | See details on departure to London Euston |
| 08:15 | Edinburgh via Warrington Bank Quay Platform 6 | 6 | On time | See details on departure to Edinburgh via Warrington Bank Quay |
| 08:15 | Four Oaks Platform 8A | 8A | On time | See details on departure to Four Oaks |
| 08:19 | Nottingham Platform 9A | 9A | On time | See details on departure to Nottingham |
| 08:22 | Stansted Airport Platform 10A | 10A | On time | See details on departure to Stansted Airport |
| 08:23 | Redditch Platform 12B | 12B | On time | See details on departure to Redditch |
| 08:25 | Lichfield Trent Valley Platform 8A | 8A | 08:27 2 mins late | See details on departure to Lichfield Trent Valley |
| 08:25 | Aberystwyth/Pwllheli Platform 5B | 5B | On time | See details on departure to Aberystwyth/Pwllheli |
| 08:27 | Walsall Platform 1A | 1A | On time | See details on departure to Walsall |
| 08:30 | Cardiff Central via Gloucester Platform 10B | 10B | On time | See details on departure to Cardiff Central via Gloucester |
| 08:30 | London Euston Platform 4 | 4 | On time | See details on departure to London Euston |
| 08:30 | Newcastle via Doncaster Platform 7A | 7A | On time | See details on departure to Newcastle via Doncaster |
| 08:31 | Manchester Piccadilly via Stoke-on-Trent Platform 4C | 4C | On time | See details on departure to Manchester Piccadilly via Stoke-on-Trent |
| 08:33 | Bromsgrove Platform 12B | 12B | On time | See details on departure to Bromsgrove |
| 08:33 | London Euston Platform 3A | 3A | On time | See details on departure to London Euston |
| 08:33 | Southampton Central Platform 9A | 9A | On time | See details on departure to Southampton Central |
| 08:36 | Birmingham International Platform 1A | 1A | On time | See details on departure to Birmingham International |
| 08:36 | Lichfield City Platform 8A | 8A | On time | See details on departure to Lichfield City |
| 08:36 | Liverpool Lime Street Platform 2B | 2B | On time | See details on departure to Liverpool Lime Street |
| 08:39 | Birmingham International Platform 4A | 4A | On time | See details on departure to Birmingham International |
| 08:39 | Wolverhampton Platform 5B | 5B | On time | See details on departure to Wolverhampton |
| 08:42 | Rugeley Trent Valley Platform 2B | 2B | On time | See details on departure to Rugeley Trent Valley |
| 08:43 | Redditch Platform 12B | 12B | On time | See details on departure to Redditch |
| 08:45 | Four Oaks Platform 8A | 8A | On time | See details on departure to Four Oaks |
| 08:49 | Nottingham Platform 9A | 9A | On time | See details on departure to Nottingham |
| 08:50 | Great Malvern Platform 11B | 11B | On time | See details on departure to Great Malvern |
| 08:50 | London Euston Platform 6 | 6 | On time | See details on departure to London Euston |
| 08:52 | Leicester Platform 10A | 10A | On time | See details on departure to Leicester |
| 08:53 | Bromsgrove Platform 12B | 12B | On time | See details on departure to Bromsgrove |
| 08:54 | London Euston Platform 3A | 3A | On time | See details on departure to London Euston |
| 08:55 | Lichfield Trent Valley Platform 8A | 8A | On time | See details on departure to Lichfield Trent Valley |
| 08:57 | Manchester Piccadilly via Stoke-on-Trent Platform 5B | 5B | On time | See details on departure to Manchester Piccadilly via Stoke-on-Trent |
| 08:57 | Walsall Platform 2A | 2A | On time | See details on departure to Walsall |
| 09:01 | Liverpool Lime Street Platform 2B | 2B | On time | See details on departure to Liverpool Lime Street |
| 09:03 | Edinburgh via Leeds Platform 9A | 9A | On time | See details on departure to Edinburgh via Leeds |
| 09:03 | Redditch Platform 12B | 12B | On time | See details on departure to Redditch |
| 09:04 | Bournemouth via Coventry Platform 1A | 1A | On time | See details on departure to Bournemouth via Coventry |
| 09:05 | Shrewsbury Platform 4C | 4C | On time | See details on departure to Shrewsbury |
| 09:06 | Lichfield City Platform 8A | 8A | On time | See details on departure to Lichfield City |
| 09:08 | Wolverhampton Platform 3B | 3B | On time | See details on departure to Wolverhampton |
| 09:10 | London Euston Platform 4 | 4 | On time | See details on departure to London Euston |
| 09:12 | Plymouth Platform 12 | 12 | On time | See details on departure to Plymouth |
| 09:12 | Rugeley Trent Valley Platform 7A | 7A | On time | See details on departure to Rugeley Trent Valley |
| 09:14 | Bromsgrove Platform 11B | 11B | On time | See details on departure to Bromsgrove |
| 09:14 | London Euston Platform 3A | 3A | On time | See details on departure to London Euston |
| 09:15 | Four Oaks Platform 8A | 8A | On time | See details on departure to Four Oaks |
| 09:15 | Glasgow Central via Warrington Bank Quay Platform 6 | 6 | On time | See details on departure to Glasgow Central via Warrington Bank Quay |
| 09:19 | Nottingham Platform 10A | 10A | On time | See details on departure to Nottingham |
| 09:22 | Stansted Airport Platform 11A | 11A | On time | See details on departure to Stansted Airport |
| 09:23 | Redditch Platform | On time | See details on departure to Redditch |
| Due | Destination | Platform | Expected | further details |
|---|---|---|---|---|
| 07:12 | Lichfield City Platform 12B | 12B | 07:21 9 mins late | See details on departure to Lichfield City |
| 07:19 | Birmingham International Platform 4B | 4B | 07:23 4 mins late | See details on departure to Birmingham International |
| 07:22 | Bromsgrove Platform 8A | 8A | 07:25 3 mins late | See details on departure to Bromsgrove |
| 07:24 | Nottingham Platform 12B | 12B | On time | See details on departure to Nottingham |
| 07:25 | Wolverhampton Platform 3 | 3 | On time | See details on departure to Wolverhampton |
| 07:28 | Derby Platform 10A | 10A | On time | See details on departure to Derby |
| 07:28 | Rugeley Trent Valley Platform 6B | 6B | On time | See details on departure to Rugeley Trent Valley |
| 07:30 | Shrewsbury Platform 1B | 1B | On time | See details on departure to Shrewsbury |
| 07:31 | Lichfield Trent Valley Platform 12A | 12A | 07:34 3 mins late | See details on departure to Lichfield Trent Valley |
| 07:33 | Redditch Platform 8A | 8A | On time | See details on departure to Redditch |
| 07:34 | Birmingham International Platform 4A | 4A | On time | See details on departure to Birmingham International |
| 07:35 | Manchester Piccadilly Platform 4C | 4C | On time | See details on departure to Manchester Piccadilly |
| 07:41 | Lichfield City Platform 12B | 12B | 07:43 2 mins late | See details on departure to Lichfield City |
| 07:42 | Bromsgrove Platform 8A | 8A | On time | See details on departure to Bromsgrove |
| 07:42 | Coventry Platform 3A | 3A | On time | See details on departure to Coventry |
| 07:44 | Hednesford Platform 7B | 7B | On time | See details on departure to Hednesford |
| 07:44 | Wolverhampton Platform 2A | 2A | Delayed | See details on departure to Wolverhampton |
| 07:45 | London Euston Platform 4 | 4 | On time | See details on departure to London Euston |
| 07:47 | Leicester Platform 10A | 10A | On time | See details on departure to Leicester |
| 07:47 | Wolverhampton Platform 1 | 1 | On time | See details on departure to Wolverhampton |
| 07:48 | Southampton Central Platform 6B | 6B | On time | See details on departure to Southampton Central |
| 07:50 | Crewe Platform 5 | 5 | On time | See details on departure to Crewe |
| 07:52 | Nottingham Platform 7A | 7A | On time | See details on departure to Nottingham |
| 07:52 | Redditch Platform 8A | 8A | On time | See details on departure to Redditch |
| 07:55 | Shrewsbury Platform 3B | 3B | On time | See details on departure to Shrewsbury |
| 07:56 | Bristol Temple Meads Platform 10A | 10A | On time | See details on departure to Bristol Temple Meads |
| 07:57 | Walsall Platform 5A | 5A | On time | See details on departure to Walsall |
| 08:00 | Lichfield Trent Valley Platform 12B | 12B | On time | See details on departure to Lichfield Trent Valley |
| 08:01 | London Euston Platform 3 | 3 | On time | See details on departure to London Euston |
| 08:03 | Bromsgrove Platform 8A | 8A | On time | See details on departure to Bromsgrove |
| 08:03 | Cambridge Platform 10A | 10A | On time | See details on departure to Cambridge |
| 08:05 | Preston Platform 1 | 1 | On time | See details on departure to Preston |
| 08:07 | Gloucester Platform 10A | 10A | On time | See details on departure to Gloucester |
| 08:08 | Leeds Platform 11 | 11 | On time | See details on departure to Leeds |
| 08:10 | Four Oaks Platform 12B | 12B | On time | See details on departure to Four Oaks |
| 08:12 | Redditch Platform 8A | 8A | On time | See details on departure to Redditch |
| 08:15 | Wolverhampton Platform 1A | 1A | On time | See details on departure to Wolverhampton |
| 08:17 | Great Malvern Platform 11B | 11B | On time | See details on departure to Great Malvern |
| 08:17 | Northampton Platform 3 | 3 | On time | See details on departure to Northampton |
| 08:18 | Guildford Platform 7A | 7A | On time | See details on departure to Guildford |
| 08:19 | Liverpool Lime Street Platform 2B | 2B | On time | See details on departure to Liverpool Lime Street |
| 08:20 | Birmingham International Platform 5B | 5B | On time | See details on departure to Birmingham International |
| 08:21 | Lichfield City Platform 12B | 12B | On time | See details on departure to Lichfield City |
| 08:22 | Bromsgrove Platform 8A | 8A | 08:26 4 mins late | See details on departure to Bromsgrove |
| 08:24 | Nottingham Platform 10B | 10B | On time | See details on departure to Nottingham |
| 08:26 | London Euston Platform 6 | 6 | On time | See details on departure to London Euston |
| 08:27 | Leeds Platform 9A | 9A | On time | See details on departure to Leeds |
| 08:29 | Aberystwyth Platform 1A | 1A | On time | See details on departure to Aberystwyth |
| 08:29 | Walsall Platform 5B | 5B | On time | See details on departure to Walsall |
| 08:31 | Lichfield Trent Valley Platform 12B | 12B | On time | See details on departure to Lichfield Trent Valley |
| 08:33 | Redditch Platform 8A | 8A | On time | See details on departure to Redditch |
| 08:34 | Birmingham International Platform 4A | 4A | On time | See details on departure to Birmingham International |
| 08:35 | Manchester Piccadilly Platform 7B | 7B | On time | See details on departure to Manchester Piccadilly |
| 08:38 | Rugeley Trent Valley Platform 2B | 2B | On time | See details on departure to Rugeley Trent Valley |
| 08:38 | Stansted Airport Platform 10B | 10B | On time | See details on departure to Stansted Airport |
| 08:41 | Four Oaks Platform 12B | 12B | On time | See details on departure to Four Oaks |
| 08:42 | Bromsgrove Platform 8A | 8A | On time | See details on departure to Bromsgrove |
| 08:42 | Northampton Platform 3 | 3 | On time | See details on departure to Northampton |
| 08:45 | Cardiff Central Platform 9A | 9A | On time | See details on departure to Cardiff Central |
| 08:45 | London Euston Platform 4 | 4 | On time | See details on departure to London Euston |
| 08:45 | Wolverhampton Platform 2A | 2A | On time | See details on departure to Wolverhampton |
| 08:48 | Liverpool Lime Street Platform 2B | 2B | On time | See details on departure to Liverpool Lime Street |
| 08:48 | Southampton Central Platform 5B | 5B | On time | See details on departure to Southampton Central |
| 08:50 | Lichfield City Platform 12B | 12B | On time | See details on departure to Lichfield City |
| 08:52 | Redditch Platform 8A | 8A | On time | See details on departure to Redditch |
| 08:55 | Nottingham Platform 10A | 10A | On time | See details on departure to Nottingham |
| 08:55 | Shrewsbury Platform 4C | 4C | On time | See details on departure to Shrewsbury |
| 08:56 | Bristol Temple Meads Platform 9A | 9A | On time | See details on departure to Bristol Temple Meads |
| 08:57 | Walsall Platform 3B | 3B | On time | See details on departure to Walsall |
| 08:58 | Manchester Piccadilly Platform 1A | 1A | On time | See details on departure to Manchester Piccadilly |
| 09:00 | Lichfield Trent Valley Platform 12B | 12B | On time | See details on departure to Lichfield Trent Valley |
| 09:01 | Northampton Platform 3 | 3 | On time | See details on departure to Northampton |
| 09:03 | Bromsgrove Platform 8A | 8A | On time | See details on departure to Bromsgrove |
| 09:05 | Lancaster Platform 2A | 2A | On time | See details on departure to Lancaster |
| 09:05 | London Euston Platform 6 | 6 | On time | See details on departure to London Euston |
| 09:08 | Rugeley Trent Valley Platform 7A | 7A | On time | See details on departure to Rugeley Trent Valley |
| 09:08 | York Platform 12 | 12 | On time | See details on departure to York |
| 09:09 | Great Malvern Platform 10 | 10 | On time | See details on departure to Great Malvern |
| 09:10 | Four Oaks Platform 11B | 11B | On time | See details on departure to Four Oaks |
| 09:12 | Redditch Platform 8A | 8A | On time | See details on departure to Redditch |
| 09:14 | Leicester Platform 11A | 11A | On time | See details on departure to Leicester |
| 09:17 | Northampton Platform 3 | 3 | On time | See details on departure to Northampton |
| 09:18 | Liverpool Lime Street Platform 4C | 4C | On time | See details on departure to Liverpool Lime Street |
| 09:21 | Lichfield City Platform | On time | See details on departure to Lichfield City |