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15:45

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17:45

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Birmingham New Street

Address

Birmingham New Street station
Station Street
Birmingham
B2 4QA

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Ticket office

Open now

Mon:	5:15 AM to 11:00 PM
Tue:	5:15 AM to 11:00 PM
Wed:	5:15 AM to 11:00 PM
Thu:	5:15 AM to 11:00 PM
Fri:	5:15 AM to 11:00 PM
Sat:	5:15 AM to 11:00 PM
Sun:	8:00 AM to 11:00 PM

Station details

Temporary changes to ticket office opening hours at Birmingham New Street station during Coronavirus: Weekday 05:15-21:00, Saturday 05:15-21:00, Sunday 08:00-21:00. Assistance and information is available from staff whilst trains are running.

	Station Operator: NR
	Station Code: BHM

	Staffing Level: Full Time
	CCTV: Yes

False	Oyster Pre Pay
False	Oyster Validator
False	Smartcard Issued
False	Smartcard Validator

False	Oyster Topup
True	Prepurchase Collection
False	Smartcard Topup
True	Ticket Machine
	Ticket Office Note: On the main concourse next to WH Smiths

True>	Lost Property Contact Available
	Phone number: 0330 024 0215 Website: Go to website
True	Ticket Gate
	Ticket Gate Comments: Wide gates are available for wheelchair users, buggy's and passengers with luggage.
	DepartureScreens, Announcements, ArrivalScreens,
	Customer Services: Luggage received from terminated trains at Birmingham New Street only

True>	Left Luggage Contact Available
	Phone number: 0121 314 0901 Website: Go to website
True	Customer Help Points
	Customer Help Points Note: Available at Customer Reception and station floorwalkers

True>	Atm Machine
	Atm Machine Note: ATM machines are located on the paid concourse
True	Baby Change
False	Bureau De Change
False	Post Box
	Post Box Note: No post box within the station. On exiting the station at the Corner of Stephenson St / Navigation St (for Victoria Square) head towards Pinfold Street for the nearest post office 0.2miles Post Office 1 Pinfold Street Birmingham West Midlands B2 4AA
False	Seated Area
True	First Class Lounge
	First Class Lounge Note: Located On the paid concourse between Platforms 3 & 4 Tickets Accepted Virgin (Business, First Open or Advance First) tickets only. You can only enter the lounge on the travel date shown on your ticket. Facilities Dedicated business areas are fully equipped with telephone points, desks, fax photocopier and modem facilities, screens with updated train information. Refreshments Tea, coffee, soft drinks. Wi-Fi Wi-Fi is available Showers No showers are available

True	Shops
	Shops Note: Boots located on the main concourse, before the ticket barrier Camden Food located beyond the ticket barrier Costa located beyond the ticket barrier next to Platform 5b escalator Funky Pigeon located beyond the ticket barrier between Platform escalators 9-10 M&S Food located on the main concourse Mi Casa Burritos located beyond the ticket barrier next to Platform 9 escalator The Pasty Shop located beyond the ticket barrier next to Platform 7 escalator W H Smith located on the main concourse, before the ticket barrier
False	Showers
True	Station Buffet
	Station Buffet Note: Food & drink available throughout the station. Rehydration and water refill points are available throughout the station.
True	Telephones (Cards & Coins)
True	Toilets
	Toilets Note: Male, Female, Accessible and Baby Change facilities are available in all parts of the station. These are located between: Platforms 2 - 3a (Blue Lounge) Platforms 10 - 11a (Yellow Lounge) Platforms 10 - 11b (Red Lounge)
False	Tourist Information Office
False	Trolleys
False	WebKiosk
True	WiFi
	Wifi Note: Find WiFi Hotspots around Birmingham New Street station
True	Waiting Room
	Waiting Room Note: There are two large seating areas beyond the ticket barrier between the escalators to platforms 5b and 8b. All platforms have waiting areas with seating

true	Car parking
	Name: Short Stay Car Park Operator: APCOA Parking (UK) Limited Spaces: 38 Annual Charge: N/A Daily Charge: N/A Monthly Charge: N/A Off Peak Charge: N/A Six Monthly Charge: N/A Per Hour Charge: N/A Three Monthly Charge: N/A Weekly Charge: N/A

Car Parking Contact Available

Phone number: 0345 077 4224
Website: Go to website
Note:

For car park charges see

Parking at New Street station

True	Cycle Storage Availability
	Sheltered: Yes Spaces: 58 Type: Stands Location:

True	Cycle Storage CCTV

True	Taxi Rank
	Taxi Rank Note: Taxis drop off with the 'drop & go' in the Hill Street entrance. The taxi rank is on Navigation St (Stephenson St / Victoria Sq exit). For more information visit traintaxi.
False	Car Hire

True	Airport
	Airport Note: Regular train service to Birmingham International. 10 - 15 minute journey

True	Metro
	Metro Note: For details of the Midland Metro (tram network) visit: https://westmidlandsmetro.com/
True	Bus Service
	Bus Service Note: There are nearby bus stops on Smallbrook Queensway and Hill Street Most buses are wheelchair accessible. ******************************************************************************************************** For information go to the local travel information office by the Stephenson Street entrance. Alternatively, visit Transport for West Midlands, or call 0121 214 7214**.

True	Accessible Booking Office Counter
	Accessible Booking Office Counter Note: Floorwalkers are available to assist all customers
False	Accessible Public Telephones
	Accessible Public Telephones Note: Located opposite Network Rail Reception on the main concourse
True	National Key Toilets
	National Key Toilets Note: Close to Platforms 1A and 12A and Platforms 10 and 11B
True	Induction Loop
True	Wheelchairs Available
True	Ramp For Train Access

True	Step Free Access
	Step Free Access Note: The footpath to the new entrance from Hill St is now step free, and there is level access from the drop off point. All platforms have lifts and escalators

False	Accessible Taxis
	Accessible Taxis Note: Taxis drop off within the 'drop & go' off the Hill Street entrance. The taxi rank is on Navigation St (Stephenson St / Victoria Sq exit). All taxis are accessible with manual wheelchairs, most are accessible with electric wheelchairs. For more information visit traintaxi.
False	Accessible Ticket Machines
	Accessible Ticket Machines Note: Staff available to assist where required.
True	Impaired Mobility Set Down
	Impaired Mobility Set Down Note: Assistance is available to and from platforms, though we can help more effectively if you call us in advance on 0121 654 2528 (Mon-Fri 10:00-18:00) or outside these times 0121 654 4243. Please contact customer services of the relevant train operator: West Midlands Railway - 03333110039 Virgin Trains - 03331031031

Live departures and arrivals for Birmingham New Street

Departures

Arrivals

Live departures for Birmingham New Street
Due	Destination	Platform	Expected	Train Length	further details	Additional Information
15:03	Newcastle via Leeds Platform 9A	9A	15:11 8 mins late		See details on departure to Newcastle via Leeds
15:12	Plymouth Platform 12B	12B	On time		See details on departure to Plymouth
15:12	Rugeley Trent Valley Platform 5B	5B	On time	coaches	See details on departure to Rugeley Trent Valley
15:14	London Euston Platform 4A	4A	On time	coaches	See details on departure to London Euston
15:15	Four Oaks Platform 8	8	On time	coaches	See details on departure to Four Oaks
15:15	Preston via Warrington Bank Quay Platform 6	6	On time		See details on departure to Preston via Warrington Bank Quay
15:17	Birmingham International Platform 1A	1A	On time	coaches	See details on departure to Birmingham International
15:22	Cambridge Platform 10A	10A	On time		See details on departure to Cambridge
15:23	Bromsgrove Platform 12	12	On time	coaches	See details on departure to Bromsgrove
15:23	Chester Platform 7B	7B	On time		See details on departure to Chester

Live arrivals at Birmingham New Street
Due	Destination	Platform	Expected	Train Length	further details	Additional Information
14:09	Hereford Platform 10B	10B	Delayed	coaches	See details on departure to Hereford
15:05	London Euston Platform 6	6	On time		See details on departure to London Euston
15:05	Newcastle Platform 12B	12B	On time		See details on departure to Newcastle
15:09	Hereford Platform 10B	10B	Delayed	coaches	See details on departure to Hereford
15:10	Rugeley Trent Valley Platform 1A	1A	On time	coaches	See details on departure to Rugeley Trent Valley
15:12	Redditch Platform 8	8	On time	coaches	See details on departure to Redditch
15:13	Wolverhampton Platform 2A	2A	On time	coaches	See details on departure to Wolverhampton
15:18	London Euston Platform 5	5	On time	coaches	See details on departure to London Euston
15:20	Birmingham International Platform 7B	7B	On time		See details on departure to Birmingham International
15:20	Lichfield Trent Valley Platform 12	12	On time	coaches	See details on departure to Lichfield Trent Valley

timetables for Birmingham New Street

No timetables.