Birmingham New Street
Ticket office
Open now
Station details
| Station Operator: NR |
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| Station Code: BHM |
| Staffing Level: Full Time |
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| CCTV: Yes |
| Oyster Pre Pay | No |
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| Oyster Validator | No |
| Smartcard Issued | No |
| Smartcard Validator | No |
| Oyster Topup | No |
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| Prepurchase Collection | Yes |
| Smartcard Topup | No |
| Ticket Machine | Yes |
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Ticket Office Note: On the main concourse next to WH Smiths |
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| Lost Property Contact Available | No |
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Phone number:
0330 024 0215 Website: Go to website |
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| Ticket Gate | Yes |
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Ticket Gate Comments: Wide gates are available for wheelchair users, buggy's and passengers with luggage. |
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DepartureScreens, Announcements, ArrivalScreens, |
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Customer Services: Luggage received from terminated trains at Birmingham New Street only |
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| Left Luggage Contact Available | Yes |
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Phone number:
0121 314 0901 Website: Go to website |
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| Customer Help Points | Yes |
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Customer Help Points Note: Available at Customer Reception and station floorwalkers |
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| Atm Machine | Yes |
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Atm Machine Note: ATM machines are located on the paid concourse |
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| Baby Change | Yes |
| Bureau De Change | No |
| Post Box | No |
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Post Box Note: No post box within the station. On exiting the station at the Corner of Stephenson St / Navigation St (for Victoria Square) head towards Pinfold Street for the nearest post office 0.2miles Post Office 1 Pinfold Street Birmingham West Midlands B2 4AA |
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| Seated Area | No |
| First Class Lounge | Yes |
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First Class Lounge Note: Located On the paid concourse between Platforms 3 & 4 Tickets Accepted Avanti West Coast (Business, First Open or Advance First) tickets only. You can only enter the lounge on the travel date shown on your ticket. Facilities Dedicated business areas are fully equipped with telephone points, desks, fax photocopier and modem facilities, screens with updated train information. Refreshments Tea, coffee, soft drinks. Wi-Fi Wi-Fi is available Showers No showers are available |
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| Shops | Yes |
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Shops Note:
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| Showers | No |
| Station Buffet | Yes |
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Station Buffet Note: Food & drink available throughout the station. Rehydration and water refill points are available throughout the station. |
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| Telephones (Cards & Coins) | Yes |
| Toilets | Yes |
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Toilets Note: Male, Female, Accessible and Baby Change facilities are available in all parts of the station. These are located between:
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| Tourist Information Office | No |
| Trolleys | No |
| WebKiosk | No |
| WiFi | Yes |
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Wifi Note: Find WiFi Hotspots around Birmingham New Street station |
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| Waiting Room | Yes |
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Waiting Room Note: There are two large seating areas beyond the ticket barrier between the escalators to platforms 5b and 8b. All platforms have waiting areas with seating |
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| Car parking | Yes |
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Name: Short Stay Car Park Operator: APCOA Parking (UK) Limited Spaces: 38 Annual Charge: N/A Daily Charge: N/A Monthly Charge: N/A Off Peak Charge: N/A Six Monthly Charge: N/A Per Hour Charge: N/A Three Monthly Charge: N/A Weekly Charge: N/A |
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| Car Parking Contact Available | No |
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Phone number: 0345 077 4224 Website: Go to website Note: For car park charges see |
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| Cycle Storage Availability | Yes |
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Sheltered: Yes |
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| Cycle Storage CCTV | Yes |
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| Taxi Rank | Yes |
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Taxi Rank Note: Taxis drop off with the 'drop & go' in the Hill Street entrance. The taxi rank is on Navigation Street (Stephenson Street / Victoria Square exit). For more information visit Traintaxi |
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| Car Hire | No |
| Airport | Yes |
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Airport Note: Regular train service to Birmingham International. 10 - 15 minute journey |
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| Metro | Yes |
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Metro Note: For details of the Midland Metro (tram network) visit: https://westmidlandsmetro.com/
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| Bus Service | Yes |
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Bus Service Note: There are nearby bus stops on Smallbrook Queensway and Hill Street Most buses are wheelchair accessible. ********************************************************************************************************** For information go to the local travel information office by the Stephenson Street entrance. Alternatively, visit Transport for West Midlands, or call 0121 214 7214. |
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| Accessible Booking Office Counter | Yes |
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Accessible Booking Office Counter Note: Floorwalkers are available to assist all customers |
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| Accessible Public Telephones | No |
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Accessible Public Telephones Note: Located opposite Network Rail Reception on the main concourse |
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| Accessible Toilets | Yes |
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Accessible Toilets Note: Close to Platforms 1A and 12A and Platforms 10 and 11B |
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| Induction Loop | Yes |
| Wheelchairs Available | Yes |
| Ramp For Train Access | Yes |
| Step Free Access | Yes |
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Step Free Access Note: The footpath to the new entrance from Hill St is now step free, and there is level access from the drop off point. All platforms have lifts and escalators |
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| Accessible Taxis | No |
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Accessible Taxis Note: Taxis drop off within the 'drop & go' off the Hill Street entrance. The taxi rank is on Navigation Street (Stephenson Street / Victoria Square exit). All taxis are accessible with manual wheelchairs, most are accessible with electric wheelchairs. For more information visit Traintaxi |
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| Accessible Ticket Machines | No |
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Accessible Ticket Machines Note: Staff available to assist where required. |
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| Impaired Mobility Set Down | Yes |
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Impaired Mobility Set Down Note: Assistance is available to and from platforms, though we can help more effectively if you call us in advance on 0121 654 2528 (Mon-Fri 10:00-18:00) or outside these times 0121 654 4243. Alternatively, please contact Passenger Assist of the relevant train operator:
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| Staff Help Available | Yes |
| Mon - Sun: 7:30 AM to 11:59 PM | |
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Staff Help Available Note: Journey Care assistance is available prior to travel via the relevant Train Operator:
We can provide assistance at the station during the hours we're open to the public. Passengers can book additional assistance on the day at the Network Rail reception or call 0121 654 4243. However please be made aware that if arrangements haven't been made via Journey Care prior to travel, there will be a wait but our policy is to make it happen. |
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Assisted Travel: JourneyCare available at the station |
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