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Last updated: 07:53

Birmingham New Street

Address

Birmingham New Street station
Station Street
Birmingham
B2 4QA

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Ticket office

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Station details

Station Operator: NR
Station Code: BHM
Staffing Level: Full Time
CCTV: Yes

Oyster Pre Pay No
Oyster Validator No
Smartcard Issued No
Smartcard Validator No
Oyster Topup No
Prepurchase Collection Yes
Smartcard Topup No
Ticket Machine Yes
Ticket Office Note:
On the main concourse next to WH Smiths

Lost Property Contact Available No
Phone number: 0330 024 0215
Website: Go to website
Ticket Gate Yes
Ticket Gate Comments:

Wide gates are available for wheelchair users, buggy's and passengers with luggage. 

DepartureScreens, Announcements, ArrivalScreens,

Customer Services:
Luggage received from terminated trains at Birmingham New Street only
Left Luggage Contact Available Yes
Phone number: 0121 314 0901
Website: Go to website
Customer Help Points Yes
Customer Help Points Note:

Available at Customer Reception and station floorwalkers

Atm Machine Yes
Atm Machine Note:
ATM machines are located on the paid concourse
Baby Change Yes
Bureau De Change No
Post Box No
Post Box Note:
No post box within the station. On exiting the station at the Corner of Stephenson St / Navigation St (for Victoria Square) head towards Pinfold Street for the nearest post office 0.2miles Post Office 1 Pinfold Street Birmingham West Midlands B2 4AA
Seated Area No
First Class Lounge Yes
First Class Lounge Note:

Located

On the paid concourse between Platforms 3 & 4

Tickets Accepted

Avanti West Coast (Business, First Open or Advance First) tickets only. You can only enter the lounge on the travel date shown on your ticket.

Facilities

Dedicated business areas are fully equipped with telephone points, desks, fax photocopier and modem facilities, screens with updated train information.

Refreshments

Tea, coffee, soft drinks.

Wi-Fi

Wi-Fi is available

Showers

No showers are available
Shops Yes
Shops Note:
  • Boots located on the main concourse, before the ticket barrier  
  • Camden Food located beyond the ticket barrier 
  • Costa located beyond the ticket barrier next to Platform 5b escalator 
  • Funky Pigeon located beyond the ticket barrier between Platform escalators 9-10 
  • M&S Food located on the main concourse 
  • Mi Casa Burritos located beyond the ticket barrier next to Platform 9 escalator 
  • The Pasty Shop located beyond the ticket barrier next to Platform 7 escalator 
  • W H Smith located on the main concourse, before the ticket barrier
Showers No
Station Buffet Yes
Station Buffet Note:
Food & drink available throughout the station. Rehydration and water refill points are available throughout the station.
Telephones (Cards & Coins) Yes
Toilets Yes
Toilets Note:

Male, Female, Accessible and Baby Change facilities are available in all parts of the station.

These are located between:

  • Platforms 2 - 3a (Blue Lounge)
  • Platforms 10 - 11a (Yellow Lounge)
  • Platforms 10 - 11b (Red Lounge)
Tourist Information Office No
Trolleys No
WebKiosk No
WiFi Yes
Wifi Note:
Find WiFi Hotspots around Birmingham New Street station
Waiting Room Yes
Waiting Room Note:
There are two large seating areas beyond the ticket barrier between the escalators to platforms 5b and 8b. All platforms have waiting areas with seating

Car parking Yes
Name: Short Stay Car Park
Operator: APCOA Parking (UK) Limited
Spaces: 38

Annual Charge: N/A
Daily Charge: N/A
Monthly Charge: N/A
Off Peak Charge: N/A
Six Monthly Charge: N/A
Per Hour Charge: N/A
Three Monthly Charge: N/A
Weekly Charge: N/A
Car Parking Contact Available No
Phone number: 0345 077 4224
Website: Go to website
Note:

For car park charges see

Parking at New Street station 

Cycle Storage Availability Yes

Sheltered: Yes
Spaces: 58
Type: Stands
Location:

Cycle Storage CCTV Yes

Taxi Rank Yes
Taxi Rank Note:

Taxis drop off with the 'drop & go' in the Hill Street entrance.

The taxi rank is on Navigation Street (Stephenson Street / Victoria Square exit).

For more information visit Traintaxi
Car Hire No
Airport Yes
Airport Note:

Regular train service to Birmingham International. 10 - 15 minute journey
Metro Yes
Metro Note:

For details of the Midland Metro (tram network) visit: https://westmidlandsmetro.com/

 
Bus Service Yes
Bus Service Note:

There are nearby bus stops on Smallbrook Queensway and Hill Street

Most buses are wheelchair accessible.

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For information go to the local travel information office by the Stephenson Street entrance. Alternatively, visit Transport for West Midlands, or call 0121 214 7214.

Accessible Booking Office Counter Yes
Accessible Booking Office Counter Note:

Floorwalkers are available to assist all customers
Accessible Public Telephones No
Accessible Public Telephones Note:

Located opposite Network Rail Reception on the main concourse
Accessible Toilets Yes
Accessible Toilets Note:

Close to Platforms 1A and 12A and Platforms 10 and 11B
Induction Loop Yes
Wheelchairs Available Yes
Ramp For Train Access Yes
Step Free Access Yes
Step Free Access Note:

The footpath to the new entrance from Hill St is now step free, and there is level access from the drop off point.

All platforms have lifts and escalators

Accessible Taxis No
Accessible Taxis Note:

Taxis drop off within the 'drop & go' off the Hill Street entrance.

The taxi rank is on Navigation Street (Stephenson Street / Victoria Square exit).

All taxis are accessible with manual wheelchairs, most are accessible with electric wheelchairs.

For more information visit Traintaxi
Accessible Ticket Machines No
Accessible Ticket Machines Note:

Staff available to assist where required.
Impaired Mobility Set Down Yes
Impaired Mobility Set Down Note:

Assistance is available to and from platforms, though we can help more effectively if you call us in advance on 0121 654 2528 (Mon-Fri 10:00-18:00) or outside these times 0121 654 4243.

Alternatively, please contact Passenger Assist of the relevant train operator:

  • West Midlands Railway - 0800 024 8998
  • Avanti West Coast - 0800 0158 123
Staff Help Available Yes
Mon - Sun: 7:30 AM to 11:59 PM
Staff Help Available Note:

Journey Care assistance is available prior to travel via the relevant Train Operator:

We can provide assistance at the station during the hours we're open to the public.  Passengers can book additional assistance on the day at the Network Rail reception or call 0121 654 4243. 

However please be made aware that if arrangements haven't been made via Journey Care prior to travel, there will be a wait but our policy is to make it happen.
Assisted Travel:

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
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timetables for Birmingham New Street

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