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Last updated: 09:12

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Birmingham New Street

Address

Birmingham New Street station
Station Street
Birmingham
B2 4QA

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Ticket office

Open now

Mon:  5:15 AM to 11:00 PM
Tue:  5:15 AM to 11:00 PM
Wed:  5:15 AM to 11:00 PM
Thu:  5:15 AM to 11:00 PM
Fri:  5:15 AM to 11:00 PM
Sat:  5:15 AM to 11:00 PM
Sun:  7:30 AM to 11:00 PM

Station details

  • Alerts
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    A reduced service will be in operation through Milton Keynes from Saturday 24 August until 12:00 on Monday 26 August. More details can be found

General information

Station Operator: NR
Station Code: BHM
Staffing Level: Full Time
CCTV: Yes

Ticket buying & collection

False Oyster Pre Pay
False Oyster Validator
False Smartcard Issued
False Smartcard Validator
False Oyster Topup
True Prepurchase Collection
False Smartcard Topup
True Ticket Machine
Ticket Office Note:
On the main concourse next to WH Smiths

Passenger services

True> Lost Property Contact Available
Phone number: 0330 024 0215
Website: Go to website
True Ticket Gate

Ticket Gate Comments:

Wide gates are available for wheelchair users, buggy's and passengers with luggage. 

Customer Services:
Luggage received from terminated trains at Birmingham New Street only
True> Left Luggage Contact Available
Phone number: 0121 314 0901
Website: Go to website
True Customer Help Points

Customer Help Points Note:

Available at Customer Reception and station floorwalkers

Station facilities

True> Atm Machine
Atm Machine Note:
ATM machines are located on the paid concourse
True Baby Change
False Bureau De Change
False Post Box
Post Box Note:
No post box within the station. On exiting the station at the Corner of Stephenson St / Navigation St (for Victoria Square) head towards Pinfold Street for the nearest post office 0.2miles Post Office 1 Pinfold Street Birmingham West Midlands B2 4AA
False Seated Area
True First Class Lounge
First Class Lounge Note:

Located

On the paid concourse between Platforms 3 & 4

Tickets Accepted

Virgin (Business, First Open or Advance First) tickets only. You can only enter the lounge on the travel date shown on your ticket.

Facilities

Dedicated business areas are fully equipped with telephone points, desks, fax photocopier and modem facilities, screens with updated train information.

Refreshments

Tea, coffee, soft drinks.

Wi-Fi

Wi-Fi is available

Showers

No showers are available
True Shops
Shops Note:
  • Boots located on the main concourse, before the ticket barrier  
  • Camden Food located beyond the ticket barrier 
  • Costa located beyond the ticket barrier next to Platform 5b escalator 
  • Funky Pigeon located beyond the ticket barrier between Platform escalators 9-10 
  • M&S Food located on the main concourse 
  • Mi Casa Burritos located beyond the ticket barrier next to Platform 9 escalator 
  • The Pasty Shop located beyond the ticket barrier next to Platform 7 escalator 
  • W H Smith located on the main concourse, before the ticket barrier
False Showers
True Station Buffet
Station Buffet Note:
Food & drink available throughout the station. Rehydration and water refill points are available throughout the station.
True Telephones (Cards & Coins)
True Toilets
Toilets Note:

Male, Female, Accessible and Baby Change facilities are available in all parts of the station.

These are located between:

  • Platforms 2 - 3a (Blue Lounge)
  • Platforms 10 - 11a (Yellow Lounge)
  • Platforms 10 - 11b (Red Lounge)
False Tourist Information Office
False Trolleys
False WebKiosk
True WiFi
Wifi Note:
Find WiFi Hotspots around Birmingham New Street station
True Waiting Room
Waiting Room Note:
There are two large seating areas beyond the ticket barrier between the escalators to platforms 5b and 8b. All platforms have waiting areas with seating

Car parking

true Car parking
Name: Short Stay Car Park
Operator: APCOA Parking (UK) Limited
Spaces: 38

Annual Charge: N/A
Daily Charge: N/A
Monthly Charge: N/A
Off Peak Charge: N/A
Six Monthly Charge: N/A
Per Hour Charge: N/A
Three Monthly Charge: N/A
Weekly Charge: N/A
False Car Parking Contact Available
Phone number: 0345 077 4224
Website: Go to website
Note:

For car park charges see

Parking at New Street station 

Cycling

True Cycle Storage Availability

Sheltered: Yes
Spaces: 58
Type: Stands
Location:

True Cycle Storage CCTV

Other transport

True Taxi Rank

Taxi Rank Note:

Taxis drop off with the 'drop & go' in the Hill Street entrance.

The taxi rank is on Navigation St (Stephenson St / Victoria Sq exit).

For more information visit traintaxi.
False Car Hire

True Airport

Airport Note:

Regular train service to Birmingham International. 10 - 15 minute journey
True Metro

Metro Note:

For details of the Midland Metro (tram network) visit: https://westmidlandsmetro.com/

 
True Bus Service

Bus Service Note:

There are nearby bus stops on Smallbrook Queensway and Hill Street

Most buses are wheelchair accessible.

**********************************************************************************************************

For information go to the local travel information office by the Stephenson Street entrance. Alternatively, visit Transport for West Midlands, or call 0121 214 7214.

Accessibility

True Accessible Booking Office Counter

Accessible Booking Office Counter Note:

Floorwalkers are available to assist all customers
False Accessible Public Telephones

Accessible Public Telephones Note:

Located opposite Network Rail Reception on the main concourse
True National Key Toilets

National Key Toilets Note:

Close to Platforms 1A and 12A and Platforms 10 and 11B
True Induction Loop
True Wheelchairs Available
True Ramp For Train Access

True Step Free Access

Step Free Access Note:

The footpath to the new entrance from Hill St is now step free, and there is level access from the drop off point.

All platforms have lifts and escalators

False Accessible Taxis

Accessible Taxis Note:

Taxis drop off within the 'drop & go' off the Hill Street entrance.

The taxi rank is on Navigation St (Stephenson St / Victoria Sq exit).

All taxis are accessible with manual wheelchairs, most are accessible with electric wheelchairs.

For more information visit traintaxi.
False Accessible Ticket Machines

Accessible Ticket Machines Note:

Staff available to assist where required.
True Impaired Mobility Set Down

Impaired Mobility Set Down Note:

Assistance is available to and from platforms, though we can help more effectively if you call us in advance on 0121 654 2528 (Mon-Fri 10:00-18:00) or outside these times 0121 654 4243. Please contact customer services of the relevant train operator: London Midland 0845 602 4277. Virgin Trains - 0845 000 8000

Live departures and arrivals for Birmingham New Street

Departures
Arrivals
Live departures for Birmingham New Street
Due Destination Platform Expected further details  Additional Information 
09:10 London Euston Platform 4 4 09:12 2 mins late See details on departure to London Euston
09:12 Plymouth Platform 11B 11B On time See details on departure to Plymouth
09:14 Bromsgrove Platform 12B 12B On time 3 coaches See details on departure to Bromsgrove
09:14 London Euston Platform 5 5 On time 8 coaches See details on departure to London Euston
09:15 Crewe Platform 6 6 On time See details on departure to Crewe
09:15 Four Oaks Platform 8A 8A On time 3 coaches See details on departure to Four Oaks
09:19 Nottingham Platform 10A 10A On time See details on departure to Nottingham
09:20 Crewe Platform 3B 3B On time 4 coaches See details on departure to Crewe
09:20 Rugeley Trent Valley Platform 3A 3A On time 4 coaches See details on departure to Rugeley Trent Valley
09:22 Stansted Airport Platform 7A 7A On time See details on departure to Stansted Airport
Live arrivals at Birmingham New Street
Due Destination Platform Expected further details  Additional Information 
09:03 Rugeley Trent Valley Platform 5 5 On time 8 coaches See details on departure to Rugeley Trent Valley
09:04 London Euston Platform 6 6 09:07 3 mins late See details on departure to London Euston
09:08 York Platform 11B 11B On time See details on departure to York
09:10 Four Oaks Platform 12B 12B On time 3 coaches See details on departure to Four Oaks
09:12 Redditch Platform 8A 8A On time 3 coaches See details on departure to Redditch
09:13 Northampton Platform 3B 3B On time 4 coaches See details on departure to Northampton
09:13 Wolverhampton Platform 1A 1A On time 3 coaches See details on departure to Wolverhampton
09:14 Leicester Platform 7A 7A On time See details on departure to Leicester
09:16 Liverpool Lime Street Platform 1 1 On time 4 coaches See details on departure to Liverpool Lime Street
09:18 Bournemouth Platform 9A 9A On time See details on departure to Bournemouth

timetables for Birmingham New Street

No timetables.