|Station Operator: LE|
|Station Code: ALR|
|Staffing Level: partTime|
|Oyster Pre Pay||No|
|Lost Property Contact Available||No|
Website: Go to website
Monday-Saturday 08:00-20:00 Sunday 10:00-20:00 Bank Holidays 09:00-18:00 The hours shown are for the Customer Relations team on 0345 600 7245 (option 8). Closed on Christmas Day and Boxing Day.
|Left Luggage Contact Available||No|
|Customer Help Points||Yes|
Customer Help Points Note:
Help points at this station can be found at the following location(s):
|Bureau De Change||No|
|First Class Lounge||No|
|Telephones (Cards & Coins)||Yes|
|Tourist Information Office||No|
Find WiFi Hotspots around Alresford station
|Cycle Storage Availability||Yes|
There are two sets of five cycle stands, both located on Platform 1 (towards Colchester, Chelmsford, London). One set are to the left of the former station building, and the other set are underneath the footbridge steps.
|Cycle Storage CCTV||No|
Bus Service Note:
Local Buses to Colchester, Clacton and Brightlingsea
|Accessible Booking Office Counter||No|
|Accessible Public Telephones||No|
|Ramp For Train Access||Yes|
|Step Free Access||Yes|
Step Free Access Note:
Step free access to both platforms from the road / level crossing. Estimated 20 metres between the two entrances.
This station is a category B1 station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Accessible Taxis Note:
Details of nearest taxis are shown on station information poster
|Accessible Ticket Machines||Yes|
|Impaired Mobility Set Down||No|
|Staff Help Available||No|
|Mon - Sun: Unavailable|
Staff Help Available Note:
Station is not staffed. Assistance can be provided by the conductor on board, but booking is recommended to avoid any delay to your journey.
What assistance is available for customers using this station?
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
Assistance meeting point is on the platform, next to the yellow boarding ramp.
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.