Adderley Park

On both platforms - not step-free access

Embassy 0121 328 2211 TOA 0121 427 8888

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For multi-operator bus information visit: www.networkwestmidlands.co.uk

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By member of staff on duty. One step to Booking Hall.

Public telephones are not accessible

30 steps to Platform One (for Birmingham International), 37 steps to Platform Two. No handrails on upper part of steps down to Birmingham International Platform. One step to Booking Hall.

Accessible taxis are not available

If you are travelling on West Midlands Railway or London Northwestern Railway services only, you can book assistance up to 4 hours ahead for journeys on the same day, providing this is done during our contact centre hours (8am - 10pm daily). To make a Passenger Assist booking with other train operators, including seat reservations, please contact us up to 6 hours ahead for journeys on the same day.

If your booking is made online outside of these hours, this will be processed as soon as possible when our contact centre opens.

Don't forget you can always simply 'turn up and go' without booking, if you know that the station you are using is accessible to you. This means you can still travel if you have made an online booking that has not been confirmed, and we will do our best to help you on the day.

Please note that other train operating companies may have different contact centre hours for booking assistance.