The previous rail service
For a number of weeks after the timetable change in May, the level of service our Great Northern and Thameslink customers experienced fell far below the standard that we expected to deliver. On behalf of Network Rail, ourselves and the rail industry we apologise unreservedly for this.
It was the biggest timetable change ever and four times bigger than industry processes had coped with before.
We anticipated some degree of disruption to services while we made the huge changes in operational processes that the new timetable required.
However, the impact of the late delivery of the timetable by Network Rail has been significantly more disruptive than we expected and only a few days before launch, it was determined that there was a mismatch between the final timetable and the required route knowledge skills of drivers.
As a result of this disruption, we introduced an interim timetable on Sunday 15th July which is delivering a more consistent and more reliable service.
We still believe that the intended May 2018 timetable will bring huge benefits to you, so once the current interim timetable is bedded in, we will look to introduce more services to complete the intended May 2018 timetable and we will keep you informed at every step along the way. Please be assured that we are doing all we can to bring this about as swiftly as possible.
Again, we apologise wholeheartedly for the issues have experienced across the network since May.