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Planning your journey
Check that you’ve filled in all the information needed by the form. Scroll down a little if you’re using a small screen.
This is pre-set to Today + 2 hours; change it by selecting the ‘Date’ field.
Pre-set to One Adult; change it by selecting the ‘Passenger and Railcard’ field.
Add your Railcard details before you select ‘Find trains’ to get the best tickets and details of each route.
If you want the flexibility of more than one central London stations, select ‘London Terminals’.
If you want to use buses, tubes, trams, DLR or other National Rail services in London, select ‘London Travelcard Zones 1-6’.
We’ll always show you:
the best value ticket – preselected at the top of the list
other single and return fares – starting with the cheaper ones
more expensive tickets like First Class further down the list
Please note that not all fares are available on the key smartcard. If you are making an online purchase you should de-select the 'key smartcard fares' option to see the full range of fares available.
Select ‘Show ticket details’ to see more info on the ticket, and scroll down to see higher price tickets.
We’ll ask you to choose a train for when you come back.
Buying and collecting your tickets
We can send your tickets in the post if you order them at least three days before your trip.
We assume you’ll want to collect your tickets at the station you’re leaving from. Let us know if you want to pick them up from a ticket machine at another station.
Once you’ve chosen a collection option, your ticket will be added to your shopping basket. You’ll have the chance to review it and add another journey before you pay.
You can expand the journey details in the order summary to double-check the train times and your seat reservation.
We’ll send you an email confirming your order once you’ve paid. If you can’t see the email, check in your junk or spam folder.
You will need the ticket collection reference numberif you’re picking up your tickets from the ticket machine.
Buying season tickets online
Make sure you select the ‘Season ticket’ tab on the journey planner.
You’ll need to have your photocard handy when you renew a monthly or annual season ticket.
Renew your monthly or annual season ticket at least three days before you need to start using it.
If you’re using a key smartcard, you can start using your ticket within 2 hours of renewing it.
Log in to your account and select ‘key smartcard fares’ on the journey planner.
To load a ticket on your smartcard, you’ll need to tap in at a station card reader. You can choose a loading date and station when buying your ticket, but the station must be outside the London Travelcard area.
Travelling today? You’ll need to wait 2 hours after buying your ticket before it is available to load.
You can only have one unloaded ticket for your key smartcard at a time. If you already have an unloaded ticket, you won’t be able to buy another one.
Certain fares, like Day Travelcards, Advance and Super Off Peak, are not available for the key.
Managing your account
Go to ‘Purchase history’, select the journey you want to look at, and then choose ‘View order details’
Select ‘Journey details’ to see more info on the time of your train and your seat booking.
You can do this under ‘Purchase history’ in your account.
You’ll be able to view your tickets, look at your past journeys and ask for a replacement card if yours is lost or stolen.
Any unused eVouchers from our previous system will have been moved over to your new account.
From your online account you can access your preferences under My Preferences from the left menu of your account.
From there simply check the boxes next to the preferences you choose to receive, and click submit:
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To comply with data protection laws and to additionally protect minors we by default choose not to send under 16’s any marketing or promotional material. If you want to receive promotions from us please toggle the slider to confirm you are 16 or over.
Ring customer services and we can resend this to any email address you would like this to be sent to.
Call 0345 026 4700 from 07:00 to 22:00 every day (except Christmas Day).
No. Although our website allows customers outside the UK to register with us and purchase tickets, we can't deliver tickets overseas. You will be given the option to collect them from the station – so it’s simple to pick them up before your planned journey.
If you have chosen to have your tickets delivered, tickets purchased by 16.00 will be processed and dispatched within 24 hours of booking using Royal Mail First Class post. Please allow five working days for delivery.
Please note we are unable to guarantee delivery of any unsigned for first class post, and would suggest using a ticket machine at the station as it’s quicker, easier and free of charge.
If your tickets haven't turned up after five working days, you should contact Customer Services. Call: 0345 026 4700.
If you've chosen to collect your tickets at the station, please enter your credit or debit card and booking reference from your confirmation email into a ticket vending machine. Your tickets will then be issued.
Trace your tickets
If you've not received your tickets and you used the Special Delivery option, you can trace your tickets with our fastrailticketing service. Just enter your online eight character booking reference number.
You'll then get a unique Royal Mail Track and Trace number. From there you can go straight to the Royal Mail site (there is no need to re-enter the tracking number) and the status of the delivery will be shown (including electronic proof of delivery where available)
Please note, we can't guarantee next day delivery with Signed For Delivery. If you need to be sure, then we recommend you use the Special Delivery Guaranteed option.
Special Delivery Guaranteed
Order your tickets by 16:00 and we will guarantee delivery the next working day*. It costs £6.00 (inclusive of VAT) and guarantees delivery before 13.00, and gives you insurance up to £500.00.
*Remote areas and Islands of Scotland will take longer to reach. Orders placed on Saturday or Sunday are despatched on Monday and delivered on Tuesday. Orders placed on a Bank Holiday are despatched on Tuesday and delivered on Wednesday.
Yes, as long as they have access to a payment card for identification (any card is fine) and the eight-character reference shown on your email confirmation. The tickets cannot be issued without these.
You can collect your tickets from any National Rail station which has a ticket machine.
If for some reason you cannot retrieve your tickets from the machine, you can collect them from the ticket office.
You must remember to take with you your booking reference number and any credit/debit card in order to collect tickets.