When purchasing tickets online there are a number of options to choose from depending on the ticket you have booked and the journey you are making. These include:
- The Key Smartcard - FREE
- Ticket on departure (ticket on departure) - FREE
- Postal delivery (various options)
If you don't currently have a Key Smartcard, why not find out more and order yours.
Alternatively you can collect your train tickets from any of our ticket machines or from any of our staffed ticket offices. Tickets are available for colleciton 30 minutes after booking. You can collect your tickets using any credit/debit card along with your ticket booking reference.
| Up to £99.99 | £100 - £199 | £200 + | |
|---|---|---|---|
| Key Smartcard | Free (singles, returns and keyGo on Southern) | Free | Free |
| Collection from station (ticket on departure) |
Free (day tickets and weekly season tickets) | Free (day tickets and weekly season tickets) | Free (day tickets and weekly season tickets) |
| 1st Class mail | £1.50 | Not available | Not available |
| Royal Mail Signed for 1st Class | £2.50 | Free | Free |
| Royal Mail Special Delivery Guaranteed | £6.00 | £6.00 | £6.00 |
Postal deliveries
We want to get your tickets to you are quickly as possible. That’s why we encourage customers to use one of our free delivery methods. However we do make a small charge if you choose to have tickets posted to you although we offer free signed for 1st class delivery for all purchases over £100.
1st Class Mail (£1.50)
Tickets purchased by 16:00 will be processed and dispatched within 24 hours of booking using Royal Mail First Class post. Please allow five working days for delivery.
Please note we are unable to guarantee delivery of any unsigned for first class post, and would suggest using a ticket machine at the station as it’s quicker, easier and free of charge.
Applicable to UK addresses only.
Don’t forget you can get your tickets for free if you purchase them on the Key smartcard or collect from a ticket vending machine at a station.
Royal Mail Signed For™ 1st Class (£2.50)
We now offer this service free for bookings over £100
For bookings less than £100 you can select this delivery option for a cost of £2.50, it offers:
- Proof of postage
- Signature on delivery
- Online confirmation of delivery
Please note, we are unable to guarantee next day delivery, if this is a requirement then we recommend you use the Next Day Special Delivery option.
Don’t forget you can get your tickets for free if you purchase them on the Key smartcard or collect from a ticket vending machine at a station.
Royal Mail Special Delivery Guaranteed™ (£6.00)
- Guaranteed delivery by 9am or 1pm next working day
- Online tracking and signature on delivery included
Don’t forget you can get your tickets for free if you purchase them on the Key smartcard or collect from a ticket vending machine at a station.
Remote areas and Islands of Scotland will take longer to reach. Orders placed on Saturday or Sunday are despatched on Monday and delivered on Tuesday. Orders placed on a Bank Holiday are despatched on Tuesday and delivered on Wednesday.