Welwyn Garden City

Address

Welwyn Garden City station
inside The Howard Centre shopping m
Welwyn Garden City
AL8 6HA

Ticket office

Monday to Friday: 6:00 AM to 8:00 PM
Saturday: 7:00 AM to 7:30 PM
Sunday: 7:30 AM to 7:00 PM

Station details

Alerts

The lifts will be out of order between Platform 1 & 2 and Footbridge from now until further notice at Welwyn Garden City station.

General information

Station Operator: GN
Station Code: WGC
Staffing Level: fullTime
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay: No
Oyster Validator: No
Smartcard Issued: Yes
Smartcard Validaton: Yes
Oyster Comments: Oyster cannot be used at this station.
Oyster Topup: No
Prepurchase Collection: Yes
Smartcard Topup: No
Ticket Machine: Yes
Penalty Fares: Applicable Operators: Great Northern, Thameslink

Passenger services

Lost Property Contact Available: No
Website: Go to website
Ticket Gate: No
Customer Help Points: Yes

Station facilities

ATM Machine: Yes
ATM Machine Note: ATM located In shopping Centre
Baby Change: No
Seated Area: Yes
Passenger Information Systems: DepartureScreens, Announcements
Shops: No
Station Buffet: Yes
Telephones (Cards & Coins): No
Toilets: Yes
Toilets Note: Platforms
Waiting Room: No
Waiting Room Note: Heated waiting areas are available on all platforms

Car parking

Car parking: No

Cycling

Cycle Storage Availability: No
Cycle Storage CCTV: No

Other transport

Location for rail replacement services: Rail replacement bus stop locations are shown in the 'Getting to and from the station' section under 'onward travel'.
Taxi Rank: Yes
Taxi Rank Note: No
Bus Service: Yes
Bus Service Note: Information to plan your onward journey is available in a printable format can be found here

Accessibility

Accessible Booking Office Counter: Yes
Accessible Public Telephones: No
Accessible Toilets: Yes
Induction Loop: Yes
Wheelchairs Available: No
Ramp For Train Access: Yes
Step Free Access: Yes
Step Free Access Note: This is a Category A station: This station has step-free level access to the platform.

Assistance Meeting Point is outside the ticket office.

This station doesn't have tactile surfaces along all platform edges. Please pay attention to where the platform surface changes from smooth to paved or contact us for assistance.
Accessible Taxis: No
Accessible Ticket Machines: Yes
Accessible Ticket Machines Note: All Great Northern ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details
Impaired Mobility Set Down: No
Impaired Mobility Set Down Note: There are pick up and drop off points outside the Howard Centre
Staff Help Available: Yes
Staff Help Available Opening Times: Monday to Sunday 24 hours
Staff Help Available Note: A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available at the times listed below.

Save on your train tickets

No booking fees when you buy online with us.

The information in this document was generated 06/12/2021 09:32:26