University (Birmingham)

Address

University station
University Road West
Edgbaston
B15 2FB

Ticket office

Monday to Friday: 7:00 AM to 8:00 PM
Saturday: 8:00 AM to 7:00 PM
Sunday: 10:00 AM to 4:00 PM

General information

Station Operator: WM
Station Code: UNI
Staffing Level: partTime
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay: No
Oyster Validator: No
Smartcard Issued: No
Smartcard Validaton: No
Oyster Topup: No
Prepurchase Collection: Yes
Smartcard Topup: No
Ticket Machine: Yes
Ticket Office Note:

A Ticket Vending Machine is located in the Booking Hall.

Passenger services

Lost Property Contact Available: No
Website: Go to website
Ticket Gate: Yes
Customer Services:

Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:

Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.

**University Station is accredited by the Secure Station Scheme**

Customer Help Points: Yes
Customer Help Points Note:

On both platforms

Station facilities

ATM Machine: No
Baby Change: No
Seated Area: Yes
Passenger Information Systems: DepartureScreens, Announcements
Shops: No
Station Buffet: No
Telephones (Cards & Coins): Yes
Toilets: No
Toilets Note: The National key toilets are located in the Booking Hall; these toilets are operated by a RADAR key. A RADAR key is available from station staff upon request. Passengers in possession of a RADAR key can access the toilets at all times. The National key toilets are only available during Booking Office opening hours for passengers who do not possess a RADAR key: Monday - Friday 07:00-20:00, Saturday 08:00-19:00 and Sunday 10:00-16:00.
Waiting Room: No

Car parking

Car parking: No

Cycling

Cycle Storage Availability: Yes
Sheltered: yes
Spaces: 20
Type: Stands
Location:

Station is adjacent to public bike parking

Cycle Storage CCTV: No

Other transport

Location for rail replacement services:

In the event of engineering the bus/coach will collect you from:

For services towards Selly Oak / Longbridge / Redditch - the public bus stop QE (Vincent Drive) on the near side of New Fosse Way outside the station.

For services towards Birmingham - the public bus stop QD (Vincent Drive) on the far side of New Fosse Way, opposite the station.

Taxi Rank: Yes
Taxi Rank Note:

University (UNI) Station BBs 0121 693 3333 TOA 0121 427 8888

Bus Service: Yes
Bus Service Note:

Information to plan your onward journey is available in a printable formatĀ here

Accessibility

Accessible Booking Office Counter: No
Accessible Booking Office Counter Note:

staff will come out

Accessible Public Telephones: No
Accessible Public Telephones Note:

Public telephones are not accessible

Accessible Toilets: Yes
Induction Loop: Yes
Wheelchairs Available: No
Ramp For Train Access: Yes
Step Free Access: Yes
Step Free Access Note:

This station has been classified as a step-free access category A station. This means that this station has step-free access to all platforms. More information on the step-free classification system can be found at https://www.orr.gov.uk/media/10955

The assistance meeting point is at the ticket office during 'staff help available opening times' When station staff aren't available, the assistance meeting point is on the platform where your service is due to depart. Our on-board conductors will help you onto the train, so please make sure you attract their attention as the train comes to a stop on the platform.

Accessible Taxis: No
Accessible Taxis Note:

Accessible taxis are not available

Accessible Ticket Machines: Yes
Accessible Ticket Machines Note:

A Ticket Vending Machine is located in the Booking Hall.

Impaired Mobility Set Down: No
Staff Help Available: Yes
Staff Help Available Opening Times: Monday to Friday 7:00 AM to 8:00 PM
Saturday 8:00 AM to 7:00 PM
Sunday 10:00 AM to 4:00 PM
Staff Help Available Note:

This station is staffed part time. This means that during 'staff help available opening times' your assistance will be provided by station staff. Any other time, our on-train Conductors will provide your assistance onto the train.

Assisted Travel:

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

The information in this document was generated 16/05/2022 10:53:27