Tottenham Hale

Address

Tottenham Hale station
Ferry Lane
Tottenham
N17 9LR

Ticket office

Monday to Friday: 6:30 AM to 8:00 PM
Saturday: 7:00 AM to 7:00 PM
Sunday: 8:00 AM to 7:00 PM

Station details

Alerts

Between May and December 2021, the lift to the London Underground station will be out of service, and there will be no step free access from train station. This is due to remodelling works carried out by TfL. Lift to should be back in operation from 19th December 2021

General information

Station Operator: LE
Station Code: TOM
Staffing Level: fullTime
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay: No
Oyster Validator: Yes
Smartcard Issued: No
Smartcard Validaton: Yes
Travelcard: Zone 3
Oyster Topup: Yes
Prepurchase Collection: Yes
Smartcard Topup: No
Ticket Machine: Yes

Passenger services

Lost Property Contact Available: No
Website: Go to website
Ticket Gate: Yes
Customer Services:

Monday-Saturday 08:00-20:00
Sunday 10:00-20:00
Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Customer Help Points: Yes

Station facilities

ATM Machine: No
Baby Change: Yes
Seated Area: Yes
Passenger Information Systems: DepartureScreens, Announcements, ArrivalScreens
Shops: No
Station Buffet: Yes
Station Buffet Note: Coffee shop Vending machines
Telephones (Cards & Coins): Yes
Toilets: Yes
Toilets Note: The toilets and accessible toilets are located on Platform 2
Waiting Room: No
Waiting Room Note: On platform 2

Car parking

Car parking: No

Cycling

Cycle Storage Availability: No
Sheltered: no
Spaces: 0
Location: No cycle parking
Cycle Storage CCTV: No

Other transport

Location for rail replacement services:

Not served by rail replacement transport. Passengers to use Seven Sisters Station as an alternative; LUL Ticket Acceptance may be available.

Taxi Rank: Yes
Taxi Rank Note:

front of station

Bus Service: Yes
Bus Service Note:

Transport for London buses operate from outside the station

Accessibility

Accessible Booking Office Counter: No
Accessible Public Telephones: No
Accessible Toilets: Yes
Induction Loop: Yes
Wheelchairs Available: Yes
Ramp For Train Access: Yes
Step Free Access: Yes
Step Free Access Note:

Step free access to the north-bound (Stansted and Cambridge) platform only. Lifts have just been installed to access the London bound platform but are going through a service introductory testing phase and are currently unavailable.

This station is a category B3 station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is the ticket office.

Accessible Taxis: No
Accessible Taxis Note:

Details of nearest taxis are shown on station information poster

Accessible Ticket Machines: Yes
Impaired Mobility Set Down: No
Staff Help Available: Yes
Staff Help Available Opening Times: Monday to Friday 6:00 AM to 8:00 PM
Saturday 7:15 AM to 7:40 PM
Sunday 8:15 AM to 3:45 PM
Staff Help Available Note: Assistance is provided by station staff during the hours of train service operation. Booking is recommended.
Assisted Travel:

As an alternative to the above number, please use 0345 600 7245 (option 4) if calling from a mobile.

The information in this document was generated 24/10/2021 00:05:33