Sutton Coldfield

Address

Sutton Coldfield station
Railway Road
Sutton Coldfield
B73 6AY

Ticket office

Monday: 6:00 AM to 7:00 PM
Tuesday: 6:00 AM to 7:00 PM
Wednesday: 6:00 AM to 7:00 PM
Thursday: 6:00 AM to 7:00 PM
Friday: 6:00 AM to 8:00 PM
Saturday: 8:00 AM to 8:00 PM
Sunday: 9:00 AM to 5:00 PM

General information

Station Operator: WM
Station Code: SUT
Staffing Level: partTime
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay: No
Oyster Validator: No
Smartcard Issued: No
Smartcard Validaton: No
Oyster Topup: No
Prepurchase Collection: Yes
Smartcard Topup: No
Ticket Machine: Yes
Ticket Office Note:

A Ticket Vending Machine is located on Platform 2.

Passenger services

Lost Property Contact Available: No
Website: Go to website
Ticket Gate: No
Customer Services:

Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:

Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.

**Sutton Coldfield  is accredited by the Secure Station Scheme**

Customer Help Points: Yes
Customer Help Points Note:

On both platforms.

Station facilities

ATM Machine: No
Baby Change: No
Seated Area: Yes
Passenger Information Systems: DepartureScreens, Announcements
Shops: No
Station Buffet: No
Telephones (Cards & Coins): Yes
Toilets: No
Waiting Room: Yes

Car parking

Car parking: Yes

Station Car Park

Operator: Network West Midlands
Spaces: 320
Daily Charge: £1.30
Off Peak Charge: £1.30
Car Parking Contact Available: No
Website: Go to website
Note:

Season ticket holders are allowed to park free of charge on production of their rail season ticket to the Parking Warden deployed on the car park between 0700 to 1030 hours Monday to Friday

Customers who wish to purchase a single/return ticket rail ticket are entitled to a £0.70 discount off their fare. However, to obtain this discount customers must place their parking ticket issued by the Warden in their car window and present the tear off slip to the Ticket Office at the time of purchase.

Cycling

Cycle Storage Availability: Yes
Sheltered: no
Spaces: 14
Type: Stands
Location: lockers on the Lichfield platform and the stands are in the booking hall
Cycle Storage CCTV: No

Other transport

Location for rail replacement services:

In the event of engineering the bus/coach will collect from: In the short stay car park at the front of the station.

Taxi Rank: Yes
Taxi Rank Note:

Sutton Radio 0121 311 1113 Parkers 0121 355 6969

Bus Service: Yes
Bus Service Note:

Information to plan your onward journey is available in a printable format here

Accessibility

Accessible Booking Office Counter: Yes
Accessible Public Telephones: No
Accessible Public Telephones Note:

Public telephones are not accessible

Accessible Toilets: No
Induction Loop: Yes
Wheelchairs Available: No
Ramp For Train Access: Yes
Step Free Access: Yes
Step Free Access Note:

This station has been classified as a step-free access category A station. This means that this station has step-free access to all platforms. More information on the step-free classification system can be found at https://www.orr.gov.uk/media/10955

The assistance meeting point is at the ticket office during 'staff help available opening times' When station staff aren't available, the assistance meeting point is on the platform where your service is due to depart. Our on-board conductors will help you onto the train, so please make sure you attract their attention as the train comes to a stop on the platform.

Accessible Taxis: No
Accessible Taxis Note:

Accessible taxis are not available

Accessible Ticket Machines: Yes
Accessible Ticket Machines Note:

A Ticket Vending Machine is located on Platform 2.

Impaired Mobility Set Down: No
Impaired Mobility Set Down Note:

Possible in station car park or forecourt.

Staff Help Available: Yes
Staff Help Available Opening Times: Monday 6:00 AM to 7:00 PM
Tuesday 6:00 AM to 7:00 PM
Wednesday 6:00 AM to 7:00 PM
Thursday 6:00 AM to 7:00 PM
Friday 6:00 AM to 8:00 PM
Saturday 8:00 AM to 8:00 PM
Sunday 9:00 AM to 5:00 PM
Staff Help Available Note:

This station is staffed part time. This means that during 'staff help available opening times' your assistance will be provided by station staff. Any other time, our on-train Conductors will provide your assistance onto the train.

Assisted Travel:

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

The information in this document was generated 04/07/2022 16:05:12