Address
Stansted Airport station
Under the Airport Terminal
Bassingbourn Road
CM24 1QW
Ticket office
Monday to Sunday:
6:30 AM to 7:00 PM
General information
Station Operator:
LE
Station Code:
SSD
Staffing Level:
fullTime
CCTV:
Yes
Ticket buying & collection
Oyster Pre Pay:
No
Oyster Validator:
No
Smartcard Issued:
Yes
Smartcard Validaton:
No
Oyster Topup:
No
Prepurchase Collection:
Yes
Smartcard Topup:
Yes
Ticket Machine:
Yes
Passenger services
Lost Property Contact Available:
No
Ticket Gate:
No
Customer Services:
Monday-Saturday 08:00-20:00
Sunday 10:00-20:00
Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
Customer Help Points:
No
Station facilities
ATM Machine:
Yes
ATM Machine Note:
Located on concourse
Baby Change:
Yes
Seated Area:
Yes
Passenger Information Systems:
DepartureScreens, ArrivalScreens
Shops:
Yes
Shops Note:
Newsagent/Sweets Passport Photo Booth
Station Buffet:
Yes
Station Buffet Note:
Coffee shop Vending machines
Telephones (Cards & Coins):
Yes
Toilets:
Yes
Toilets Note:
The toilets are located on the Concourse. An accessible toilet (non-RADAR) is located on the Concourse. The baby change facilities are available in the accessible toilet.
Waiting Room:
No
Waiting Room Note:
The waiting room is on platform 1. There are also seats throughout the station.
Car parking
Car parking:
Yes
Operator:
British Airports Authority
Spaces:
5000
Car Parking Contact Available:
No
Cycling
Cycle Storage Availability:
No
Sheltered:
no
Spaces:
0
Location:
No cycle parking
Cycle Storage CCTV:
Yes
Other transport
Location for rail replacement services:
Rail Replacement services operate from the main
coach station as directed by Station Staff.
Taxi Rank:
No
Bus Service:
Yes
Bus Service Note:
Local buses and National Coach routes stop in bus station located at airport
Accessibility
Accessible Booking Office Counter:
Yes
Accessible Public Telephones:
No
Accessible Toilets:
Yes
Induction Loop:
Yes
Wheelchairs Available:
No
Ramp For Train Access:
Yes
Step Free Access:
Yes
Step Free Access Note:
This station has step free access to all platforms. Lifts available.
This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the Customer Information point.
Accessible Taxis:
No
Accessible Taxis Note:
Details of nearest taxis are shown on station information poster
Accessible Ticket Machines:
Yes
Impaired Mobility Set Down:
No
Staff Help Available:
Yes
Staff Help Available Opening Times:
Monday to Sunday 24 hours
Staff Help Available Note:
Assistance is provided by station staff during the hours of train service operation. Booking is recommended
Assisted Travel:
As an alternative to the above number, please use 0345 600 7245 (option 4) if calling from a mobile.
The information in this document was generated 22/09/2021 18:09:51