Mortlake station
Sheen Lane
SW14 8LN

Ticket office

Monday to Friday: 6:25 AM to 7:50 PM
Saturday: 8:30 AM to 7:00 PM
Sunday: 9:30 AM to 4:00 PM

General information

Station Operator: SW
Station Code: MTL
Staffing Level: partTime

Ticket buying & collection

Oyster Pre Pay: No
Oyster Validator: Yes
Smartcard Issued: Yes
Smartcard Validaton: Yes
Travelcard: Zone 3
Oyster Topup: Yes
Prepurchase Collection: Yes
Smartcard Topup: Yes
Ticket Machine: Yes
Penalty Fares: Applicable Operators: South Western Railway
Ticket Office Note:

On Platform 2

Passenger services

Lost Property Contact Available: No
Website: Go to website
Ticket Gate: No
Customer Services: Please contact our Customer Service Centre on 0345 6000 650
Customer Help Points: Yes
Customer Help Points Note:

Help points are available on all platforms

Station facilities

ATM Machine: No
Baby Change: No
Seated Area: No
Shops: No
Station Buffet: Yes
Station Buffet Note:

Coffee Shop on platform 1.

Telephones (Cards & Coins): Yes
Toilets: Yes
Toilets Note: Only accessible toilets are available. The National key toilets are located on Platform 2; these toilets are operated by a radar key. The toilet facilities are only available during Ticket Office opening hours.
Waiting Room: Yes
Waiting Room Note:

There is no waiting room but seating is available.

Car parking

Car parking: Yes

Station Car Park

Spaces: 13
Annual Charge: £1089.00
Daily Charge: £6.90
Monthly Charge: £105.90
Off Peak Charge: £3.50
Three Monthly Charge: £317.70
Weekly Charge: £34.50
Car Parking Contact Available: No
Website: Go to website

Weekend tickets available after 1200 Fridays £7.90

Off Peak from 1600 Monday to Friday


Cycle Storage Availability: Yes
Sheltered: yes
Spaces: 132
Type: Compound

Platform 2

Cycle Storage CCTV: Yes

Other transport

Location for rail replacement services:

To Barnes: Mortlake High Street, bus stop A

To Richmond: Mortlake High Street, bus stop B

Taxi Rank: No
Bus Service: Yes
Bus Service Note:

Information to plan your onward journey is available in a printable format here


Accessible Booking Office Counter: No
Accessible Public Telephones: No
Accessible Toilets: Yes
Accessible Toilets Note: The National key toilets are located on Platform 2; these toilets are operated by a radar key. The toilet facilities are only available during Ticket Office opening hours.
Induction Loop: Yes
Wheelchairs Available: No
Ramp For Train Access: Yes
Step Free Access: Yes
Step Free Access Note:

Step-free category B Station - There is step-free access to both platforms.

Interchange is via the stepped footbridge, or step-free via the road level crossing beside the station.

Please be aware that this station has no tactile paving on the platform edge.

Accessible Taxis: No
Accessible Ticket Machines: Yes
Accessible Ticket Machines Note:

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Impaired Mobility Set Down: No
Staff Help Available: No
Assisted Travel:

Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - please make yourself known to the Guard, who will step out onto the platform when the train arrives.

The information in this document was generated 09/08/2022 05:24:54